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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,380 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11380 Customer Comments & Reviews
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Switched to this clown outfit a few months ago after having American Shield for 15 years. Thougt a cheaper per visit copay would be worth the swithch since my house is in pretty good shape. Well first my dryer was not getting hot enough...they gave me the "secondary to the issue" excuse for non coverage...Ok thank God Sears coverage was still in effect....1,2,3 my dryer was repaired....Last Friday my toilet clogged after what I think is something my toddler grandson slipped in it...I made my claim last Friday...Technican calls me Monday advising he would be there at 1..and he was....I was immediately worried because he came without a tool in sight....No Plummber logo on his truck,... Read More
had an issue with our oven that was from our home purchase (4yrs ago). Motherboard had failed and since it seemed to be an older version of the oven (no idea how old), Choice Home gave us a good amount on it so that we could buy a new oven. Check took a while to get approved and sent to us, but all in all we were very satisfied.
I am very happy with the service I received from Customer service and claim department. Very prompt and excellent service.
The service was done will and in a timely manner. Great Job!
Theresa DiRusso.
I called CHW to file a claim. After sending an electrician, they tel me it is not covered when I have a recording saying this is covered. They have the worst service and should be shut down.
If you google them you can see ALL their complaints
They sent out an AC person to fix my AC it turns out the wire from the air handler shorted . The AC guy did a temp fix and told me to call CHW to send out an electrician. They denied the claim although I was told DC elect. was not covered but AC elec. in the home was covered except for intercom, and doorbell. I have this recording saved.
My central air stopped working in the mid of summer and i called choice home and they immediately took action and the next day the tech. came and repaired the unit. Choice home has some very good contacts with some very good companys they deal with and that helps as the problem is taken care of the first time.
Save your money, you're going to need it with this outfit. The money only goes one way with Choice Home Warranty and it's not your way. They pay so lousy no repairman will every get to your problem and if they do your problem will be from neglect and you'll still have to pay to get the problem fixed.
I paid extra to cover ac and pump . They say you have to maintain service contracts on all appliances . We did when I called about an A/C unit they had the repairman on the phone asking questions than called back that the part was not covered even the visit wasn't covered. The bill was 1249. After paying our company the unit still was fixed so we called CHW and their excuse this time was it was secondary. My husband is an engineer and was furious he said " you can call anything a secondary condition." I feel this company is a hoax . Now I'm on the phone for 20 minutes to cancel the coverage , I'll stay on for 2 days if I have to and I'm following a report with BBB.
Very quick to assign our repair. Great communication.
Great experence I had fast service .Highly recommended.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.