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ð¥ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
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- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
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Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11280 Customer Comments & Reviews
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So far, Very Unhappy.....Filed claim on refrigerator Feb 3...Feb 27, still waiting on repair...Will NOT renew.... Please go to Facebook to get a better idea how they treat their customers..I can't believe the Federal Government allows them to operate... Liberal Chuck Schumer must have an interest in the company..
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
This is our first time using Choice Home warranty to help protect our home. Making the choice was easy because of the coverage offered and the affordability. Kendra was there to answer any questions we had and we are pleased so far with our choice!
My problem was fixed with the microwave not heating but now it is very loud when using.
So far we have not found much that CHW covers. Each time we have a technician come out for a problem we are told it is not covered. Just looked up having a tech come out for our garage door that wont open and in looking at the policy it says : GARAGE DOOR OPENER (Platinum Plan & Gold Plan)
INCLUDED: All components and parts, except:
EXCLUDED: Garage doors - Hinges - Springs - Sensors - Chains â Travelers - Tracks - Rollers -
Remote receiving and/or transmitting devices.
Not sure it covers anything then. Looked at a ceiling fan we have an issue with, same thing, everything is excluded....... Not sure why we paid for this and would not recommend it to anyone!
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.
The person I spoke with on the phone at Choice was exceptional. The first person she scheduled to come out, said he had car trouble and will call to re-schedule...never heard from him again.
Called Choice and another company was scheduled. He did not show up on time, called me and asked to re-schedule for the next day. Told him that was not possible. He sent another team out and they were awesome. Not the best experience because I wasted 2 days waiting at home to get this fixed. Gave 5 stars only because the guys who eventually showed up were great.
The technician arrived on a day where the weather was extremely inclement. Regardless, the technician thoroughly examined the entire AC / Furnace system inside and outside of my home. He then gave me a very detailed assessment of the issues that I was having and provided a resolution for the situation that was both effective and safe. The Technician was very respectful and answered all of my questions. I hope he is the technician that returns to complete the repairs.
CHW has been very responsive with my claims. The last two were a refrigerator repair and furnace repair. They had repair contractors over within 2 days. Both were very qualified and repaired the issue on the spot. I have been very happy with their service.
To Whom It May Concern: I Frederick Cuffie, purchased my Choice Home Warranty policy 380009016 on 16 April 2018 for $1,795.00 which includes a $45.00 service fee, that was paid in full. My policyâs effective date was 16 May 2018 and ends 16 May 2024. My initial claim with Choice Home Warranty (CHW) was called in on Oct 7, 2019. When I called in the initial claim I informed the individual with whom I had spoken to that I had a leak behind the mirror that is located in the downstairs bathroom above the sink which also leaked into the garage and caused damage to the wall. CHW contracted 1-2-3 Plumbing to complete the work. On 9 Oct 2019 1-2-3 Plumbing came to my home and conducted... Read More
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
A heating service company came out to check on a heater that I thought needed repair. They were at my house on time and a message was sent to me with a picture of the gentleman who was coming out. It was nice to know to whom I was opening my door. Nice company to deal with.
I have been with Choice Home Warranty for many years and they have been fantastic with a quick response when I need a repair done.
I so recommend them to anyone who may need repairs done in their home.
seems to be a good choice.But when i purchased the plan the gentleman on your end did NOT DISCLOSE that there is a fee to be paid every time a repairman comes to fix problem.I had to read the FINE PRINT to see that extra charge.OVERALL i think your policy ia a good deal
Top Rated
Our Partner
ð¥ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- ð Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.