American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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If you are having a product that's fixed under warranty that is a seasonal item such as your AC it's better to wait if something breaks at the end of the season because if the repair company doesn't get it fixed properly and you find the error the next spring you are out another deductible for the same issue. The customer service is poor at best and when you combine it with long wait times to speak to someone for an issue you can't resolve on their website it's just overall a sour experience.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Elle, We would like to follow up with you concerning this issue. If you provide your contract number or property address and phone number, attention, "Consumers Advocate", we will reach out to you concerning this matter. Thanks
A/C died during 100 degree plus heat wave. Had tech at front door the next day to repair. Tech had part in truck installed and cooling off unless than one hour with no additional cost.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Jane. We really appreciate the excellent feedback and we are happy that you are satisfied with your services.
Fantanstic customer service. They fixed my air conditioner in record time and i couldn't be happier. Thank you America home warranty. I am a long time customer for sure.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Fantastic feedback Tina! Thanks for being a long time customer.
No stars. Takes forever to speak to someone when you try to call customer service. Poor communication between AHS and contractors about service that is actually needed. Was inconvenienced by service techs sent that could not provide service because he wasn't trained in the type of system which they knew when tech was sent to home requiring more loss of time from work for customer because an add'l appt had to be made. Made a customer service complaint that was never followed up on.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Vicky, I would like to offer my apologies for this situation, and would like to reach out to you to see how we can resolve this matter. Please provide your property address and phone number to us by email, to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you. Thanks
I have contacted AHS twice. The first time was for the icemaker in my refrigerator. The response was immediate and the experience was very positive. The vendor was on time, communicated well and the problem was fixed. The second time was for my air conditioner. I gave the vendor a chance to contact me and when that didn't happen I contacted the vendor directly. I had to leave a message on a machine and no one ever returned my call. I tried another vendor and they came and fixed the problem the next morning. I am disappointed that the vendor fro AHS never called and that I was out of pocket over $300 for the repair. Trying to call AHS is a nightmare, the hold time was too long and their... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Nancy, Please email your contract number or property address to social@ahslink.com, attention "Consumers Advocate" and we will be in contact with your regarding this matter. Thanks
American Home Shield Home Warranty has been a great asset to me and my family's sense of security. Each time we have contacted AHS they have come through in a timely manner. I would definitely recommend them to every home owner I know.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the Great feedback John! We appreciate the wonderful comments.
I called AHS because of some water in my ductwork, the tech came out late in the day, vacuumed out the water and told me to call him if I saw any water in there again and he would do a more permanent repair. The tech also wore his dirty boots on my recently cleaned carpet and he also "vaped" while in my driveway and on my deck... very unprofessional!! I called the tech the next day after noticing water in the ductwork again, he said he wasn't in the area that day and I told him I would be home the remainder of the week, he said he would call before stopping by later in the week. He never called me back. I called AHS again a few weeks later, the AHS Rep scheduled another appointment with... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Steven, We would like to look into this situation that you have made us aware of. Please provide your contact information to social@ahslink.com. attention "Consumers Advocate", and we will follow up with you. Thanks
Issue was my AC unit was not cooling. Spent over 3 hours on wait over the course of two days, the first representative I worked with were not helpful, or knowledgeable enough to assist me with my claim, which lead to having call again. The secound was much of the same, finally the third managed to find a technician that could help. My family suffered thru high 90 weather, and AHS would not expedite because unless it's =>105 degrees they won't offer next or same day service. Not only that, you pay for coverage and the actual amount they cover is minimal. I would not recommend this company to anyone.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Eddie, Please send your information to us at social@ahslink.com, attention "Consumers Advocate" and we will look into this matter and follow up with you. Thanks
I have had AHS for 10 years now and we love knowing we do not need to worry about an expensive repair. We use our warranty at least twice a year and that covers the cost of the warranty and saves us thousands of dollars on the repairs. Three years ago our heat pump went out and all it cost us for a new one was $75 service fee and the cost of the Freon. I always ask the repairmen what it would have cost me if I was paying and I am so glad we have the AHS warranty when they give me the answer.
Mike P
Kentucky
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are happy to hear that you are enjoying your services Michael. Thanks for the feedback.
We were contacted immediately and someone came out right away to fix our problem. Satisfied as always.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are pleased to hear you're satisfied with our services Debi.Thanks!
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SAVE 40% On Our Most Popular Plan
- No age limit on systems & appliances
- Home warranty plans available
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
