American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Have never had a bad experience with American home shield. The cost is fair, service is reliable and follow up is great too.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Wonderful feedback Betsy. Thanks
Phones calls at AHS are answered in a good timely matter however having to wait in 118 degree weather for an air-conditioner to be replaced because the technicians are waiting on approvals is not specially, an emergency work order doesn't guarantee it will be fixed in 24hrs that's for sure.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We sincerely apologize for the delay in you receiving prompt service. We value your feedback and we strive to provide excellent service for our customers. If you need assistance regarding this matter, please send your information to social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you. Thanks
This company is horrible! Everytime I call it's a 1 hour or longer hold time. My a.c. broke on 7/31. I had an appt 8/3 (the soonest they could come out) and I live in florida !! It was a light drizzle rain and the tech would not even get out of his van .said it was raining to hard!! Rescheduled for 8/6!! Was NOT suppose to send the same tech out (and I was assured this would NOT happen) but who do you think they sent? Yep the very same tech. Not only did I have to let him in I had to put up with his excuses. I am DONE WITH THIS COMPANY!! They only want your money.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Kathy, We apologize for this issue. We would like to look into this matter. Please send your contact information to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you regarding this situation.
The only problem I have is the one hour wait time for someone to answer the phone.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Marsha, We are terribly sorry about the extreme wait time. We thank you for the feedback that you have offered and will work to improve in this area.
Called about my AC and they put me in touch with a company quick. A week later I was still having problems. So they sent them back out for mo extra charge and the same technician. Great service!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback John.
I am confused how AHS can be rated #1. This is definitely not accurate. I have had them for five going on six years.My experience with AHS is to NOT waste your money. The companies they refer are hardly ever reliable or professional. For your troubles they will NOT refund you.If you have a bad experience you just have a bad experience.Most things are NEVER covered you still come out of your pocket $500-900 for major repairs. Calling customer service is a joke you stay on hold 15-30 mins at a time for them to NEVER have any information on pending repairs or recall repairs that were done incorrectly the first time.My advice is to save your money.DO NOT I repeat DO NOT buy a home warranty... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, All feedback is important to us and we appreciate the time that you have taken to share your experiences with us. It is our goal to provide the best customer service experience for our customer and we sincerely regret the experience that you have made us aware of. We would like to reach out to you concerning this matter. Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you. Thanks
Wait time via telephone is unacceptable and deminishes the reputation.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Sorry for the wait time. If you are still in need of assistance, please email your property address and phone number to social@ahslink.com, attention "consumers advocate" and we will assign a representative to follow up with you. Thanks
Very Very Pleased with Lasseigne's Heating and A/C Company! Jason came out several times and is extremely professional, efficient, and honest. I will recommend him and his company to anyone needing AC work.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Teri, We are happy to hear that you are pleased with your services. Thanks for the great feedback.
I have had home shield for a few years. My house has need work on the air conditioner, water heater and refrigerator. I have friends who have been working for weeks to get their claim address from another home warranty company. AHS has addressed my claims immediately, having someone on site in days. All the repairs have been completed quickly and fully to my satisfaction including replacing my refrigerator. I have never had one issue in dealing with AHS.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Ron, We are delighted to hear that you are satisfied with your services and we appreciate your feedback!
I had to go 1 week and 2 days without air conditioning. The 1st time it was 122 degrees outside. The second time it was 99 degrees inside and my water frogs died. It took 1 company coming 3 times, another company did not call or come at all and I had to wait for a no response in the sweltering heat before American Home Shield would dispatch a new company, and then another company came once thought they fixed it but did not. Then I had to wait to find out that company could not come again the second time their truck broke down. The warranty company did not think it was an emergency and made me wait till the next day for the 4th company to come out that fixed it. I got charged $75 for each... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Julie, I regret this situation regarding your services. If can provide your property address and phone number to social@ahslink.com, attention "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
