Promoted
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,281 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Choice Home Warranty
11281 Customer Comments & Reviews
Loading Reviews ...
The gentleman from Optimum Plumbing was very professional and determined to resolve the problem. Rather than have my situation linger because his inventory did not have the gasket required . He went to Home Depot and purchased the necessary item. He has demonstrated the importance of providing excellent customer service. I am highly pleased with the customer service I received. Mr. Tavon provided the customer service I expect and deserve. The determination on his part to resolve the issue was definitely outstanding. My problem was resolved in one visit because Optimum Plumbing understood the inconvenience of a return visit to the customer . Thank you for assigning them to complete... Read More
Thankfully this warranty was in place when needed. I called customer service to get an order processed... it took 5 minutes. My representative knew exactly what to ask me to speed the interview along...perfect!! I hung up very satisfied that I had chosen Choice Home Warranty “my go to” helpline for my home... Then at the 7 minute mark post call... the phone rings ... this, the lady who schedules the actual appointment with a local company CJS SERVICES. The appointment is set...perfect. Then another call comes in and it Chris the owner of CJS SERVICES to confirm our appointment. Wow this just keeps getting better... By the time those three calls were completed...I received an... Read More
I had very fast service. I called on Friday and had an appointment e-mail on Saturday. My appointment was for Monday morning. My electrician called me monday morning to let me know when he would be at my house. Nice and friendly. Quick and efficient.
When I had to call, they were polite and very helpful.
They went right to work finding me the person I needed to take care of the problem I had at the time.
They will help you with just about any home problem you have, such as appliances and so on.
I had a washer that was leaking so I called Choice home and they dispatchedDo you Peerman and the problem solved.
When ever i make a claim you find some hidden fine print reason to deny the claim. Seems its waste of money in having home warranty from you. People buy warranty for peace of mind but this is like inviting more expenses as we loose the $45 one time fee on the technician only to be informed that claim is denied. Would not refer Choice to any friends as well like I have done in the past.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.
I've had a Choice Home Warranty for 3 months now. I've placed two warranty calls. The first was a minor issue their contractor resolved for the $65 call fee - and then proposed $1,000 of maintenance / upgrade work. Second call was on laundry machine. They claimed the parts are no longer available from Maytag so offered a replacement allowance for a front-loading machine that would barely cover the very basic of top-load machines. When asked for justification their representative kept repeating that they were not required to justify the amounts they gave as replacement in lieu of repair. Only after escalation, final and last offers, etc. including my agreeing to cancel... Read More
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
Very professional and knowledgeable Prompt about arriving on time, introduce himself
I have used my Choice Home Warranty service several times and every time we appreciated the ease of filing a claim and the rapid response. We are so greatful for their wonderful service.
We love Choice Warrenty. In the past with other homes, we have used other companies. NO ONE does a better job than Choice.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.