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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,340 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11340 Customer Comments & Reviews
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It took three days before the plumber could come to fix the problem; but when he got here it only took him less than 30 minutes it fix it. Nice guy did a great job.
Trevor Fallen fixed my AC. I was so happy because I thought I was going to have to replace it. He was very professional and did a great job. An asset to his company. Praises to him. Also, I talked to Selema in the office and she was awesome too. Wonderful company. Recommend them to anyone.
The CHW rep was great and customer service friendly. The provided tech was on time and professional. This was one of the best experiences ever. Thanks for the support.
repairman did a great job fixing our washer, he was prompt, neat and clean and professional
The technicians were polite, professional, efficient, and timely. I'd recommend their service.
I had a wonderful experience with Brittany regarding the purchase of a multi home coverage policy. She was extremely professional, prompt with follow-up calls , never pushy, understood all details & cost options. I highly recommend Choice Home Warranty !
Choice has been very good keeping me notified of the status of my claim. The company they sent to do the work was on time every time and often early which is very unusual! Glad I have them as my home warranty provider!
I tried to leave only one star but your system wouldn’t allow me to go lower than a 3. The communication with Choice Home Warranty was literally non-existent after my initial call. I did finally receive a text notification of my upcoming appointment but only AFTER the representative had come and gone. I will not renew this service upon its expiration.
I will be honest and state that I always had reservations in regards to home warranties. I felt like most were fly by night outfits, here one day and gone the next. However, to this point in time, I am completely happy with Choice. They have taken care of two issues so far with no issues. They are quick to act when a claim has been made. Communication is excellent. They will call with an automated response as to the organization they contacted and the time set for the repair along with the organizations' contact information. They also promptly send an email with the same information.
Be sure when you have a technician come and do the work that they know they are supposed to have prior approval before they do any work. You would think that they would communicate that information to them. Or maybe not. Maybe that is how they get out of paying on your claim. We are working on an appeal now. We did what we were supposed to do just our technician did not obtain prior approval. How did we know that he was not following the rules. He was their technician that they assigned to our claim. Be careful with this company or choose another one.
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.