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đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,305 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11305 Customer Comments & Reviews
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Called CHW on July 7th about a leak under my kitchen sink. Got an appt for the 9th, the plumber came out and said I needed a new faucet. So he came back on the 13th with a new faucet and installed it. He was very nice.
I would have given a 5 star except it took 6 days from the time I called to get it fixed. If it would have been a bigger leak I wouldn't have wanted it to take so long.
Thank you, Robin
The Technician came before his scheduled time which was great for me and he did his work , I am very satisfied with the work he did
filed the service request on line - easy
response within 2 days
appears contractor fixed the problem
OSP Plumbing is an excellent vendor. They respond to Choice Home Warranty's request immediately. The receptionist, Whitney, is very courteous and helpful. If she says she will get back to you, she does so very quickly. She is very pleasant and easy to work with. Our repairman, Matt, was excellent. He is knowledgeable of what he is doing, careful as we face the corona virus. But he is quick and works on the problem with such expertise, there is no doubt he is an asset to the company. Thank you for sending him for our repairs. He is fast, efficient and the problem is rectified.
People at choice were very helpful, But my washing machine is still not working, it is almost two weeks since I reported; and while I understand that it is the companies they contract with that are taking their time. It is still annoying not getting things fixed for so long. I feel like I am always having to explain to them that I need my washing machine sooner rather than later. the first time they wanted to schedule the first appointment ten days from the day I called, after pressuring they came in four days. They came looked at the watching machine order parts and said parts would arrived on Wednesday. They call me on Wednesday and wanted to scheduled me for the next Thursday over... Read More
the technician was knowledgeable and fixed my problem. He also went beyond what was required by performing a check up on my AC system.
My comments are mixed. Big thanks to a Universal Repair LLC for showing up on time and repairing a refrigerator that was 75% dead on the spot!! The service I got in the end was great. So I am giving 5 star to the technician From Universal Repair LLC, who came in the end of a long process with Choice. Unfortunately, this service was delivered 2 and 1/2 weeks after the original claim was initiated. The first technician that was sent ended up being a scammer. The Name was Appliance Doctor. The service man charged me a service call and extra $50.00 to promise to make it in a specified time. He showed up on time but falsified his diagnosis and said he needed to order a part and will be back.... Read More
Extremely responsive. Have had positive responses from all techs. dispatched over the past two years.,
Placed claim for broken faucet in bathroom and a plumber ââtwas immediately assigned. Within 48 hours the plumber set a date and time for the house call. He cam and made the repairs in a timely and professional manner
my technician was great! But I am so disappointed in choice home warranty no where on the website does it say a max amount will be paid on appliances when they can not be fixed. When you have upper end appliances this will then be a joke and you should keep paying for extended warranties through the original company you bought the appliances from. In the end I do not recommend choice nor will I american home shield has a max amount of 3,000.00 for upper end appliances which is who I will go with from now on.
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/
Top Rated
Our Partner
đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.