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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,377 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11377 Customer Comments & Reviews
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I purchased my home warranty from Choice Home Warranty (CHW) in August 2020. In November 2020, they updated the Total Plan package I purchased with new coverages. Instead of bringing those who had purchased the Total Plan prior to the update into the new plan, they left us out with the old "outdated" plan. They never advertised that they upgraded the plan and that it would cost 10 dollars more a month (I would have gladly paid this). Skip to Jun 2021 when my AC stopped working due to a Thermal Expansion Valve. This WAS NOT covered by the Legacy Total Plan but IS covered by the updated Total Plan. I have to pay out of pocket now for an issue that was covered under the "new" Total Plan... Read More
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Every step was great except for one issue. Our refrigerator needs to be replaced and you are asking us to wait for gift cards or some sort of credit from Lowe’s . Why the delay. Our refrigerator, think about it could you manage without a refrigerator? Appreciate any help. Eric
Customer Service / Sales Rep was extremely helpful and knowledgeable with their product. Worked hard to give me the most for my money..Friendly and easy to work with.
My service person was very efficient and took care of the problem of my air conditioner. However it took Choice Home Warranty 2 and a half weeks to get a service person with confusion on what date and time . I waited a whole day expecting a service person with no call that nobody was coming. I was not a happy person. Needs improvement.
My recent dealings with CHW makes me wonder what exactly I am paying for. CHW did not want to fix my refrigerator last year (the part cost $45.06) and instead cashed out my appliance. Apparently the case manager assigned to this issue forgot to leave out the fine print in receiving a cash out option, so when I called over a year later, for the same appliance, with another inexpensive issue, they are now refusing my claim. So I paid for 2 $60 service calls on an appliance they are not fixing. Not what I signed up for.
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
It was so easy to submit a claim online even late at night on the weekend. The response to my claim was fast and the repair service they referred me to was also dependable and fast. They gave me all the information up front that I needed to contact the repair company which made it a breeze to get everything handled quickly.
They were very accommodating, prompt and friendly! Excellent service- over the phone and in person.
Hello CHW. Rueben with A/Cvedo Cooling & Heating LLC was very helpful with the issue that I had. If I have any more issues with my A/C you will assign him. Thank you.
I was given the opportunity to work with Dorna, a wonderful locksmith who partners with Choice home warranty.
she was quick to respond and a delight to work with.
Choice Warranty has proven to me that their satisfaction is guaranteed. When my appliance went out Dawn in the service department was quick to ensure that either they fixed my appliance or replaced it if it was beyond repair.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.