American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Did a good job but we do not have local service providers approved by AHS. It then takes time to find a provider and get them "approved" for the service. Time on the phone is long. Maybe a special number?
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bob, We sincerely apologize for the wait time and the issues that you have experienced with your services. We appreciate the feedback that you have offered and if you have any issues that we can assist you with, please email your property address and phone number to social@ahslink.com, attention, "Consumers Advocate", Thanks
Prompt service, knowledgeable technicians, easy to submit using web site.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Wonderful feedback. Thanks Leslie!
The process to get anything fixed takes forever and anytime you need to call AHS with an issue that can't be resolved online, the hold time is over 1 hour. When you do get through, the representatives never know any answers and promise to call you back with information but they never do. I've had at least 6 representatives over the past 6 weeks promise to call, I haven't received a single call back. Terrible service, terrible contracted companies for repairs, my AC still isn't fixed after 6 weeks of fighting for service and repairs. DO NOT CHOOSE AHS.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We would like to apologize for the inconveniences that you have experienced with your services. I would like to reach out to you to see how we can resolve this matter that you have made us aware of. Please provide your contract number or property address to us by emailing social@ahslink.com, attention, "Consumers Advocate" I will be in contact with you. Thanks
I have requested service on my central air condition on 31 Jul 2017 and total air care came out on 02 Aug to service and found that it had a leak. I had to call back for a recall on 04 Aug 2017 and they came out on 08 Aug 2017 to tell me i still have a leak. I have not gotten a resolution/repair to this situation and its been 7 DAYS with NO AIR CONDITION and 2 service call of wasted time. TERRIBLE SERVICE!!!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jimmy, If you can provide your contract number or property address and phone number to social@ahslink.com, attention "Consumers Advocate", we will follow up with you regarding this matter. Thanks
I'm disappointed that I could not get my water heater replaced for the $75 fee. The plumber/service provider quoted another $475 to replace the water heater for the modifications. The modifications we're not required. I believe AHS should vette their service providers to about such instances. I had another plumber install the water heater for less than half the price.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Michael, I would like to look into this matter. If you email your information to social@ahslink.com, attention "Consumers Advocate", we will be in contact with you regarding this issue.
American Home Shield has the WORST customer service and I do not recommend anyone purchase a home warranty from them!!! The compressor in our air conditioning went out over a week ago. We have newborn twins at home and it has been over 100 degrees outside for the past week and we still have no air conditioning!! The multiple times I have called customer service, it has been over an hour wait to speak with a representative. We were told last week it would be Thursday or Friday before they part was delivered to the local contractor for installation. As of yesterday, still no compressor so I attempt to call AHS back one more time. After waiting on hold for an hour, I was hung up on so... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Lacey, We would like to reach out to you regarding this matter. Please provide your contract number or property address and phone number to us by emailing social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you. Thanks
I was billed for the third visit by the same plumbing company in two months. AHS customer service was so patient and immediately found the problem to be that a new contract was issued in the midst of these two months. She had it corrected in no time and was so pleasant during the whole call.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Earline, I am happy that we would resolve the matter for you. Thanks for the great feedback.
Doesn't care about anything but your money!!!!!! My refrigerator would still be broken if I hadn't contacted an outside contractor. AHS didn't even contact me concerning my repair that was needed..
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Gloria, We are sorry to hear about this situation. We would like to reach out to you regarding this matter. If you provide your property address and phone number to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you. Thanks
I am very unhappy with Appliance Repair Experts! (Phone 760-6604666). They came out 2 weeks ago to repair my washing machine. The tech determined that it was the electrical board and said the office would be ordering one for my machine. They called on July 31 to say the part was ordered and they would call when it came in. They called on August 4th to say the part was in and a tech would install on August 8th. The tech came out and said it was never ordered and that he had to remove my electrical board and send it in to be repaired. This will probably take 2 more weeks. Ugh!!!! No washer for a month. I called the company and they said that they were sorry for the mixup. You should... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bev, We would like to offer our assistance regarding this matter. Please email your contract number or property address and phone number to social@ahslink.com, attention "Consumers Advocate" and we will be in touch with you regarding this matter. Thanks
American Home Shield provides excellent, quality service. The vendors with whom they work are timely and efficient. I've been an AHS customer for nearly eight years and I anticipate continuing that relationship indefinitely.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback Lisa.
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
