American Home Shield Review
ConsumersAdvocate.org
4,124 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4124 Customer Comments & Reviews
Loading Reviews ...
I am not going to bore anyone with any fluff Im just going to give you the facts!! 1) My garbage disposal went out and I called AHS to come and fix, I paid my $75.00 fee and the guy came out....but when he got there he said he needed to replace a pipe by law on the garbage disposal and that he would have to charge me $65.00 to do so. At that price ($135.00) I could have bought the disposal myself and changed it. So the AHS warranty was no help there, nor did anyone tell me when i scheduled the repair that it would cost me an extra $65.00!!!! 2) My refrigerator goes out and is not cooling, Keep in mind that I live in Florida with my wife and 3 kids now. I called AHS and they told... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Allison, I am sorry to hear about this issue that you are experiencing regarding your services. If you email your property address and phone number to social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding this matter. Thanks.
We have had AHS for our rental property for several years. Recently we made the decision to add our home for the services. I would not recommend this program to anyone. The wait time is horrific. I would have never imagine having to sit on a phone for up to 30 minutes to speak to a representative (not once, twice, but more than 3 times), I actually warmed my lunch to return to still being on hold.. Due to a very poor referral, I was inquiring about other options for our situation and basically was told there were none. Well, I expressed and made it clear that I would be cancelling both policies. We have truly been hoodwinked and I thank God for other competitors out there. Gracious knows,... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Teresa, I sincerely apologize for the wait time and the issues with your services that you have made me aware of. Please provide your contract number or property address and phone number by emailing social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you. Thanks
Difficult to reach by telephone. Drop coverage with out notifying policy holder and adjusting policy
rate
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Robert, Please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you concerning this matter. Thanks
The rep who took the claim over the phone was great, and the tech that came from the company contracted to fix our A/C was GREAT. He answered any questions without hesitation, was very professional & he was able to replace the broken part all in one visit, we were thrilled! Not one complaint.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many thanks for the feedback, Marty. Thanks
Always there when they say they will be! Very knowledgeable. Promptly get parts and repair problem if possible If not replace appliance or offer to pay me comparable amount for appliance and service!
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the wonderful feedback Scott!
Excellent service team
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the excellent feedback, Denise!
Very poor access to any customer service. Long wait times on the phone. No access to emergency service as AHS provides one vendor only. The vendor has 24 hours to respond with an appointment- not helpful at all if you have a leak as I did damaging your home. Most customer service reps are poorly trained and not helpful. I called the vendor immediately and thankfully they were very professional and provided excellent support and service. Not so with AHS.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, My apologies for the wait time and service issues that you have experienced. I would like to reach out to you regarding these concerns. If you can provide your contract number or property address and phone number by emailing social@ahslink.com, attention, "Consumers Advocate", I will follow up with you regarding this matter. Thanks
They need to do a better job checking out the companies they use for repairs. They sent a company, Mid State Refrig to repair my air conditioner. Tech was here for 3 hrs, left me with 90 degrees in my house. Told me fan, motor coils needed to be replaced. He went back to office, and they said no it needed a air handler, lady in office told me the guy they sent was new and did not know what he was doing. Came back out after not having air for almost 3 days, service mgr came with him, then I was told reason it was not working because the guy wired the fan backwards!!!! Then he said this is a busy time of year for them so they hire extra help, I told him he should check on who they hire.... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Marge, We strive to provide excellent service for our customer and it is disappointing to hear that we have fallen short of that goal. We would like to reach out to you concerning this issue to see how we can resolve this matter. If you email your contact information to social@ahslink.com, attention "Consumers Advocate" we will follow up with you. Thanks
We have had this company for 4 years and used them 6 times over the 4 years. I would run from this particular agency and fast. You sit on hold at times for 1hr and 45 minutes at times and are many times placed on hold for another 30 minutes because the individual cannot handle the problem. The most recent (lack of a repair) was our a/c unit in the attic. They sent a company to our home and the tech stated " we had missing bolts and wires". The second opinion stated we needed a blower motor and another component. If wires and bolts were missing we would not have been able to use our a/c at the hottest time of the year in Texas. Considering we have a total of 4 a/c units in our... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Kurt, We would like to reach out to you regarding the issues that you have made us aware of. If you email your property address and phone number to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you regarding this matter. Thanks
Airtronics did a horrible job repairing our A/C. We were out of a/c for a month & a half. They sent a tech who didn't know what he was doing apparently - he "fixed" it then that night the breaker tripped & we were out of a/c again. Then they sent another tech who wasted 3 trips not fixing the issue (with lonnng time gaps in between his visits). I was told by AHS I was "entitled to a 2nd opinion" which I thought meant free - I got the 2nd opinion but I suspect I will be billed for it - if so I will protest that b/c the rep at AHS I spoke with just said "you are entitled to get a 2nd opinion" & did not say - "for the $100 service fee" which is false & misleading. AHS even had to send... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Nancy, I am sorry to hear about this issues that you have experienced regarding your services. If you can provide your information, we will follow up with you and look into this matter. Please email your contract number or property address and phone number to social@ahslink.com, attention, "Consumers Advocate" and we will be in contact with you. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
