American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I would like to add that American Home Shield Contacted me about my experience and I not only told the representative about what happened but I filled out a survey and detailed the experience. I was never contacted again. This was months ago. American Home Shield, do not reply to this review or the original one I posted (which I tried to edit but could not so I am posting this one) telling me you do not like unhappy customers and to call you about my experience. To add insult to injury, after I made AHS aware of what had happened they had the nerve to send me a letter saying they would not cover the same problem again unless I had it repaired at my own expense. Problem is... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello M. B. Please email your contact information such as property address and phone number and we will be in touch with you regarding your concerns. Thanks
I wish there was a place for negative stars. American Home Shield is a sham. I called them about a plumbing issue. They sent out East Texas Plumbing (google them...they have horrible reviews). American Home Shield has had several customer complaints about this company and yet it is still the first one they send out. The person that came out was rude and unprofessional and without doing any real work determined that my main sewer line was collapsed and full of roots which is not covered by the warranty. East Texas Plumbing "determined" this using a manual hand operated snake. They didn't have a machine operated snake or camera equipment which is what is needed to accurately determine... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
M.B. , We apologize for the issues that you have experienced and we would like to look into this matter. If you send your information to social@ahslink.com, we will contact you regarding this matter. Thanks
I requested service for my dishwasher. After five separate service calls which included one assessment, two delivery attempts, one failed installment, I plumber, $200 in deductible payments (supposed to $100 per "issue"), over 240 minutes on the phone I have still had someone call and get this situation cleared up. I doubt that I would ever refer this company to anyone.
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Cory, We are sorry to hear about your unpleasant experiences with your services. We would like to follow up with you regarding this matter. If you email your property address and phone number to social@ahslink.com, we will contact you concerning this matter. Thanks
Good customer service. Works well with small claims . Replacing an appliance? Especially an AC /Heater unit? Not worth it . Contractors will cost you more than if you do it on your own. The covered cost is very limited. You end up paying quite a lot in "code updating" ,etc.
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, Thank you for providing feedback about your services. Our goal is to provide an excellent experience for our customers. If we can be of any assistance to you regarding your services, please email your property address and phone number to social@ahslink.com, attention "Consumers Advocate", Thanks
Call wait times are beyond ridiculous. The last 4 or 5 times I've called I had to wait 30-50 minutes to get a live person. If it doesn't change I will be going else where.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Lonnie, My apologies for the extreme wait time. We would like to reach out to you to address your concerns. If you email your property address and phone number that you can be reached to social@ahslink.com, attention "Consumers Advocate", we will follow up with you. Thanks
Having a home shield gives me peace of mind for the mechanicals of my home. Yes I have neede them for electrical issues, my heat pump, range and dishwasher over the years. Often it's hard to know who to call or how much it will cost. I can just make one call and know my problem will be resolved and I will pay a single service fee.
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are so delighted to read the wonderful feedback. Thanks Pat!
I have never called home warranty that I did not wait over 60 minutes to speak to a representative. Whether that be the number to request service or the number to finalize opportunity for repair. We do not feel home warranty covers the issues that have arisen in our home. It was sold as one product and turns out to be something quite different. Upgrades to systems that are not required or demanded by home warranty. This is out of pocket and into thousand's when you look at an HVAC system. When they offer a cash out for you to have a repair done with your own outside service, the cash out doesn't cover even half the expense. This company is a waste of money in our experience and... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are sorry to hear about the wait time and the issues regarding your services. We appreciate your feedback and the opportunity to improve our services. Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will be in touch with you. Thanks
Certainly they paid someone to rank them #1. I cancelled my contract on 8/24/2017 due to water heater incident. They sent a company who has 1 star in yelp and estimated $855 to replace the water heater on top of what insurance covered. Aparently, they needed to break an imaginary brick wall (which by the way does not exist) to access the water heater. I had to settle with cash, which has not arrived yet (7th week running). Every time I call support there is an hour long hold and the rep does not know what is going on. They have to transfer which is another 30-45 min hold. If it was possible to give negative stars, that is what I would give this company. It is frustrating to deal with this... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Pravin, We are sorry to hear about your experience with your services. We appreciate the opportunity to resolve this issue. Please email us at social@ahslink.com, attention "Consumers Advocate", and we will reach out to you to address this issue. Thanks
It was difficult to get a repairman to come out to my house. I was without water for 3 days.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Sherry, We regret the experience that you've had regarding your services. It is our aim to provide excellent service for our customers to our customers and we apologize for the inconvenience. Thanks
Knowledgeable, on-time, upfront & curtious.
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the wonderful feedback Jennifer!
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- Limited Time Offer: Save $150
- Covers some pre-existing conditions
- 30-day workmanship guarantee
- Option to use own contractor in some cases
