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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,339 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11339 Customer Comments & Reviews
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TJ Electric called to confirm the appointment and time.Jeffery Snyder showed up on time, explained everything to me. Said he had to do research on my generator, then he would be back to hopefully fix it. The inside of the generator looks new, it has only been used one time in 16 years. It just won’t start. Jeffery was very professional, and considerate of what information I would or would not understand.
Your agents and website say that CHW will either fix or replace appliances. Well this is my third claim for kitchen appliances and you deemed all three were un-economically repairable and you gave me a mere pittance of what it cost to replace the item. Rest assured that when my contract expires I'll go back to American Home Shield.
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.
Our claim were immediately handled and the repair person did an excellent job.
This is the best home warranty in the market today. The premium is reasonable and when service is requested it is almost immediate. I would recommend this home warranty to anyone.
The technician that came out was very knowledgeable and professional. He even showed me a few tricks that i can do before calling for help. He was able to fix my issue quickly and easily.
Mr. Kreitzer arrived on time and made every effort to fix the leak. He was hindered by the fact that he could not find the part that he needed to fix the problem. He told us that Choice Warranty would only replace a 4 inch faucet not an 8 inch faucet. So we are left with the following thoughts.
This is the second denial of service that we have received. We are out $65.00 for the service call plus the installation and purchase of a new faucet is going to be around $200.00. I suggest that you reconsider the types of bathroom faucets that your company services because it is not right that we have a two year warranty and little service.
Mr. gentleman very thorough professional compassionate friendly The electric company had someone come out last winter to look at my heater and he left a note of what the problem was I didn’t mention it to CHW technician because he was so thorough with finding and locating the issues at hand everything he said was written on the paper and more he told me from head to toe in explaining the issues to me CHW tech truly amazing truly very extensive about his work amazing gentleman so thank you so much thank you thank you thank you
Friendly fast informative service at a reasonable cost. Very nice gentleman that were a little late from the quoted time frame but were able to fix the problem and gave great service
I had Choice Home Warranty before and the service was great then, So I decided to use them again.
The technician was courteous, professional and knowledgeable. He also followed safety measure due to the Coronavirus such as wearing a mask and gloves. I do not allow anyone in my home without a mask and I did not have to ask, he came prepared.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.