AFC Home Warranty Review
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265 Customer Comments & Reviews - see all comments
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AFC Home Club is a Georgia-based company focused on providing home warranties to homeowners across the United States. They offer three different plans with varying levels of coverage for appliances and home systems.
Additional coverage can be added easily, making them fully customizable. They are a BBB-accredited company with a B letter rating.
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265 Customer Comments & Reviews
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I called them as my first service call, a problem with the garbage disposal, and they said they don't send a technician for that, advice me to buy a new one pay for installation and they would send a &100 check which it only covered a fraction of it, food grinder is $275 + $150 installation. Second time I called about my microwave oven, they surprised with " my built in microwave is not covered in the policy, right after I paid for the so call "GOLD PLAN" for the whole year. They simply didn't have me covered, I tried to get a refund!, nope... not that easy...
Nothing is covered - everything is excluded in the fine print.
Had 2 issues recently, one plumbing issue with main line to the road and a washing machine main part (wouldn't work without it) that was "on the excluded part list".
Not worth the money or aggravation.
I had a problem with my microwave oven(Built in not free standing) and was first told not covered. When I called back to complain, they did send me a check which I thought was satisfactory (microwave was 13 years old but in great shape). I truly think they thought it was a free standing model. All in all, a little bit aggravating but they came thru.
Gerald G. Glenview,Il
sears home warranty is a big fraud.they are always late , they sometimes fix part of the problem so they come one more time and collect 60 more dollars for the visit. I've been waiting for more than 2 wks for them to respond to my last claim.
Funny how every 5 star review comes from Marietta Georgia....phony write ups, maybe!?
Called AFC to get a quote, since my former warranty company, First American raised their rate a couple hundred dollars and their visit is higher now, too. Received excellent service from Adrian and based on the rates and coverage I signed up with AFC.
I called many companies before agreeing on a plan with America's 1st Choice. The man on the phone (RG Shorter based on his email) promised me something different than what was listed on the package I received later. When I called to get the issue resolved, I was transferred three times, intimidated, and hung up on after being told I must send them a letter in writing to receive a refund of my fully paid three year plan. These people are liars and crooks, which is the last thing us home owners need to deal with when things go wrong in our home.
Although it was holiday weekend (New Year's), AFC contacted the service company and the company Air 3000 got a technician out the same day. It was important as we head guests staying in the area serviced by that a/c unit. Thank you for the quick response.
I thought this company was the right choice but I was mistaken. They will only repair, not replace un-fixable items. Also, they promised a monthly restaurant card that came exactly 1 time. Needless to say, I was very disappointed with them. I cancelled my membership.
Seriously 'The Worst'
Ive been a homeowner for 25 years during which Ive used many Home Warranty
Companies. I changed to AFC as the pricing was good. Thats where it ended!! The stuff they dont tell you: Will not work on AC/Heating unless you have had it serviced within the past 12 months. Notwithstanding their advertising of big limits, they limit plumbing repairs to $500 per year. Do not cover clogs. Every service I called for was greeted with 'we dont cover that...read your contract". My advice?.. Ask them for your contract...read all of the small print, prior to purchase.
Our Partner
- Spring Sale: $250 Off + Free Roof Leak Coverage
- Choose your own technician
- Member benefits & discounts
- Guarantees repairs for life of plan
