American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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The technician was prompt, courteous, and knowledgeable. Parts needed to be ordered and the tech said they would arrive in 2 days. Two days later the tech called and said the parts had arrived. We set an appointment and again the tech was on time and completed the repair in a timely fashion. Very pleased with the service. Also very pleased with American Home Shield. We have been customers for 17 years and have had no complaints in that entire time.
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the wonderful feedback Clint!
If I could chose no stars I would. Do not get a home warranty with American home shield. Their customer service is horrible. If you have a service request that has not been fixed you will not be able to speak with a live person to get the issue resolved. The hold times are over a hour. The people sent to service my home had less than a year experience.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Tiffany, I am sorry to hear about this issue. We have located your information in our system and will be in contact with you concerning this matter. Thanks
First time reviewing a company but have never encountered a bigger scam than American Home Shield. I had a warranty with them for a year and a half and never used it, renewed it for a second year and shortly after air conditioner stopped working. To make a very long story short, I spent the next month(30+ days) dealing with two of the most unprofessional, rude, incompetent companies(both 1 star yelp review) I have ever dealt with. I sat on hold for over an hour everytime I called AHS and then spoke with a customer service rep who was never helpful and never followed up with me, I spent $75 on a service call, $230 on freon, and then was told if I spent another $1300 on freon the ac "might"... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Paige, I regret the experience that you have had with your services. We would like to contact you to see how we can resolve this matter. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will follow up with you. Thanks
How can this be a TOP 10 company? Because they paid to be in their top 1! Notice the fine print. Pros: a lot of people have signed up with this company. Cons: apparently too many because they cant handle the volume. My AC went out this past Sunday. I put in a service call online before 8AM Monday. Was given a service time of FRIDAY before anyone could be out to fix it. It was 89 degrees in the house that afternoon. Called a local company they were out here Wednesday afternoon. I am now enjoying 72 degrees. Called and cancelled my ahs service call. Wednesday evening my stove and oven stopped working. What the heck, that's my luck, right, hence the reason I have a home warranty. Placed a... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Melissa, I certainly apologize for the issues that you have experienced. We would like to see how we can resolve this issue. If you email your property address and phone number to social@ahslink.com,attention, "Consumers Advocate", we will reach out to you regarding this matter. Thanks
Everything was handled really well. I would have given 5 stars however because our dryer wasn't working, it took the repair company a long time to come and look at the dryer, then it took a long time to order the part needed. Would have liked it to be a quicker turnaround.
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kristine, Thanks for the feedback regarding your services and we apologize for the service delay regarding the dryer.
I called customer service and was on hold for over 30 minutes. I call to pretend as if I'm renewing, they answer in 2 minutes. This happened 3 TIMES IN A ROW. So you let your existing customers wait on hold, but answer promptly for new inquiries? Great way to boost customer retention. I've yet to speak with anyone in customer service - all your sales reps do is pass the buck and say all they can do is escalate me to customer service. One had the nerve to ask me to hold to see if she could do anything for me - what she really did was just transfer me to customer service where I waited on hold for another 20 minutes without a response. My contract has expired since I initiated this... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We sincerely apologize for the wait time that you have experienced, and would like to reach out to you regarding the issues that you have made us aware of. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
Receive horrible customer service My air-conditioning broke down on Wednesday I request service and they could not service my air conditioner till Monday The temperature was 100° out I have to pay out-of-pocket to get a repair on the Saturday $400
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We would like to follow up with you regarding this issue. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you. Thanks
Terrible Service. On hold right now and coming up to 55mins without anyone answering my call.. this was before 7.30 in the morning. Have emailed too still nothing. This is 96 hours after I put in a service request. Do not do business with this company it is a sham.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello James, My apologies for the wait time that you are experiencing. If you email your property address and phone number to social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
Service is good but your service charge is high - $75 seems to be high even though mechanic fix the issue in 5 mins.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the feedback Amol. Thanks
the service was slow and now a few weeks later; its still not working right and when I told ... I was told I'd have to open a new ticket. So the point of AHS is killed because I end up having to pay as much for the service I think as if I just hired someone who'd stand up behind the work better. I appreciate what AHS is trying to do. But it kinda... im probably going to cancel the service now. It does not pay off.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Mark, We would like to reach out to you concerning this situation. If you send your information to social@ahslink.com, we will be in touch with you regarding this issue. Thanks
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
