American Home Shield Home Warranty Review

Rating: 9.7 / 10 (Excellent)
2,725 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals. The company offers service contracts that cover the repair or replacement of major components of home systems and appliances.

How is American Home Shield rated?


Contract & Price
Claims & Service

Overall Rating: 9.7 / 10 (Excellent)

American Home Shield's coverage is the most comprehensive and consumer-friendly in the industry. The company covers considerably more appliances and systems than its competitors, and has fewer coverage limitations. Its flexible price structure allows consumers to select their own trade service call fee and thereby affect their annual plan cost. The company's size and longevity suggest that it is very popular with consumers.


Key Facts

Plan Types
Combo Plan
Build Your Own
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
Typical Systems Benefit Limit

Coverage - 10 / 10

American Home Shield provides outstanding coverage. Almost uniquely, it warrants appliances and systems even if they have been improperly installed or previously repaired. American Home Shield covers 21 Systems and appliances, far more than most of their competitors, and fully covers 11 of those items. The rest generally have a $3,000 maximum. Unlike many of its competitors, AHS covers washers, dryers and refrigerators as part of its basic plan. There is no limit on the number of AHS claims that customer can file over the year’s contract, either.

What does American Home Shield cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Instant Hot/Cold Water Dispensers
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Built-in Food Processors


For a full list of American Home Shield exclusions, check out this page.

Specialty Items

  • Guest Unit
  • Pool/Spa
  • Well Pump
  • Septic

Contract & Price

Contract Details

Annual Premium
Starting at $249
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
Online Quote/Application

Contract & Price - 10 / 10

American Home Shield has a flexible pricing policy and offers four different coverage plans and three trade service call fee levels: $75, $100 and $125. this allows consumers to have input into the annual price of home warranty coverage, based on their budgetary needs. The minimum annual premium is only $249, far lower than most of their competitors.

Sample Contract

American Home Shield provides a sample contract for potential customers on its website: American Home Shield Sample Contract

Cancellation Policy

Customer can cancel anytime with refund possible.

Claims & Service


Service Fee
$75, $100 and $125
Maintenance Records Required for Service?
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
13,000+ contractors
Number of Technicians
45,000 technicians
Service Recall Period
60 days

Claims & Service - 9 / 10

American Home Shield takes claims 24/7/365. 98% of claims are dispatched to local repair professionals within 24 hours or less. The company has a large network of service professionals and offers a 60 day workmanship on their services.

American Home Shield Reputation

Company Details

Year Founded
NHSCA Membership
Number of Customers
1.6 million
Number of Employees
TrustPilot Rating
3.7 out of 10
BBB Rating
BBB Rating
BBB Neutral Reviews
BBB Negative Reviews
Date Collected

Reputation - 9.8 / 10

American Home Shield has been in business since 1971, making it the oldest player in the home warranty industry. In 1989, the company was acquired by ServiceMaster, an established firm that also owns Terminix and Merry Maids. American Home Shield is accredited by the BBB and has a B rating. It has over 1.6 million customers. As with nearly every other home warranty company of any size, negative reviews far outnumber positive ones. In 2011, the company agreed to settle a class-action consumer lawsuit by setting up a special office to review claims that were allegedly wrongfully denied. The company appears to have moved past these legal problems now.

Contact & Additional Information

Homepage URL
Company Phone
(888) 429-8247
Headquarters Address
889 Ridge Lake Blvd., Memphis, TN, 38120
Mailing Address
P.O. Box 849, Carroll, IA, 51401
Year Founded

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2725 Customer Comments & Reviews

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Phillip M
Broken Arrow, Oklahoma
Not very happy with this company. Hot water heater sprung a leak, which is an emergency in my book. I didn't expect same-day service, even with the morning phone call, but one shouldn't have to wait until Monday on a Thursday AM incident. There are plumbers who work Saturdays, or other plumbers who might be available on the next day (Friday). Tulsa is a big city; this should not have been a problem. Sure, "it's in the contract," as the surly woman told me on the phone. But her supervisor could have allowed a transfer to another plumber, but didn't. Other companies will "work with you," as they say, and not use the letter of the agreement against the spirit of the contract. But... Read More

