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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,304 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11304 Customer Comments & Reviews
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I’m not very much impressed with their range of coverage. I had compressive coverage but most of the appliances are covered for only few parts. For example garage door is covered but not it’s spring, heating/cooling covered but not it’s plumbing although plumbing is also mentioned separately in the coverage, same with sump pump. I ended up paying money out of my pocket to get repairs done because they were not covered. So, I would rather pay money for repairs only than paying for both. This coverage might be suitable for other consumers but it doesn’t suit my needs. I would like a comprehensive coverage where I don’t need to know the nitty gritty of an appliance. If the appliance breaks... Read More
Everything went well with my repair on today. The plumber got here when he said he would and was able to fix my problem.
Very good response and quality service. The A/C runs better than ever!
Fast response, got someone to the house the very next day. Easy to submit a work order online.
Not satisfied at all with the service I received for my ac. It still is not working.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you, therefore, please provide your policy and or claim number.
I am shocked that no one answered for A/C job.
Now I really am not comfortable calling some one else to do the job, how am I suppose to know if you will reimburse me?
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you, therefore, please provide your policy and or claim number.
I have been a customer for over 10 yrs and I find the services as quick and efficient as possible. I am very satisfied with the technicians assigned to handle my claims.
On Wednesday a technician was sent to my home to service my washer. The appointment time was between 3pm and 8pm. I thought that was a bit of a gap but o well. He arrived around 5ish and diagnosed my problem. He then told me what the problem was. He was friendly and professional. Two days later Choice Home Warranty sent me an email and offered me 2 options. I selected one. I just feel if you have a problem the timeframe for the solution is too long. 30+ days. But otherwise I guess they are okay.
The first company that was sent out to look at my electrical Stover’s electric company did not show up and would not return phone calls In my opinion and Customer service they deserve is zero. The new gentleman who came out and did the work showed up when he said he would and did a good job I answered all of my questions.
I called once to fix a ceiling fan that had electrical sparks when the lightbulb was turned on. The repairman fixed it when he said the electrical connections were wrong. I have called the service again to fix my dishwasher. The repairman found it was a malfunctioning part and ordered one. We are now waiting for him to return tomorrow to install it. I also made another claim to fix a sluggish air conditioner.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.