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đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,398 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11398 Customer Comments & Reviews
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Timely, efficient and credible. Professional and very knowledgeable did a very through job. Quite impressive.
Very prompt and great contractors they sent out to make the repairs.
Instead of repairing my dishwasher I accepted the cash offer. However it will take up to 30 days to get the "cash". The cash comes in the form of a Lowe's gift card. So now I HAVE to get the dishwasher at Lowe's. NOT a fair way to do business. I have been without a dishwasher for a MONTH!
After using their service it was not really worth the cost. Multiple calls out for air conditioning, pool (which I paid for), oven microwave, dryer and shower head. Those were the ones they did not fix. They did fix the dryer once because it needed a new belt.
Donât waste the money, just pay for the problems as they arise. No need to pay thousands for we donât cover that. They ensure the common problems are not covered. You need an outlier⊠I guess thatâs why itâs a good business for them.
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Joachim Nance was very knowledgeable and answered all my questions. He made sure I was happy/satisfied in the package I was purchasing. Joachim also worked with me on pricing that I could afford. That alone was awesome!
Thank you for everything,
Marjorie Frasier
Service was scheduled fairly quickly, thank you. Tech with Fannon and Sons worked worked quickly and professionally, leaving with the unit leak fixed and cleaned.
2 yr old washer quit. Choice did not approve all that was needed to fix everything that needs fixing only 1 part.
Why would they not approve & fix everything. If the one part wonât fix then they said the would do a buy outâŠhow much would a buy out be? New washer costs more then $200-300.
Not to happy so far, plus I will need to take laundry out, very inconvenient .
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Received prompt and courteous response and resolution to the issue of my refrigerator
The technician that came out from JB mechanicals worked so hard to clear my drain, he never gave up. He was courteous, efficient and had to use many methods until he had the drain cleared. I'm not sure of the time, but it was around 5-6 hours he worked. Thank you Choice for providing such a dedicated worker. Luis Lopez has my vote for the employee of the year.
We just signed up with CHW and our advisor Elie Alfaks was extremely helpful and knowledgeable !!! We haven't needed any major home repairs so far and being proactive for the future is important, so thank you Elie for clearly breaking down all the information and answering our questions!
Top Rated
Our Partner
đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.