Nancy D
Mechanicsville, Virginia
This complaint is being filed against American Home Shield of Virginia, Inc. (“AHS”) regarding a breach of contract related to a home warranty policy. I purchased a home warranty contract known as the “3x3 Combo” plan which became effective on March 23, 2016. Under the 3x3 Combo plan, both residential home systems and appliances are included as covered under the policy as of the effective date. The appliances covered include garbage disposals under the policy. Under Section A.2 of my policy, it states the following: “Coverage under this contract includes normal wear and tear malfunctions during the contract term (as defined in Section B). Coverage under this contract also... Read More

Todd F
Indianapolis, Indiana
BE AWARE!!!!! AHS customer service in my estimation is a 1 out of 10. Horrible with little empathy despite the fact that two of their agents have told me that they are sorry that I have been given the run-a-round. They don't do not have a suporvisor that will take your call or an number if the incident merits such actions. I called over 10 days ago as my washer stop working and have yet to be contacted by a service agent to set up a service call. I have requested on 3 separate occasion to speak with a suporivsor or at least a call from one and have yet to speak to anyone. As I mentitled, BE AWARE as they are glad to take my money every month over the past 36 months but they are slow... Read More

Merle S
Miamisburg, Ohio
I have tried AHS on a couple of different occasions, and have / had coverage on three different homes. I am sure that AHS is like the rest of the companies, but my experience is with AHS. I have placed calls for A/C, Heating, plumbing and appliance issues, and in most every case, the contractors used have been substandard in the delivery of their service. It is usually several days before the contractor can be at your home, and the standard operating principle that seems to be employed, is to get your service fee, and then to look for any way possible to not cover the repair. Should that fail, the company dispatched rarely has parts, and must order them. Thus, if you have a water... Read More

Austin, Texas
we have been loyal clients of AHS for the past 15+ years. However, we noticed in the last 3 years that the service has been sliding drastically and the fees were going up. AHS has no customer loyalty nor do they care about service. It seems the bigger the company becomes the worse they treat their long term loyal customers. I shopped for new service company and reviewed 4 top Home Warranty Companies. We are giving Choice Home Warranty a try and will be back on this site in 12 months to tell you ....."the rest of the story".

Fitchburg, Massachusetts
The latest contractor for doorbell. Contractor arrived on a timely manner and repairs the doorbell nicely. The contractor was very friendly and courteous. An appearance is not an issue other than wear service uniform appear to be cleanliness.

Nancy G
Greendale, Wisconsin
I have had this home insurance for 1yr now. I got it when we bought our house!! I have had to use it twice now, once for pluming and second for washer. They have been great. Easy to make a claim and the contractors called to schedule appt right away the next day!! And I have never paid more than my $75 deductible. I recommend this warranty to everyone. And every rep has been friendly. AHS ROCKS 💖

Ersie R
Kingston, Tennessee
Our hot water heater leaked and the contractor responded quickly and repaired the problem. He also recommended the Dry Wall Service that we would need to dry the walls surrounding the water heater. We were pleased with the time it took to restore everything to normal. The contractors were very polite, efficient and punctual. They did a marvelous job of cleaning up when they were finished.

Nahun H
Eatontown, New Jersey
It was 20degres,was very cold my heather fan went out,I call Home shield,in 20min.i receive a call from a vendor in less of 2 Hrs.a Tech show up,he adjust the Fan to work until he pick up the new part,he return the next day first thing in the morning,and install the New a Fan,the Tech was very resourful,he was well,presented,left the area very clean on both times he work on my Unit.imwas very please,with the customer service,they understud my problem and act very fast,looking for a Contractor that was available .

Amy W
Tualatin, Oregon
When we bought our new home we were delighted to learn that it came with a home warranty on all major appliances. Wow, were we naive. Shortly after moving in our refrigerator died. We quickly called American Home Shield (AHS) to see what could be done. They informed us that they would send a tech out to see if it could be repaired. The tech came out and told us the fridge needed a new compressor and dryer. He stated that he would forward his findings to AHS. Within 24-48 hours someone from AHS called us and told us that the tech stated that due to 3rd party tampering the fridge could not be covered under the warranty, no repairs would be done, goodbye. I called the contracted... Read More

Top Rated
Our Partner
9.7 / 10
  • Far and away the trusted industry leader
  • They have paid out over $1.8 billion in claims in the past 5 years
  • Nationwide network of more than 13,000 contractors
  • More than 1.6 million customers
  • Best reputation in home warranty industry