American Home Shield Home Warranty Review
2,829 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals. The company offers service contracts that cover the repair or replacement of major components of home systems and appliances.
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2829 Customer Comments & Reviews
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My AC went out over the weekend. Waited on hold for 30 minutes. Was told in order to expedite my service request they needed to know what the "real feel" temperature was forecasted for the next few days (luckily I know how to find that but my mother wouldn't know) . Then rep says someone will be contacting us maybe Monday or Tuesday. Meanwhile, it's 91 degrees my home and the next few days are supposed to be "real feel" 105+. Since AHS no longer offers preventative maintenence plans (and ended the one I had with them with no notice whatsoever and then tried to charge me for it), I called Central Carolina (highly recommend) who I have an agreement with and they came out same day and... Read More
I requested service through American Home Shield online. I was notified by email, who the service company would be and that they would call me to set an appointment. A.R.M. Plumbing called me promptly and made an appointment to come to my house when it was convenient for me. A.R.M. came out and fixed the problem quickly. I have had no problems since. I would recommend American Home Shield to anyone who owns and maintains a home. I have peace of mind knowing that a serviceman is just a call away, and it won't cost me an ARM and a leg. lol
Time window is a little broad. However, service provider gave me a call to give me a 30 minute notice of his arrival. Was greeted by both technicians and they were very nice. Did not take them long to figure out the problem. They got my AC working again :).
I do not understand how American Home Shield can deny a claim because of their internal rules. We choose American Home Shield based upon their 4 star rating. I left my job of 25 years because of health issues. I have had 5 surgeries in the past 6 months. In 2015 when my job ended we knew we were on a fixed income. My husband has COPD and emphziema We had a AHS home warranty in place and decided to keep it as we knew with my health we were not going to have any extra money if we needed a repair. My hospital bill from May 2016 was $344.000.00. We are both in our 60’s On May 23, 2016 we called in 2 claims. 1. A water leak (I will get to that one) The 2nd, my husband in the spring... Read More
As a former 11 year customer, I speak from experience. AVOID
Their website and costumer service is a joke: I called to file a complaint and they said they give me p.o. box to send it to, also you can't cancel online. The contractors they send give you minimum effort or just waste your time and money: I have wasted two months waiting for my dryer contract to figure out and fix my dryer.
AHS used to have good customer service when I first signed with them 13 years ago, however, they have recently declined DRAMATICALLY in this space. My most recent experience involved them sending out AAA U Pay Less who was a mom and pop shop swamped and couldn't come out to home for 3 days. When they finally did arrive the "tech" took one look at the wash machine and said he couldn't fix it. It took him 4 days to write the report to AHS who would do nothing until they received his report. Then they got Sears involved. I had to wait three more days until Sears could arrive to diagnose it. They didn't have the part and had to order (another week). The Sears tech told me to call AHS once the... Read More
We have been associated with AHS for the past eight years. Four of those years we rented the house and felt that AHS provided us with a program to protect our home. Every time that we called AHS we received prompt efficient service that was of a high quality. Our recommendation is that all home owners should have the services of AHS!
One of those companies that are quick answering the phone whenever it is for charging you money, but painstakingly slow and unefficient when it comes to cancelling the contract with them and requesting them to stop billing you. They don't use email confirmations and everything has to be done over the phone with excruciatingly long waiting times; it's the year 2016 for crying out loud!! In short: yet another large corporation that uses its size to take advantage of its customers. So sad. My advice: stay way from them.
My last American Home Shield visit was just like the previous visits. Timely, professional and delightful. The service personnel that have come to my home always show proof of their visit before entering my home. American Home Shield is awesome.