American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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A nightmare for a simple clothes washer repair. First, apparently AHS went from a privately owned company to a public company recently, and as a result, changed a lot of their policies - all for the worse. One of those policies is the homeowner being able to choose the contractor. AHS had previously sent out great appliance repair company (company A). to do timely and efficient work previously. This time they sent out an unknown (company B) appliance repair company, even though I called before I confirmed the appointment and requested company A. But AHS said "no." Well...the so-called company B appliance service technical shows-up 2 days later in his beat up econo-car! The... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Mitch, We are sorry to hear about this unpleasant experience that you have had with your services. We would like to follow up with you concerning this matter. If you send your information to social@ahslink.com, we will be in contact with you. Thanks
It takes 4 days for service. DO NOT RECOMMEND ANYMORE. Used to be a good reliable company but not anymore.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Catalina, If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you regarding your concerns. Thanks
Your service has been prompt and very satisfactory !
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks so much for the great feedback.
I have participated in this program for many years now, and have been very satisfied with all aspects of the service. response times, quality of vendors, customer service all are outstanding. The pricing of the service is the only thing I would point out, as being a tad pricey per month.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate you taking the time to share your service experience with us. Thanks David.
When we moved into our new home we expected we would need to fix a few things since the appliances were nearly 8 years old, but we didn't expect our garbage disposal to go out the 3rd week in our home! But with a quick and easy online request, we had someone out the next day for a replacement! Not only was our technician SUPER nice and polite, but very quick! Thank you for hiring friendly workers and being so fast in our repair!! 😁🙏🏽
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Wonderful!. Thank you, Stefani. We greatly appreciate the feedback.
I really enjoy my American Homeshield, but it seems when you use it. The cost goes up even if you use it only 4 time out of the 6 years you had it. I don't like the issue of you exchanging a a product and the new product you replace it with end up cost more money. For example, you replace my dishwasher and every time we have a storm it has to be reset by a professional which cost me a deductible with my old dishwasher never had these problems.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Sherrie, We thank you for providing feedback about your service experience, and we appreciate the opportunity to improve our customer experience. Thanks
I have just purchased a new home and, along with it, a warranty through American Home Shield. I've been on the telephone for HOURS waiting to speak with a live person as water has dripped through the ceiling of my hallway in several places, ruining the paint and drywall, and potentially carrying mold and bacteria. The service request I completed online resulted in a contractor determining that they could not repair the problem immediately as AHS requires a contractor to submit a bid, which must be APPROVED, prior to the completion of any work on the home. Therefore, it would take at least an additional day or two of water leaking into my hallway in order to use our policy as AHS gathered... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Emily, Please email your property address and phone number to social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you concerning this matter. Thanks
This is my 2nd home warranty company. I had them for a year and only had to file two claims. 1st was due to a pipe that was leaking in my walls. Noticed it on a Saturday and I called it in and tried to get emergency work order but to no avail. Wasn't able to get a contractor out until that Tuesday to stop the leak. So the fact that I couldn't get service over the weekend was somewhat alarming however I ran into similar issues with my previous warranty company so I chalked it as a loss. Contractor they sent did provide good service and stopped the leak. Had to cut into my drywall, so AHS sent out a different contractor a few days later to repair the drywall at no additional service charge... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Greg, We are sorry to hear about the issues that you have experienced with your services. We would like to reach out to you concerning this issue. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will follow up with you regarding this matter. Thanks
We needed to have a new AC Unit installed. It took a little back and forth to get the job to a contractor, but it was in the middle of the summer and I understand all AC people are busy then. Our unit was original to the house (35+ years) and initially the contractor came and recharged the unit (so we would at least have some improvement) and then let us know it needed replacing. He got in touch with AHS and arranged everything - from permits to arranging the crane to get it up to the roof and the company to come out and do the duct testing when it was done. Our warranty covered a good portion (about 2/3) of the total cost. Contractor was excellent.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Dannette, We appreciate the wonderful feedback.
I have been without A/C (which is covered by my plan) for seven days now in 93 degree heat each day. The hold time is more than one-hour to talk to someone to find out they closed/completed my order when in fact I paid by service call fee and they never did the work. When I explained to the woman on the phone I work out of my office (I own a social media marketing agency) she said, "Oh, I understand, I do a little bit of that on the side." Are you kidding - this is my full-time job to pay my bills? Then when she told me she had no order to look, she then told me, "Have a wonderful day." Are you also kidding - I still have no A/C, paid for a service call, and she couldn't have cared less... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sheryl , I sincerely apologize to you for this situation and will be in contact with you concerning this issue. We will look into this matter and follow up with you. Thanks
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
