American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I have 3 policies with AHS and I am going to cancel them all. To call in on the Customer Service line is a joke. You will be on hold for a minimum of 45 minutes, and that is a good day if they don't hang up on you and then you have to do it all over again. Sorry, I can't use the website because my phone and tablet are old and I can't download the newest version of Chrome. Excuse me for being poor. However, I now think it would be worth it to buy a new computer just so that I don't have to talk to AHS. They are completely inept and cannot do anything except put in a service order for you. They keep fixing broken parts and will NEVER replace anything. Something basically... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kerith, We offer our apologies for the wait time and the issues that you have experienced regarding your services. If you email your property address and phone number to social@ahslink.com, attention "Consumers Advocate" , we will be in contact with you regarding your concerns. Thanks
Good and prompt service.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Delighted to hear the great feedback Hiep!
Unless this warranty comes with the purchase of your home, paid by the seller, do not even waste your time and money. We have been working with our warranty since April of this year (4 months now and the entire Texas summer) to have our AC fixed. They keep sending the same vendor for has yet to fix our faulty AC. We have had to pay the $75 service twice because this request has been going to long. The vendor has drug it out 4 months to now conveniently 1 month before our warranty expires. Now, our compressor has gone out (something the vendor repeatedly said "might be the problem" but never fixed. They cannot get out to fix it for 7-10 days but conveniently, if we purchase a new unit... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Dixie, We would like to look into this situation. If you send your information to us at social@ahslink.com, attention "Consumers Advocate", we will certainly look into your situation and follow up with you. Thanks
30 days my fridge was down all what it needed was freon. Each time we call to follow up 1 hour waiting time, and rep appears that is not properly informed , trained ... The companies they sent to do repair are in there to upsell in an obnoxious super greedy. For example 1st guy wrote a report that we could not see. It was a secret but eluded that is going to he super expensive. Second company send a tech his diagnosis were you need freon but my boss will decide. Then the boss decided that we need few thousands to fix the fridge!! Of course a new builtin fridge would cost over $10k. The 3rd compay 2 trips in spam of 10 days added freon and fridge worked like a champ. It was a nightmare
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, Please provide your contract number or property address and phone number to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you. Thanks
Had to pay multiple times to get a different person to fix our refrigerator because the first person (who I asked them not to send to us before they assigned him) harassed my wife and didn't fix the problem. We also had to pay twice for a leak because there were two leaks, and when one of them was at the base of the faucet, they told us that it would not be covered because it was too expensive. A complete waste of money and time. If you need a home warranty, just rely on yourself, you will save your monthly premiums and you will have to do that anyway if you get AHS.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Daniel, Please email your information to social@ahslink.com, attention "Consumers Advocate" and we will be in touch with you regarding this situation. Thanks
The company you sent to our home were without qustion the worse.
After 3 attempts to fix our water heater thet declared themselves
done
We woke up later that night with a strong odor of gas in the house and the company has no after hour contact number.
When they still did not return my repeated calls the next day by 11am, I finally got through
Terrible reprehensible customer service. They should be out of business.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I am sorry to hear about this matter and would like to reach out to you regarding this matter. If you email your information to social@ahslink.com, attention, "Consumers Advocate". I will be in contact with you. Thank
every thing I had go wrong in my first if being a home owner wasn't covered buy the home warranty.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Rosie, I am sorry to hear about your experience with your services. Thank you for providing the feedback and we appreciate the opportunity to improve our products and services.
Am Home Shield has a good site to navigate but lacks ability to put details in for service requests.
Also last provider has yet to fix a ice maker or communicate to when it will be fix and am going on 14 days without follow up.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Phil, We apologize for the inconvenience regarding the ice maker. If you email your contract number or property address and phone number to social@ahslink.com, we will follow up with you. Thanks
The contractors will ALWAYS charge you for stuff you don't need and that runs your out of pocket expense way up every time. You can not get through to speak with someone about a claim without waiting on hold a minimum of 30 minutes most times you're on hold close to an hour. I know that sounds like an exaggeration, but I swear it's not. AHS is a SCAM. STAY AWAY PLEASE.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Tim, I am sorry to hear about your unpleasant experience with your services and would like to reach out to you to see how we can make things right. If you send us your contact information to social@ahslink.com, attention "Consumers Advocate", we will certainly follow up with you. Thanks
What a rip off. I have called this company a total of 4 times for an air condition problem. The problem has never been fixed. We are renting the property and our renters are fed up, as they should be. Each time we call you, it takes 24-hours to be contacted and another 48 hours to be serviced. We have 2 contracts with you and they are about to be pulled. You should be ashamed to call yourselves a company who serves their customers.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kelli, I am sorry to hear about this issue concerning the air conditioner. I will look into this matter and follow up with you. Thanks
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
