American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Quality help most of the time that is able to do a professional job.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thank you for sharing your feedback.
Been trying to get an electrical issuse fixed since FEB 2017, here it is AUG 2017. Waited for the Service Company to call me , they never did so called them and guess what, they no longer do business with AHS...So I called AHS and guess what, was told the system was down and need to call back to get someone with a working system because it was just the persons system I was connected to. So I called back and was told over 30 minute wait time. When to website and NO chat and NO email listed to contact...sometimes it is listed and other times it is not...I have emailed them several times past few months. NO response. I have other issuse and usually AHS is very fast in response, this time not... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Fraybert, We would like to offer our assistance regarding this matter. We have located your information in our system and will be in contact with you regarding this matter. Thanks
Update (I have several other post dating back to June 9) - I finally got my ac repaired. YAY. It took me several days and lots of prayer about this update. I genuinely haggled over what rating to give AHS. Although I have improved my rating I had to be honest about my feelings and upgrade them to a average rating. Had I been rating the AHS rep (Mr. Benson) that finally helped me after two years of this battle...it would be an 5 star rating. If it were the company (Family Mechanical) that eventually repaired my ac it would be a 5 star. Both treated me with respect, were very responsive, appeared to be honest and forthright about what was going, and eventually got our air conditioner... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jacqui, Thank you for providing the feedback about your service experience. We appreciate the opportunity to improve our customer experience.
I have had AHS home warranty for 14 years. I am into their insurance for a lot of money or I would have dropped them. They changed their coverage from my initial policy ,yet continue to raise their rates. (as an example , AHS was paying for any freon for my A/C now they only pay the first pound and I have to pay for any additional amount above that first pound). I have called them almost yearly to replace my freon yet none of the technicians they send find and repair the leak. I did find out this year that unless you call for the exact same issue 3 times within a specified timeframe they do not do a thorough/extensive exam to find the leak. AHS television advertising is false,... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Karen, We appreciate the opportunity to address your concerns regarding your services. We are sorry to hear about the issues that you have experienced and if you send your information to social@ahslink.com, we will reach out to you regarding this matter. Thanks
I had AHS for years and used them very sparingly. So recently I scheduled a service all on their website. I had the problem fixed and attempted to cancel the call on the site but they don't have an option for that. So I contacted the contractor and canceled through them. They notified AHS and they still deducted the $75 service fee from my account. I contacted them and they told me they didn't see where they my account had been debited. I told them my account shows they took the money and their website shows they took the money. After about 10 minutes of they lady on the phone trying to play word games with me I canceled the contract. I've had AHS for more than 5 years and they... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Marcus, We are sorry to hear about your recent experience regarding your services and we would like to follow up with you concerning this matter. Please email your information to social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you. Thanks
Horrible company! They sent out a plumber who installed my sink wrong and my toilet was still leaking. Then they wanted to try and tell me that on top of the 75.00 I had to spend on the service fee I owed them 30.00 more because the plumbers fees were over what they pay for. Then they refused to pay to fix our air conditioner. Save yourself time and a headache and cash out your policy now!!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Valerie, We would like to look into this matter. If you email your information to social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you concerning this issue. Thanks
Service was very good.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback.
Contractors are not well qualified. When replacement is needed it took 6 months to get a replacement & then would not repair or replace non working replacement unit. Also sent email that contractor fee had been paid & then 2 months later try to collect fee. Terrible customer service. Do not recommend.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Caral, If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you and look into this matter. Thanks
The person AHS sent to fix my central air did a good job. My only complaint is that they only have one person in my area and it takes days for them to get to you.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Karen, We appreciate you sharing your feedback. We will use it to improve our services. Thanks
Our experience with American Home Shield could not have been worse. I wish we had never signed up. Within 8 months of moving into our new home, we began to notice a small pooling of water in our basement, next to the indoor AC/furnace ductwork. We called American Home Shield to send someone our, per our service agreement. After calling numerous times, and being put on hold numerous times, finally they sent a company. The technician from this company was incredibly rude. I told them that I had done quite a bit of research before calling, and had ensured that it was not a clogged drain or tube from the unit. However, they simply "cleared the tube" then left. After the problem... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Kate, We sincerely apologize for this situation that you have experienced and would like to reach out to you concerning this issue. Please email us your property address and phone number and send it to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you. Thanks
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
