American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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i made a claim im on July 10 that central air is not working after a series of lame excuses of how busy thwy are soneone was finally sent out July 21 and diagnosed it was a burnt out fuse but the repair guy didnt have it on the truck he still asked for 100 dollars. the part is simple and its carried at home depot they made appointment for 24 hours later, Today i took off work again but the repair company was a no show i tried calling repair company but voice mail was full i called american home shield they also tried to get ahold of golden state repair but they couldnt either so its 97 degrees upstairs where all the bedrooms are so my children and myself are sleeping in the... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Gary, Thanks for making us aware of this situation. We would like to look into this situation to seek a resolution. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will be in contact with you concerning this matter. Thanks
I was glad to have my AC unit finally repaired after two months with A USair. My problem started in May when my AC unit stopped cooling. It was on a Friday when I contacted American Home Shield, and they sent a serviceman out that Monday. He changed out the thermistat and thought that would fix the problem. It didn't. A couple of days later AC stopped cooling again. This time another serviceman with A USair came out. He said the thermistat was not the problem, but the fan motor was. He replaced the fan motor. That was fine for a few weeks, but AC stopped cooling again in mid June. Same guy came out again and said it was a faulty fan motor that was installed, and he put a new one in. This... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Ronda, This is certainly not the experience that we want for our customers and we would like to look into this situation to see how we can resolve this issue. We have located your information and will be in contact with you concerning this matter. Thanks
Non reaponsive, unconcerned, and rude customer service from AHS. Keep sending repair company to repair a part the company has already told us and AHS is not available--backordered from manufacturer with no plans to recreate. Since the repair company has had to come out numerous times already, have requested appliance replacement. AHS says the THREE small of the 4 burners work, so it's technically not unusable. No concern that only the large NON WORKING burner has enough btu to boil water!
At least 45 minute hold time to speak to live representative, and I've often tried several times of day.
Very disappointing considering the cost of the warranty.
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jeanne, I apologize for this situation and the inconvenience that this matter has caused. Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you. Thanks
OMG...service is terrible. As I sit on hold, now approaching 5 hours total on hold over several phone calls, I'm wondering how this company stays in business. On 6/22/17 I called about a cooktop issue. Someone finally came on 7/6/17 and told me he didn't know what was the problem that he would have to contact the manufacturer...ok fine. So I never hear anything. The second time I called I had mentioned that Sub Zero would cover the parts because the cooktop was still under warranty for the parts but labor was not covered. That all they needed to do was order the parts, and Sub Zero would send them to me for the technician to repair. The rep at AHS said she didn't see where any parts... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, If you send your information to us at social@ahslink.com, attention "Consumers Advocate", we will contact you to seek a resolution to the situation. Thanks
I have had this policy for the third year. I called about an undercounter ice maker repair. It took a week for the service repair man to come out. I paid the service fee if $75.00. They had to order a part which would take a week. They then called and told me the ice maker was not covered. Once the part came in, it still took a week to come out and make the repair. Way too long to have to wait. And especially no coverage. Second half: I called to see about obtaining coverage for multiple refrigerators and the ice maker. I was told I must wait until renewal, which was fine. I have since received a call saying my account was being closed. I called and was told that must have been a... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Woody, Thank you for bringing this situation to our attention, we would like to follow up with you regarding this situation. If you send your information to social@ahslink.com, attention "Consumers Advocate" we will be in contact with you. Thanks
fir air cinditioning support this service stinks. The first time I called I could reCh them ti mmake an appointment and service was in 2 days. Air 72 was sent and they replaced a burnt wire in a/c and unit ran. $100.00 charge. as soon as they left an email arrived to notify me freon would be extra cost (ok). Within 3 days the unit broke again. Tried calling for service at 7:00pm sever times, and on hold for 1 hour before giving up. Tried a couple more times before 9:00pm. Never got through. Next morning got through and finally got through after waiting until 9:00 cst. (Meanwhile I tried to call Air 72 direct to seemif they could help. Got a recording. They declined to come - too busy that... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Linda, I am sorry to hear about this situation regarding your services. This is not the experience that we would like for our customers. Please provide us with your property address and phone number by sending it to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you. Thanks
6/02/2017: Notified American Home Warranty, Set up Appointment. 6/7/2017: J&B Retail Construction came to look at fridge, stated they would order parts and charged me a $75.00 service fee. 6/12-6/16: Multiple attempts to reach J&B Retail Construction, unable to reach anyone. 6/19: J&B returns phone call, we agree on the 23rd of June to replace the parts that were ordered on June 7th. The technician that installed parts did not unsure unit was cooling properly. Wrench was left on top of fridge hit a family member on the leg. Failed attempts to reach J&B Retail Construction that the fridge is still not working after tech replaced parts. 6/24: Scheduled an online appointment with... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Mandy, I sincerely apologize for this issue that you have made us aware of. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you and look into this matter. Thanks
Hire more employees!! Being on hold for an hour and fifteen minuets is ridiculous! Then when someone does get on the phone they have in attitude with me! Was told one person services my area for AC. Well that person won't call of come out to my home. The only option they gave me was to pay someone else myself and I may get reimbursed. Why do you think I paid almost 500$ for a home warranty?? So I wouldn't have to pay ridiculous amounts to have thing repaired!
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Krystal, We apologize for the wait time and the issues that you have experienced with your services. If you send your information to social@ahslink.com, we will follow up with you regarding this matter. Thanks
Imposssible to contact company with claim. I've tried 5 times this week and put on hold for excess of 45 min on each occasion. Finally after 50 min wait got a agent who transferred me to another agent then put on hold again still after 2 weeks cannot get a answer from phone contact or ahs web site. Very disappointed ! Not worth the stress! Unsat management.
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Richard, We certainly apologize for the extreme wait time that you have experienced. If you send your information to social@ahslink.com, we will follow up with you. Thanks
I would like to thank all people that left their candid reviews. My wife and I were getting ready to start our service today and thankfully I took the time do some research. I stopped reading reviews after the third page. It would seem that only about 1 review per page was above a 1 Star and they appear to be about the same issues, horrible customer service and inconsistent coverage. I think we will put the $600 a year in a savings account and deal with repairs on our own.
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kevin, Your feedback is valuable to us and we appreciate the time you took to tell us about your decision. We strive to provide an excellent product to our customers. If we can be of service to you or address any concerns that you have. Please send your information to social@ahslink.com, attention "Consumers Advocate". Thanks
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- Limited Time Offer: Save $150
- Covers Some Pre-existing Conditions
- 30-Day Workmanship Guarantee
- Option to Use Own Contractor in Some Cases
