American Home Shield Home Warranty Review


Rating: 9.7 / 10 (Excellent)
2,829 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals. The company offers service contracts that cover the repair or replacement of major components of home systems and appliances.

How is American Home Shield rated?

Breakdown

10/10
Coverage
10/10
Reputation
10/10
Contract & Price
9/10
Claims & Service

Overall Rating: 9.7 / 10 (Excellent)

American Home Shield's coverage is the most comprehensive and consumer-friendly in the industry. The company covers considerably more appliances and systems than its competitors, and has fewer coverage limitations. Its flexible price structure allows consumers to select their own trade service call fee and thereby affect their annual plan cost. The company's size and longevity suggest that it is very popular with consumers.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Build Your Own
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$3,000
Typical Systems Benefit Limit
$1,500

Coverage - 10 / 10

American Home Shield provides outstanding coverage. Almost uniquely, it warrants appliances and systems even if they have been improperly installed or previously repaired. American Home Shield covers 21 Systems and appliances, far more than most of their competitors, and fully covers 11 of those items. The rest generally have a $3,000 maximum. Unlike many of its competitors, AHS covers washers, dryers and refrigerators as part of its basic plan. There is no limit on the number of AHS claims that customer can file over the year’s contract, either.

What does American Home Shield cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Instant Hot/Cold Water Dispensers
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Built-in Food Processors

Exclusions

For a full list of American Home Shield exclusions, check out this page.

Specialty Items

  • Guest Unit
  • Pool/Spa
  • Well Pump
  • Septic

Contract & Price

Contract Details

Annual Premium
Starting at $299
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 10 / 10

American Home Shield has a flexible pricing policy and offers four different coverage plans and three trade service call fee levels: $75, $100 and $125. this allows consumers to have input into the annual price of home warranty coverage, based on their budgetary needs. The minimum annual premium is only $299, far lower than most of their competitors.

Sample Contract

American Home Shield provides a sample contract for potential customers on its website: American Home Shield Sample Contract

Cancellation Policy

Customer can cancel anytime with refund possible.

Claims & Service

Claims

Service Fee
$75, $100 and $125
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
13,000+ contractors
Number of Technicians
45,000 technicians
Service Recall Period
60 days

Claims & Service - 9 / 10

American Home Shield takes claims 24/7/365. 98% of claims are dispatched to local repair professionals within 24 hours or less. The company has a large network of service professionals and offers a 60 day workmanship on their services.

American Home Shield Reputation

Company Details

Year Founded
1971
NHSCA Membership
Number of Customers
1.6 million
Number of Employees
1,700
TrustPilot Rating
3.7 out of 10
BBB Rating
B
BBB Rating
20
BBB Neutral Reviews
12
BBB Negative Reviews
642
Date Collected
2017-07-15

Reputation - 9.8 / 10

American Home Shield has been in business since 1971, making it the oldest player in the home warranty industry. In 1989, the company was acquired by ServiceMaster, an established firm that also owns Terminix and Merry Maids. American Home Shield is accredited by the BBB and has a B rating. It has over 1.6 million customers. As with nearly every other home warranty company of any size, negative reviews far outnumber positive ones. In 2011, the company agreed to settle a class-action consumer lawsuit by setting up a special office to review claims that were allegedly wrongfully denied. The company appears to have moved past these legal problems now.

Contact & Additional Information

Homepage URL
Company Phone
(888) 429-8247
Headquarters Address
150 Peabody Place, Memphis, TN, 38103
Mailing Address
P.O. Box 849, Carroll, IA, 51401
Year Founded
1971

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2829 Customer Comments & Reviews

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M
Marie H
Greensboro, North Carolina
7/17/2016
My AC went out over the weekend. Waited on hold for 30 minutes. Was told in order to expedite my service request they needed to know what the "real feel" temperature was forecasted for the next few days (luckily I know how to find that but my mother wouldn't know) . Then rep says someone will be contacting us maybe Monday or Tuesday. Meanwhile, it's 91 degrees my home and the next few days are supposed to be "real feel" 105+. Since AHS no longer offers preventative maintenence plans (and ended the one I had with them with no notice whatsoever and then tried to charge me for it), I called Central Carolina (highly recommend) who I have an agreement with and they came out same day and... Read More


