American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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They do not even deserve a star. I filed a claim a month ago and I am given a run around promising to contact me if the authorization is approved. They religiously take money out monthly but response to claims is very poor. Til today my request is still pending. Why carry the name American if you cannot live up to expectations? Who are the owners? Be humanitarian by practicing good customer service at least.
This is a rip off company very bad service they send someone to my house that rid me off it was a company out of Glendale, Ca called Right Tech Heating & Air Inc. That America Home Sheild sent them to my home and they wanted $622.00 to fix my air conditioner and they did not Call AHS for the approval they charge me for part and maintenance and when they left my air was not fix. Rip off is what I received please do yourself a favor don’t go with this company America Home Sheild.
Stay AWAY from this company. It’s a scam. They have very skilled sales representatives that will make you buy the contract. First of, i had a claim for my water heater. They hire the worst companies to do the service. The plumbing company never showed up in the 3 hr window provided (9-12), i called at 1205 and they said Oh the technician got cough up with a previous call and " IF YOU WANT WE CAN SEND ANOTHER ONE AT 3 PM". I was so mad, and told the lady that they had no respect to time and the least they could do is call to let me know as i took a day off and had so many things to do. After the technician came, looked briefly and recommended replacement of both water tanks, AHS wanted me... Read More
I have gone round and round with AHS social media representative. To try and make a very long story short, our microwave door handle is loose and molding cracked and intermittently tripped the breaker . 1st tech said it was caused by excessive force. When I got the call denying the claim, I asked for a definition of excessive force, no answer. However, they sent 2nd tech out. My mistake when he was there I asked him to explain to me what excessive force was to an old microwave installed above the stove. He had no answer, but checked electric connection and stated that the door being loose sometimes didn't make the right connection and when used for a longer time would trip breaker. Since... Read More
We have been customers for several years now. This past year though has been terrible and we are going to cancel. They send sub-par repairmen, everything we have had repaired in the past several months has had to be done AGAIN. Don't even consider this company.
I’m an American Home Shield customer who purchased Shield Complete coverage. The purpose of this email it to share my experience with the level of service provided by American Home Shield. My initial request for service was initiated July 31st and the repair company showed up August 1st to repair a dishwasher. During the visit they disassembled the dishwasher and left with a note that a new part was needed. Since that time the repair company Battle Born Heating and Cooling has been completely unresponsive to requests to complete the repair. Not only is it frustrating that such a repair company is unresponsive, but American Home Shield was equally unhelpful. Each time I have been in... Read More
Cash in Lieu. My water heater went out in April 2019, as it was covered by my AHS warranty I filed a claim. But because my water heater was a discontinued model AHS offered to reimburse me (cash in lieu) for the water heater and I would be responsible for getting another water heater and getting it installed. I did that in May 2019. They required that I send them the receipt which I also did in May 2019. As of today I have yet to see this "reimbursement". They claimed to have sent a check out in June...never saw it! They did an investigation and sent another check in July...still haven't seen it! Now they're saying that it may take up to 21 business days and then if I haven't received it... Read More
This company definitely has FAKE REVIEWS!!! BE WARNED!! I bought a home a year ago and EVERY time I call home shield they say "oh we don't cover that part on that item!" They are a big SCAM! I'm reporting to the Better Business Bureau as well. It costs $75.00 EVERY time someone comes out, even if its the same plus monthly payments to this company, then they tell you conveniently enough for them, that part is not covered! So basically this company is costing me more money, than if I didn't have a warranty at all!
AMERICAN HOME SHIELD CALLED WILCOX PLUMBING AND THEY CAME OUT FOR MY ELDERLY PARENTS. THEY TREATED THEM WITH RESPECT AND TOLD THEM EXACTLY WHAT WAS WRONG AND HOW THE PROBLEM NEEDED TO BE FIXED. WE WILL DEFINITELY CALL ON THEM AGAIN. THANKS TYLER!
I've owned properties since 1989, many with a home warranty. In the past, I've had AHS, as well as others. If you have 5 minutes, I recommend reading what I have written - it will save you money. I was convinced that I should transfer my warranties (three policies) to AHS, which I did back in March of this year (it's August now). I haven't made one claim, but I had a hot water heater issue and I wanted to know what the insurance would cover. The rep came on the phone and she had a pretty thick accent (from out of the country). She was nice, but she made numerous errors trying to enter my information. When she finally pulled my account up, she told me that the house did not have... Read More
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