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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,339 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11339 Customer Comments & Reviews
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The claim was from t I ur AC motor it needed replacing . Because I was quarantined Ray the AC person you sent contacted by phone. He sent me link to pay for services. Which he did a good job and was ver cordial on the phone. The invoice was for $60.00 but our Choice Home warranty indicates service calls would be 45.00 did our rates go up? Let me know thanks.
I had a plumbing problem with a shower valve. It became a major issue where the entire valve needed to be replaced. The plumber did a good job but it left a hole in the wall. The plumber said he didn't know how that got fixed. Ended up messaging with Choice. I was told I needed a new claim for the drywall. I could not actually open a claim like that on-line. A representative called and said she would open it. Then she said I had to pay an additional service fee. This was a problem caused by the plumber and paying $45 for someone to patch a 10 inch hole is ridiculous. So I had to cancel the claim. A fix is a fix not multiple parts.
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
It is getting to the point where the company come up with a reason not to cover repairs. I had 2 friends that put in a claim with you & they were denied . I had a Genie garage door opener that went out & it was replaced with a cheat garage door opener When my contract expire I will not be renewing with the company
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/
Even through my problem wasn't covered under my warranty, they were very prompt in getting back with me and letting me know what was covered.
My air conditioning was not working so we called Choice Home Waranty for the first time and put them to the test. They were quick to connect us with a local comany. The technician was super thorough and determined we needed a new air compressor. Our air conditioning in repaired and working well. My Choice Home Warranty service has paid for itself!
The technician was prompt and his work exceeded my expectations! I will definitely be using this service for any future maintenance needs.
Professional and knowledgeable. The repair was done very efficiently. My tenant was very happy with the results.
Cal Air was Very professional and friendly. Came prepared to fix my problem.
I was kind of let down when I was expecting to see a response saying next day service and got one saying not until 3 days . I would have thought there are enough providers in system to do that. I had to call provider myself and try to re-schedule for something sooner which I had them come in 2 days and not 3. If we call for a service please try to get us next day service and not 3 day waits.
Tech. was knowledgeable of his work, 5 stars customer service. Would definitely recommend.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.