Choice Home Warranty Review
1,713 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008. Their plans offer comprehensive protection against the high cost of repair or replacement of major systems and appliances in the home via two different plans. Each plan also features additional coverage for Septic Systems, Pool / Spa, Well Pump, Sump Pump, Central Vacuum, Limited Roof Leak, Second Refrigerator, and Standalone Freezers.
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1713 Customer Comments & Reviews
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Setting the appointment was not a pleasant experience. I felt like I was being interrogated when I put in the request. If a piece of equipment covered by the warranty doesn't work, a life history of the equipment should not concern the warranty company, unless you are trying to find ways to get out of paying the claim. I rated the company as 3 stars because the response time on the claim was carried out very efficiently.
Within a couple minutes talked to an actual person that took my info and was told someone would text or email me with 24 hrs. with an appt. time.
Very easy to file claim and we got a service appointment quickly. The only change I would like is to be able to request a certain service provider. We had a claim on our AC system last year and would have liked to be able to use the same one that repaired it the last time who we really liked. When this new claim was made we were told that we could not request someone.
Sales person was knowledgeable without being pushy. Loved that! Couldn’t go 5 stars because I haven’t had to call for service.
CLMS . Leonard Martin did an excellent job. Very pleased with what he did.
I called the warranty company about my furnace not working. The service technician came the next day and repaired my furnace. Very pleased with the service.
Wow! I am very impressed with the service all the way around. 3 minutes after I put in the claim (in the evening), an automated call came in telling me that the service was set up for the next day. I called the plumber in the morning to get an exact time and they were able to accommodate me so that I didn't have to cancel a meeting. The service person was friendly, informative and quick. So much better than the other warranty company's service.
Prompt and courteous response. Tenisha was attentive to my needs.
Damont was both knowledgeable and patient. I am so glad that he called and explained the warranty to me. The coverage and cost are great!
Recently moved into a home that is nearly 90 years old. Last owners maintained somethings but not all. Gradually appliances are beginning to break, phoned Choice Home Warranty and our experience was great. The young man on the phone was very helpful, provided all necessary info that we needed and was excellent customer service representative. Hopefully the repairs go as well. Thank you