Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11118 Customer Comments & Reviews
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They weseled out of my last two service calls. They don't cover searching for an a.c. leak or replacing any gas in the unit.What do u think I called them for.....
I had a pleasant experience using Chew I called for a clog drain they sent out the work Order and it was resolved in the same day A1 experience
This company has found every reason to not approve the claim. Don't waste your money here.
They took the claim immediately and had a technician assigned within a couple of hours in which I made contact and we setup the appointment. He came and done the work in about a hour. As of now fridge is cooling fine.
I had a problem with my washing machine. I thought that it was broken so I made a claim. Later I realized that the problem might be a stopped up plumbing so I called to make sure this type of problem was covered. I got an immediate answer so I submitted a 2nd claim for plumbing. The plumber came out on the same day. He was very nice and fixed my problem very fast. He ran the washing machine twice to make sure it was draining properly. He was very prompt, clean and courteous! I canceled the claim on the washing machine itself. Thank you for the good work again!
The response time on our request for pool service was excellent. The company who came out to do the repair was very professional. He worked quickly and explained what he was doing. It was great to have punctuality and professionalism! Thank you!
As a contractor, we have had multiple claims denied for normal wear and tear items. They also have only paid us for two claims submitted (November 2016) and still have not paid the remainder of the open claims that were approved and authorized. Their customer service representatives are rude and talk over you constantly and we feel that they are unfair to the homeowner when they fail to pay for normal wear and tear items such as light switches and receptacles that fail.
Typical insurance (home warranty) trickery. They advertise how kitchen appliances are covered. My dishwasher's handle and latch assembly broke and the door would not close and lock closed. The handle, which is a part of the latch assembly, is plastic and the plastic handle broke so the latch would not latch the door closed. Thus, the dishwasher does not work. But, for some odd reason, this is not covered by Choice Home Warranty!
Also, the inner door panel has cracks in the plastic inner door panel. So, the dishwasher leaks. But, for some odd reason, this not covered by Choice Home Warranty!
This is similar to "Bait & Switch" or purely a scam!
Customer service went above and beyond to resolve my claim to my satisfaction. They were quick to answer the phone; didn't just say "sorry, can't help you" and found a solution to my problem that was satisfactory to me. Thanks!
Choice Home Warranty is the absolute worst Home warranty company. I bought the policy for my brother and they have denied both claims he has made. The first was for a garage door opener that stopped working. They said is was pre-existing because it was an older opener. He also called about a water leak in his bathroom. After the plumber can to look at the repair, he was told that the cartridge that needed to be replaced that regulates the hot and cold water was not covered. The plumber told my brother that the hot water heater was also going to need to be replaced. When I called the service rep at choice. She told me that the hot water heater is covered, but not the tank, and not is... Read More
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.