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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,377 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11377 Customer Comments & Reviews
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Fast service, super nice and easy to work with!! Very happy with outcome.
Prompt and efficient service. An A/C Technician was at my house within 24 hours to fix the issue. Thank you!
Very prompt and efficient. Answered the phone every time I called. Told me he was going to do something and he did right away. Very reliable and trustworthy.
Very good customer support - prompt in responding via portal, sometimes within few minutes.
Filed a claim and received a call from Choice Home warranty to schedule service call. Unfortunately, with the heat, closest appointment was week and half out.
Problems with both toilets and I call choice home warranty and the next day mr. Rooter came everything was fixed and at no cost to me. They are the best. AHS never fixed anything and charged I quit them they were a scam company. I will always recommended Choice Home Warranty to every one. Thank you the Kalish’s
I am not pleased with CHW I called the first time and talked to a live agent about my outside faucet and I was told that it was covered but after the technician came out and looked at it and told the company they denied my claim when I could have been told the first time it was not cover so I lost 65.00.
Putting in a claim was very easy - I went online and provided some details about the problem. I received updates while waiting for a technician to pick up the appointment and the next day I received the confirmation with the date and time and was told I could contact the service company directly to change it if it wasn't convenient. That company actually called me, set up an appointment for the next day and all was repaired. I only paid the $65 service fee. The company used was very highly rated and the technician was wonderful so Choice Warranty seems to use a good network of service companies. I was very happy with my first experience on putting in a claim.
I was unfortunately stuck with CHW when I purchased a home last summer. The seller's real estate agent selected them. I will never voluntarily purchase their home warranty service. EVERY service call I had resulted in recalls. Their intake staff NEVER got the information correct resulting in recalls to the trades. The trades that showed up were questionable. I do not know if the plumbers were licensed or just handy men. One example of CHW's incompetance is a call that I made stating that the line to my water heater was leaking. They informed me that the water heater was not covered. I said, fine. It works. It is the water line to the tank that leaks. The handyman came out confirmed my... Read More
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Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
The technician who came was very professional, checked to see what was wrong with the dishwasher. He showed me the problem,fixed it and made sure it was running ok.
He also followed the protocols for Covid safety.
Thank you
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.