Wendy L
East Hartford, Connecticut
7/16/2016
I requested service through American Home Shield online. I was notified by email, who the service company would be and that they would call me to set an appointment. A.R.M. Plumbing called me promptly and made an appointment to come to my house when it was convenient for me. A.R.M. came out and fixed the problem quickly. I have had no problems since. I would recommend American Home Shield to anyone who owns and maintains a home. I have peace of mind knowing that a serviceman is just a call away, and it won't cost me an ARM and a leg. lol


Stephan G
Tampa, Florida
7/16/2016
Time window is a little broad. However, service provider gave me a call to give me a 30 minute notice of his arrival. Was greeted by both technicians and they were very nice. Did not take them long to figure out the problem. They got my AC working again :).


Catherine W
San Antonio, Texas
7/15/2016
I do not understand how American Home Shield can deny a claim because of their internal rules. We choose American Home Shield based upon their 4 star rating. I left my job of 25 years because of health issues. I have had 5 surgeries in the past 6 months. In 2015 when my job ended we knew we were on a fixed income. My husband has COPD and emphziema We had a AHS home warranty in place and decided to keep it as we knew with my health we were not going to have any extra money if we needed a repair. My hospital bill from May 2016 was $344.000.00. We are both in our 60’s On May 23, 2016 we called in 2 claims. 1. A water leak (I will get to that one) The 2nd, my husband in the spring... Read More


R
Roland
Byhalia, Mississippi
7/15/2016
As a former 11 year customer, I speak from experience. AVOID


Jonathan E
Tucson, Arizona
7/14/2016
Their website and costumer service is a joke: I called to file a complaint and they said they give me p.o. box to send it to, also you can't cancel online. The contractors they send give you minimum effort or just waste your time and money: I have wasted two months waiting for my dryer contract to figure out and fix my dryer.


D
Dawn R
Charlotte, North Carolina
7/14/2016
AHS used to have good customer service when I first signed with them 13 years ago, however, they have recently declined DRAMATICALLY in this space. My most recent experience involved them sending out AAA U Pay Less who was a mom and pop shop swamped and couldn't come out to home for 3 days. When they finally did arrive the "tech" took one look at the wash machine and said he couldn't fix it. It took him 4 days to write the report to AHS who would do nothing until they received his report. Then they got Sears involved. I had to wait three more days until Sears could arrive to diagnose it. They didn't have the part and had to order (another week). The Sears tech told me to call AHS once the... Read More


Max T
Chicago, Illinois
7/13/2016
We have been associated with AHS for the past eight years. Four of those years we rented the house and felt that AHS provided us with a program to protect our home. Every time that we called AHS we received prompt efficient service that was of a high quality. Our recommendation is that all home owners should have the services of AHS!


C
Cesar V
Richmond, Virginia
7/13/2016
One of those companies that are quick answering the phone whenever it is for charging you money, but painstakingly slow and unefficient when it comes to cancelling the contract with them and requesting them to stop billing you. They don't use email confirmations and everything has to be done over the phone with excruciatingly long waiting times; it's the year 2016 for crying out loud!! In short: yet another large corporation that uses its size to take advantage of its customers. So sad. My advice: stay way from them.


Norlene W
Chula Vista, California
7/12/2016
My last American Home Shield visit was just like the previous visits. Timely, professional and delightful. The service personnel that have come to my home always show proof of their visit before entering my home. American Home Shield is awesome.



Top Rated
Our Partner
9.7 / 10
  • Far and away the trusted industry leader
  • They have paid out over $1.8 billion in claims in the past 5 years
  • Nationwide network of more than 13,000 contractors
  • More than 1.7 million customers
  • Best reputation in home warranty industry