American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I have used AHS a few times over the past 4 yrs that I've had coverage. for the water heater it was great had to re-wire connection. But for the plumbing problem in my kitchen it was AWFUL The pipes were breaking down and needed to be replaced. Per AHS it was not covered as it was not from normal wear and tear. I could not get the rep to explain HOW this could not be NORMAL wear. They could not offer explanation. I had to pay cost out of pocket and was not happy. My attorney said I should file a claim for reimburse, but I just wanted to put it behind me, so I let it go. How I live in Tucson AZ and the temperatures here now exceed 100. I have a mother in home Hospice care and they... Read More
American Home Shield sends incompetent contractors to fix your covered service need. They have charged me a $75 service fee on 8 separate occasions and have never repaired my spa heater over a period of 4 years. Then, without any advance notice, they doubled my home warranty insurance premium from $700 per year to $1,400 per year. Their customer service is atrocious, with 99% of their customer service representative unable to speak legible English. They have a clause in their warranty agreement contract that requires their arbitrator to settle any disputes you may have with American Home Shield over coverage, so, you cannot sue them to settle any issues they refuse to resolve. STAY AWAY!... Read More
STAY AWAY! I have appliance insurance with American Home Shield. On July 31 I paid an additional $106 for a technician to go out to check the dryer because it was leaving orange marks on the tenant's clothes. I was advised that a part was being ordered, however it never arrived. I called on August 21 to find out what was going on, as I hadn't heard back from American Home Shield. Apparently the home warranty company declined the purchase of the part. The drum of the dryer is rusting which is causing the orange stains. Due to some small print in my contract, apparently this falls under "cleaning of an appliance" and is not covered under our warranty. I spoke to a supervisor and then a... Read More
I’m writing to you as a very unsatisfied customer. I started with your warranty in November 2018, because our washer broke and had to buy a new washer. I spoke to one of your representatives on the phone, and she said, I quote “ we can’t fix it we replace it.” Well I called on Jul 3rd, Wednesday, 2019 and spoke to one of your representative who answered the phone in a joking way couldn’t even understand him and laughing. So I hung up and called again. Spoke to a woman who was trying not to laugh. She took my information down. I was calling about our Air Conditioning Unit. She said that someone would be in contact with me with in 24 to 48 hours. Someone from a company emailed me with... Read More
I had to give them up after 7 years same thing every time you called them for washer or dryer repairs send sears out 2 weeks to get parts in don't work another week to get parts in to repair lot of time and money going some were to wash cloths heating and air patch patch and patch never repair right pay 75 dollars plus the price of the Freon over 10 dollars canceled with them then they sent me an email for 75 dollars for cancellation fee ot turn me over to collections i told them turm me over to them i knoe how to hang upm the phone.
You need to KNOW BEFORE YOU PURCHASE FROM AMERICAN HOME SHIELD. This is the worst company to have to protect your appliances. They will Charge $100 for every single item that is wrong with your appliance. Example: You call to report issues with your Refrigerated, you tell the company and the technician what is wrong as follows: 1. Ice maker, 2. ice drawer, 3 Seal on Refrigerator 4. Button for ice. THIS will cost you $400 dollars. Because the technician will break these issues into four trip and American Home Shield is going to charge 100 per trip that is $400 dollars. This insurance will blame you for not communicating correctly or state it was miscommunication but you are still... Read More
Make sure you read your contract and ask what is covered because there is so much not covered. We had to have our AC fixed but the part needing to be replaced was not covered so that was over $300 out of pocket. Then our water heater needed replacing because it is leaking and most of it was not covered so it was over $700 out of pocket. After talking with other home warranty holders we will be switching because there is much better out there.
I have appliance insurance with American Home Shield. On July 31 I paid an additional $106 for a technician to go out to check the dryer because it was leaving orange marks on the tenant's clothes. I was advised that a part was being ordered, however it never arrived. I called on August 21 to find out what was going on (they never got back to me after the service call). Apparently the home warranty company declined the purchase of the part. The drum of the dryer is rusting which is causing the orange stains. Due to some small print in my contract, apparently this falls under "cleaning of an appliance" and is not covered under our warranty. I spoke to a supervisor and then a supervisor's... Read More
I have been a policy holder with this company for several years. When I called to cancel I was charged over $50 dollars for a cancellation few. Never was I offered a better plan at a cheaper price to stay, like most companies do for their loyal customers. I was paying almost $80 a month and $75 for a service fee. My contact did not start out like that. It gradually went up over the years which is the main reason I left! Now I am glad I left. But I am still amazed that a better plan was not offered to keep my business. And to top it off now that I think bout it, the service calls over the years have been below standard. Never a immediate repair, and horrible after hours service... Read More
Hello,
I recently put in a claim when I had a shower leak, and the contractor provided by American Home Shield told me was done for the day and could get to me within a week. I asked if they had an emergency plumber on stand by and company (Accurate Plumbing) told me no . The leak was so bad, I had to turn my main water off to my home. I proceeded to call AHS several times that day, with no avail to fix the problem. I hired my own plumber since it is 120 degrees where I live and have two young children, and I could not be without water. I am very dissatisfied with AHS service, their customer service is rude and try to speak over you.
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
