American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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AMS uses Freedom Heating & Cooling for their HVAC repairs. AMS should check this company before using them as there are many complaints against this company. I was out $75.00 for absolutely no service. AMS would not allow themselves to be responsible. Only the consumer is responsible for AMS errors/mistakes.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Etta, We would like to look into this situation that you have made us aware of. If you provide your contract number or property address and phone number to social@ahslink.com, attention "Consumers Advocate", we will follow up with you. Thanks
My contract number is #212324322 I consider myself a very fair person. Or maybe I have high expectations but my experience is always the following. 1. Hold times to talk to a representative are always near or more than 30 minutes. 2. They rely on local contracts. I have yet to have a service be fixed in less than 3 visits. Anything breaks needs parts and they need to first look, then buy parts with approval of AHS and then ordered, then they come back at least once, sometimes several times. 3. Speed because of this process is not fast. You will be without that product for at least 10 days. 4. At 400/year, its better to just put that into a fund and save. You would have 4K... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Brian, I am sorry to hear about this situation. Thanks for providing your contract number and we will look into this matter and follow up with you. Thanks
Two months ago I received a prompt and efficient service call regarding my malfunctioning didhwasher .The problem was in the computer panel which required the ordeing of a new panel. The wait was at least a week,but I received a call from the technican informing me of the shipment progress. He was back with the part at the appointed time and the repair was done quickly!. I appreciate the politeness and promptness of the techinican. The fact that only one serviice call payment was required is also appreciated! This was my second time to receive excellent service from Home Shield, the first being an air conditioning problem that required a complete new system in my former... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Dorthy, I appreciate the time that you took to tell us about this experience with your services.
My washer stopped working one day. I called in for service and the tech was schedule to come in 24 hours. He came in on time and repaired the problem.
Everything happened just as American Home Shield advertised.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Robert, We are pleased to hear that you are satisfied with your services. Thanks for the feedback!
For the most part, AHS is quick to respond to claims and service callls are handled in a timely manner. However, if an issue isn't resolved with a visit, then I have to call AHS back in order for a service person to return to fix the issue. The membership costs have risen about 20-25% in five years.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kathy, All feedback is important to us and we appreciate the time you took to tell us about your experience.
Long wait times- up to 2 hours.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We apologize for the long wait times Carla. If you have an issue that we can assist with please email your contact information to social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you. Thanks
Speedy. Professional. Friendly. Informative. Helpful.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many thanks for the feedback LaVonne!
On July 1st, I called in that my A/C was broken. I did not get get any response. On July 5, I had to call the assigned company to get any appointment. On July 7 at 4:30 pm a tech came by to diagnose the issue. It took several phone calls to American Home SHield and Total AIr Care to get this fixed. At least 3 different times, I requested phone calls from supervisors of both companies to help me. Not one call back. Finally, on July 21, 20 days after I called to report he issue, It was fixed. I live in Florida. The average outdoor temperature was 95 degrees and the interior temperature was 87 degrees. Needless to say this was an extremely uncomfortable and frustrating situation. All this... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello John, We apologize for the service experience that you have made us aware of. We would like to contact you regarding this matter. If you email your contract number or property address and phone number to social@ahslink.com, we will follow up with you. Thanks
Repairman had to order the part which took a week . Came back repaired my fridge all seems to be working fine. Wish I would have told him about waterline at the same time.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the feedback Antoinette. If you still need assistance regarding this matter, please let us know by emailing your property address and phone number to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you.
I call you on 08/08/17 and I was placed on hold for 40 minutes. I decided to hung up and call later. I called aging and I was placed on hold for another 30 minutes. I just want to ask about my home warranty cover because the explanation on the web PDF is not clear to me. I decided to contact a business directly to repair my garage door. I am very disappointed. More than an hour on the phone and nobody was able to answer.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Maria, If you email your contract number or property address and phone number to social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
