American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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We started our home warranty after a recommendation from a friend. So far we've had a minor inexpensive claim paid and a major expensive claim denied. I'm also not a fan of not being able to choose the company I want to work with. Sending their people out to check out the situation is great but it seems as if those people are strictly working for them and not so much the actual customer.
At this point I'm not sure that we will continue our coverage if this is what we will have to deal with. It's not that we don't like this company or the idea of what it actually does. I would feel better about it if they gave us as the customers a little more say.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Susan, Thanks for telling us about your service experience and sharing your feedback. We would like to reach out to you regarding this matter. Please send your information to social@ahslink.com, attention "Consumers Advocate". Thanks
Not real happy with the accounting department of AMS. I had a service call back in May and paid the contractor the $75 service fee with a check the day he came to my house. AMS sent me an invoice showing I hadn't paid. I called AMS and they confirmed with the contractor that I had paid and said they could clear it up in the computer but it would take about a week. 2 weeks later I rec and email and called again to be told that it was taken care of. In July I need an A/C service call and tried to request online but couldn't because there was an issue with my acct. I had to call. I was on hold for 47 min to find out that the outstanding $75 was still showing on my acct. I was told again that... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Eric, We would like to look into the issue that you have made us aware of. If you provide your property address and phone number by emailing this information to social@ahslink.com, we will be in contact with you concerning this issue. Thanks
They helped with the right repair guy for the job, they were flexible and quick
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the feedback, Gideon! Thanks.
Rescheduled twice, took forever to get part, came 7 hours after window on initial visit
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Abdelrahman, We would like to apologize for the inconvenience that you have experienced. This is not the experience that we want for our customers. We have located your information in our system and will be in contact with you concerning this matter. Thanks
Awful, horrible experiences from the time I started with AHS to the end which was about 3 years.
Customer service was hard to get even for the contractor that arrived at the house. We spend hours on the phone when placing a call. AHS made statements that they did not live up to when it came to fixing things.
Getting local businesses to work with AHS was very few in my area. Most businesses refuse to work with AHS. I give them 1/2 star and that's generous. AHS was terrible. My AC unit still isn't working properly. I will be contacting the BBB about my service also.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jacqueline, We sincerely apologize for the wait time and the issues that you have experienced. We would like to reach out to you concerning this issue. Please email your information to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you. Thanks
I live in Phoenix Arizona currently inside my house it is 105 degrees. I placed a service request and was assigned a repair company on July 14. Bottom line this a/c company doesn't return calls and doesn't answer emails. Now we just got a second company assigned and they can't come until July 31. I have two kids, 5 dogs, two cats, fish and birds. My house has computers and a refrigerator close to over heating. I have been a customer for many years mainly because of possible a/c break down. I am wonder why I have this warranty if all involved has to endure this heat and humidity. This service company, AHS, is all that they do. Integerity and service needs to your customer should be your... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Gregg, Please email your property address and phone number to social@ahslink.com, attention, "Consumers Advocate" and we will be in contact with you regarding your concerns. Thanks
They claim to be the best home warranty company but actually they are the worst! To call customer service you need to wait minimum 2 hours! If you want to wait only one hour call after 12am! They use the worst possible contractors who need even written permission to breathe! For every job a contractor will come at least 2/3 times then only your work will be half done! Contractors say each and every step needs to be approved by AHS. I HAD TO SUFFER 98* FOR ENTIRE WEEK FOR THE CONTRACTOR TO TELL ME THAT HE NEEDS TO CLEAN COIL ON MY CENTRAL AC WHICH OTHER COMPANIES (HORIZON, C&C AND A.J.PERRI) told to replace. Even for my pool filter pump it took the contractor 10 days to fix a very small... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Alok, I am sorry to hear about your experience with your services. We will reach out to you regarding your concerns to see how we can best resolve this matter. Thanks
Found problem quick. Part ordered for completion.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Linda. We appreciate you sharing your feedback!
I have needed to use my American Home Shield Home Warranty service two times this year. Both times the process for requesting service through the website was very user friendly and I recieved prompt notification of receipt of my request and follow-up emails & text messages with information for the vendor who would be providing service. The vendor followed through in a timely manner. They were professional and very knowlegeable. I appreciate knowing that American Home Shield has vetted and provides quality companies to fulfill the service needs of me, their customer.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Amy, We appreciate the great feedback.
This has been a constant battle. It should not be like this. I requested service and received a name of a provider, Eco Systems that would come out to fix our heater. First problem, they couldn't come out for 2 weeks. Other AHS providers came out within 2 days. When it was determined that the circuit board was bad Eco Systems said they needed to get approval from ASH to replace it. Second Problem, that took another 2 weeks. The Third and Fourth problem came from Eco Systems when they canceled the installation on the day of two times and it was a week to two weeks between dates. The customer service at Eco Systems is horrible. Absolutly horrible. I was asked to pay $1,875 for my share of... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Margo, I sincerely apologize for the inconvenience of the matter. Please email your information to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you. Thanks
Top Rated
Our Partner
- Limited Time Offer: Save $150
- Covers some pre-existing conditions
- 30-day workmanship guarantee
- Option to use own contractor in some cases
