American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I have used the web site to request service ,which is great for non emergency jobs. If you need emergency repairs you are out of luck because on the web site there is no way to get immediate help.
Second, when you call the average wait time to speak to customer service is at 40 - 50 minutes. then you have to at times call back and have a correction made top the work order which again you wait 40 or more minutes on line. The special skill people are very good and on time and get the job done. some of the best service I have ever received.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Roger, We apologize for the inconveniences that you have experienced regarding your services and we greatly appreciate the feedback that you have offered. If you need any assistance regarding your services, please send your information to social@ahslink.com, and we will follow up with you. Thanks
Have had AHS since 2009. The monthly fee keeping going up and their service keeps getting worse. I have been waiting over a week now to get my oven and refrigerator repaired. The contractor AHS sent out, Pro Appliance, Largo, FL, has an F rating at BBB. I called AHS to let them know that this kind of service is unacceptable. Trying to get through to someone at AHS is ridiculous. Every time I call AHS it takes at least 45mins on hold to get through to someone. When I finally did get through to a manager to request another contractor other than the F rated Pro Appliance company they use, the AHS manager was rude and uncooperative. Still waiting for Pro Appliance to get the parts to... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Pat, We apologize for the experiences that you have had with your services. We would like to reach out to you concerning this matter. Please provide your property address and phone number to us by emailing social@ahslink.com, attention "Consumers Advocate" and we will be in touch with you. Thanks
I have been waiting for more than a week to come to repair the water heater, and the contractor wants to I pay $165.00 more for supposedly a modification which does not explain what it is. I payed the $75.00 dollars to diagnose that the WH had a hole and need to be replace I can say that by Phone. I will change company.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Daniel, I apologize for the time that is has taken to resolve this matter. Please send your information to us at social@ahslink.com, attention, "Consumers Advocate" and I will be in contact with you. Thanks
I'm looking to change services. 1 hour wait times to speak with someone to report a repair need. Several days, up to a week to get a repairman out. They keep telling us we owe them our monthly payment which they take automatically every month and then they admit we have paid but I've had to wait on the phone for an hour to speak with someone. Repair people have been good once they get here. but I'm tired of this company and their hour long wait times. I will take my three homes somewhere else.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Rich, We would like to apologize for the extreme wait time. Please email your information to social@ahslink.com, attention "Consumers Advocate" and we will reach out to you regarding your concerns. Thanks
This is considered the #1 home warranty company for 2017??? I can't even speak to a real person, everything is now automated. I'm paying nearly $600 annually to American Home Sheild, have a refrigerator problem going on with food spoiling...and noone can bother to speak to me there when needed??? How disgusting and discouraging this is!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, If you email your property address and phone number to social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding your concerns. Thanks
First, you need to hire more people to handle the calls coming in. You make customers wait for over an hour. Secondly, when an appliance needs replacement, you don't receive what is comprable to what the customer has already, you give us the cheapest appliance on the market. That is wrong, and I'm surprised that you're not out of business by now. Shame on you!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Linda, We certainly apologize for the extreme wait time, and we appreciate the time you took to offer feedback regarding your services. Your feedback is valuable and we appreciate the opportunity to improve our customer experience. Thanks
So once again, American Home Shield has crap customer service at work again. I was on hold for about 2hrs the first time trying to get them out for an AC service. There was a $75 credit for services that was supposed to be used for this call. Looks like they "ACCIDENTALLY" forgot to apply it. Now, the only option is to call vs email? Yeah right! Stay on hold another 2 hrs?!?!?!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Michael, I apologize for the wait time that you have experienced. If you email your property address and phone number to social@ahslink.com, attention "Consumers Advocate", we will follow up with you. Thanks
The telephone wait times are unacceptable. 1 hour is way too long. Especially when you are calling back on a tech that didn't know what he was doing.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
My apologies for the wait time Ellis. If need any assistance concerning this matter, please send your information to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you. Thanks
First, I normally have to wait 50 minutes just to talk to someone. Second, they always seem to want to find the cheapest repair (even if it means paying more over the long run). I am a land lord, and using this warranty company takes forever even for a simple fix. So far my experiences with this company have been more bad than good.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jarratt, I apologize for the extreme wait time, If you send your information to social@ahslink.com, we will reach out to you regarding this matter. Thanks
At this point if i could give a zero rating i would. I have done business with ahs for close to 10 years and always had good and prompt service. This time however here is the time line: - called for ac service 2 + weeks ago, did not get scheduled with a provider for 5 days - calling to get an update takes > 1 hour each call, nothing is resolved - after about a week, a representative finally assigned a provider but the provider was from another state and did not answer his business phone when called nor answered his email or voicemail - ahs said if no one answers we could choose our own provider and they'll pay - when theassigned provider finally did answer, he could not come for another 3... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello PJ, We would like to offer our sincere apologies for this situation and would like to reach out to you to see how we can resolve this matter. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
