American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Called to report a problem with refrigerator. It took over 20 minutes on hold before call was answered. They sent a repair man out. Everytime we closed our fridge door the freezer door popped open. He puuled fridge out said we needed to clean the back out. Pushed it back in. Opened both doors and closed them. Then stated this happens all the time. I have been doing this for 30+ years. You just need a child latch to keep it closed. We asked about the seal, the fan, etc. said no just get a latch. We disagreed, and he said there is nothing he can do. We called another person out and paid for it ourselves. He adjusted a spring on bottom and it has been fine for 2 weeks. I called AHS and told... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Carie, We apologize for this issue and would like to contact you regarding this matter. If you email your property address and phone number to social@ahslink.com, attention "Consumers Advocate", we will follow up with you. Thanks
We just bought a new home and was recommended by the Real Estate agent to get this home warranty and heard great things from people about AHS. After moving in to our home we started having issues and requested work orders through the internet which seem simple enough; however, after service man showed up and looked at problem, he would no longer be seen. The company whom came out had to order a part and had been waiting on American Home Shield to give the OK. It has been over a month now and no response from American Home Shield. Good luck on calling them to check on service too because you will be on hold for 30 minutes on up! No lie.. This is absolutely worst then dealing with the IRS.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Casey, I am sorry to hear about this frustrating matter. We have located your information in our system and we will be in contact with you concerning this issue. Thanks
Over two weeks since I initially placed my call. We are on the coast, where it is delightfully cool in the summer months--that is when you can put on the heat during the drizzly, damp, foggy mornings and nights--daytime temps don't get over 60 degrees, lows in 50's. So heating unit went out, placed call. Technician did come out to service the unit; however, it's shot, no replacement parts, need to replace. We keep calling the service company, to no avail--forgot about us, then putting together estimates, then have calls into American Home Shield. I call every other day--nothing. We had to buy space heaters for every room as we have guests coming to stay over the next month--cost $450.00!... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We would like to look into to this situation to seek a resolution. Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will be in touch with you. Thanks
I wish I had read these reviews before I subscribed to AHS. This company does not answer their phone...they say wait is over 30 minutes....usually takes an hour. I came to AHS because I wanted a good company....what a huge mistake...time to switch.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Chandler, My apologies for the wait time. Please send email us your property address and phone number at social@ahslink.com, and we will follow up with you regarding this matter. Thanks
My washing machine first gave us trouble September 2016 and we called American Home Shield and they setup for Coastal Appliance to come take a look. The repairman was not very confident that they could repair or get the parts but he did get the parts after about a two week wait and installed them on the machine. It seemed to work for a while but on May 2017 we started having the same problem so the same repairman came out and said the tension rods had went out again and ordered a new set and three weeks or so past with no washing machine before he got the parts and said it was fixed again. Around June 4th 2017 it broke again and Coastal sent out a new person that diagnosed a different... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Billy, We would like to offer our help regarding this matter. Please email your property address and phone number to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you regarding this matter. Thanks
I would give this company a zero if I could. Do not buy this home warranty company. Lots of better ones. THis is my third home warranty company and by far the worst one.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Brady, We are sorry to hear this. We strive to provide excellent service to our customers. If email your information to social@ahslink.com, attention "Consumers Advocate", we will contact you regarding your concerns. Thanks
I have been with AHS for 17 years and will cancel soon.
After 17 years covering my spa many times ,now they said that is not cover? , Crazy.plus I use to call and get customer service in 5 min ,now I call for service o question and Wait time is more than 30 min.
I have been with AHS for 17 years and will cancel soon.
After 17 years covering my spa many times ,now they said that is not cover? , Crazy.plus I use to call and get customer service in 5 min ,now I call for service o question and Wait time is more than 30 min.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jorge, Please send your information to social@ahslink.com, attention "Consumers Advocate", and we will reach out to you concerning this matter. Thanks
I have been with AHS for 17 years and will cancel soon.
After 17 years covering my spa many times ,now they said that is not cover? , Crazy.plus I use to call and get customer service in 5 min ,now I call for service o question and Wait time is more than 30 min.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, My apologies for the wait time and the issues that you are experiencing, Please email your property address as well as your phone number to social@ahslink.com, attention "Consumers Advocate" and we will be in touch with you regarding this matter. Thanks
I am a soon to be former customer of AHS. I've had them for three years now and have only used their services twice. The first was for my washer that died. It was more expensive to repair than replace so they offered a buy out which I put towards a new washer. This claim went off without a hitch. Then the second claim this year when my AC for the upstairs of my house went out. I was able to get the number for the service techs fairly quickly and because I called them, was able to get on the schedule three days later. This was during an extremely hot time in my area. At the time, my AC would cool at night fairly well, but during the day it was quite hot and humid upstairs. When the... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Tamiko, We would like to look into this situation, if you can email your property address and phone number to social@ahslink.com, attention "Consumers Advocate", we will follow up with you. Thanks
Top Rated
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- Limited Time Offer: Save $150
- Covers some pre-existing conditions
- 30-day workmanship guarantee
- Option to use own contractor in some cases
