Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11118 Customer Comments & Reviews
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Our refrigerator went out. Choice sent a repairman and then sent us money to fix it. Thanks.
Be Very Carefull
This company is a joke when it comes to living up to what you get!!!!!!!!
They can find a reason to not cover your appliance
Bell
It's an old gas dryer which the young tech was able to dislodge a blockage in the feed line and restore its heating up without having to replace a part. He restarted it 3 times in testing before departing. Hopefully it will give us more years of service.
Every month they took their payment from my acct, my refrigerator quit running, tech came out and said that a protective switch that is used to protect the compressor was bad, they told it, turns out according to the tech the bad switch took out the compressor, I called choice home warranty, they denied my claim saying the compressor was a secondary problem is not covered. I argued, they would not fix it. Why, it was a 900.00 repair. Don't buy this ins.
Was looking for a home warranty. Called them to discuss how their $1500 limit can replace anything in the home apart from small things especially with refrigerators starting around $2000 and no central air and heating systems costing below $4000. Be really careful with this company, they have maintenance record requirements for every repair/ replacement so if you don't have maintenance records they will deny your claim. If you have mold, rust, mildew, etc on your outdoor unit and you will because it is outside 24/7 all year your claim will be denied. Any signs of any of those on any appliance that you want repaired or replaced automatically denies your claim. This company is a... Read More
It was really impressive service. Super nice guy and knew exactly what to do. He had us up and running within minutes.
I don't think you could ask for anything better.
Excellent service , called in my request for ac repair and was able to get it scheduled first thing the following morning. A $300 repair only cost me $45
Contacted the company as i was lead to believe they have a good reputation. The sales person convinced me to take out a 5 year cover to get an extra year free. Assured me of no problems with claims, especially as I took out the top cover. A few days into my cover ( September 2016 ) starting, my pool pump went and CHW tried to riggle out of paying by claiming that the pump must have been on it's way out when I took the cover. This is rich from a company whose adverts claim that "at some stage all appliances need to be repaired or replaced, and no need to for a home visit to commence cover".. Eventually agreed to pay up. Unfortunately my pool heater packed up a few weeks ago.... Read More
Our garbage disposal starting leaking. Contacted Choice H. Warranty on a late Friday. The service responder called us Monday. Monday they called to let us know the approximate time the could be there. There asked for the make, model and details of the unit. The model was no longer produced so they subbed with a quality brand sub. When the service team arrived they were truly ready to get the job done. It only took a few moments the change out. They did a through test for leaks by filling the sink with water for a pressure test and then the dishwasher. What a great experience. Thanks to all involved. This service contract has saved us hundreds of dollar. Thanks again for a great company.
The appointment was set up in a timely manner and the problem was resolved the same day that the plumber came.
Top Rated
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Special Offer: $50 Off + 1 Month Free
- Nationwide Network of 25,000+ Local Contractors
- Over 8 Million Service Requests Handled
- 2.4 Million+ Homes Covered Across the USA
- 24/7 Home Repair Services & Support
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.