Choice Home Warranty Review
1,703 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008. Their plans offer comprehensive protection against the high cost of repair or replacement of major systems and appliances in the home via two different plans. Each plan also features additional coverage for Septic Systems, Pool / Spa, Well Pump, Sump Pump, Central Vacuum, Limited Roof Leak, Second Refrigerator, and Standalone Freezers.
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1703 Customer Comments & Reviews
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Service is awesome, but getting the job done is a problem . They take to long to get the service done or service
I contacted Melina approximately 10:00PM, but she was as fresh and helpful as if I was her first call of the day. She is knowledgeable, warm, concerned and efficient. It was truly enjoyable speaking to her despite the reason why. Well Done!!
At the beginning, I chose Choice Home Warranty for a peace of mind, also because their rate is the cheapest. Now I know there is a reason that their rate is “cheapest”, and I have made a big mistake. Two months after I ordered the plan, one day I found my refrigerator stopped cooling, and I called CHW for an inspection. Technician came and detected condenser fan blade and control board problem, charged service fee and said would come back to repair after one week. One week later, nobody called us, no any follow-up, we had to call the company to check status, after over one hour waiting and transferring, finally one manager answered the phone “oh, we were just trying to contact you, and... Read More
So far, this group is on the ball! Thank you! A tech will be here tomorrow!
It has been very pleasant working with you. I have had several homes under your warranty. Presently, I have 3 homes with you, and plan on signing up a new one in a couple of weeks. I recommend your warranty . to all my family and friends. I am happy to be a part of your organization. Thank You, Claudette
when someone calls for service, they should not have to wait for any period of time. you also do not stand by your contracts. you try not to fulfill any problems that might be costly. this is my 2nd poor experience
Easy to submit a claim online. Follow-up is usually pretty fast with Choice.
I really appreciate the way my call was handled, it was very timely help and was handled very professionally. I do not regret that I have this home warranty policy.
Terrible customer service. Customer service wait time are long. They do not look at your account to see whats happening before discussing an existing claim. Contractors do not show up. I'm selecting a new company
I have had choice home warranty for two years and the fist time I called , the customer service was terrible. the supervisor told me he didn't have feelings and did not care if the problem got fix or not. It's sad that I paid these whole two years and got treated this was.