American Home Shield Home Warranty Review


Rating: 9.7 / 10 (Excellent)
2,635 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals. The company offers service contracts that cover the repair or replacement of major components of home systems and appliances.

How is American Home Shield rated?

Breakdown

10/10
Coverage
10/10
Reputation
10/10
Contract & Price
9/10
Claims & Service

Overall Rating: 9.7 / 10 (Excellent)

American Home Shield's coverage is the most comprehensive and consumer-friendly in the industry. The company covers considerably more appliances and systems than its competitors, and has fewer coverage limitations. Its flexible price structure allows consumers to select their own trade service call fee and thereby affect their annual plan cost. The company's size and longevity suggest that it is very popular with consumers.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Build Your Own
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$3,000
Typical Systems Benefit Limit
$1,500

Coverage - 10 / 10

American Home Shield provides outstanding coverage. Almost uniquely, it warrants appliances and systems even if they have been improperly installed or previously repaired. American Home Shield covers 21 Systems and appliances, far more than most of their competitors, and fully covers 11 of those items. The rest generally have a $3,000 maximum. Unlike many of its competitors, AHS covers washers, dryers and refrigerators as part of its basic plan. There is no limit on the number of AHS claims that customer can file over the year’s contract, either.

What does American Home Shield cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Instant Hot/Cold Water Dispensers
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Built-in Food Processors

Exclusions

For a full list of American Home Shield exclusions, check out this page.

Specialty Items

  • Guest Unit
  • Pool/Spa
  • Well Pump
  • Septic

Contract & Price

Contract Details

Annual Premium
Starting at $249
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 10 / 10

American Home Shield has a flexible pricing policy and offers four different coverage plans and three trade service call fee levels: $75, $100 and $125. this allows consumers to have input into the annual price of home warranty coverage, based on their budgetary needs. The minimum annual premium is only $249, far lower than most of their competitors.

Sample Contract

American Home Shield provides a sample contract for potential customers on its website: American Home Shield Sample Contract

Cancellation Policy

Customer can cancel anytime with refund possible.

Claims & Service

Claims

Service Fee
$75, $100 and $125
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
13,000+ contractors
Number of Technicians
45,000 technicians
Service Recall Period
60 days

Claims & Service - 9 / 10

American Home Shield takes claims 24/7/365. 98% of claims are dispatched to local repair professionals within 24 hours or less. The company has a large network of service professionals and offers a 60 day workmanship on their services.

American Home Shield Reputation

Company Details

Year Founded
1971
NHSCA Membership
Number of Customers
1.6 million
Number of Employees
1,700
TrustPilot Rating
3.7 out of 10
BBB Rating
B
BBB Rating
20
BBB Neutral Reviews
12
BBB Negative Reviews
642
Date Collected
2017-07-15

Reputation - 9.8 / 10

American Home Shield has been in business since 1971, making it the oldest player in the home warranty industry. In 1989, the company was acquired by ServiceMaster, an established firm that also owns Terminix and Merry Maids. American Home Shield is accredited by the BBB and has a B rating. It has over 1.6 million customers. As with nearly every other home warranty company of any size, negative reviews far outnumber positive ones. In 2011, the company agreed to settle a class-action consumer lawsuit by setting up a special office to review claims that were allegedly wrongfully denied. The company appears to have moved past these legal problems now.

Contact & Additional Information

Homepage URL
Company Phone
(888) 429-8247
Headquarters Address
889 Ridge Lake Blvd., Memphis, TN, 38120
Mailing Address
P.O. Box 849, Carroll, IA, 51401
Year Founded
1971

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2635 Customer Comments & Reviews

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Tyrone G
Murfreesboro, Tennessee
5/27/2016
The crew that performed the work was knowledgeable and professional. They understood my problem just from the description and brought all the required parts to fix the problem. Also, they completed the work quickly, cleaned up and offered advice on how to care for my equipment moving forward. All-in-all, a well done job.


Abbie M
City of Saint Peters, Missouri
5/25/2016
The most recent incident at my home was the problem with the sewer system being slow. I made the call to AHS, spoke with a rep who gave me a confirmation number and the name of the plumber in the area who would be scheduled to do the job. The next day the plumber arrived completed the work. I was very pleased with the concern and professionalism that the rep showed. And the plumber was very polite, and dress professionally and completed the work within minimum time.


Grace S
Pennsauken, New Jersey
5/23/2016
The last time I used AHS was last year and I think it was for my toilet. I was notified with in the 24 hours and they came the next day. My toilet was rocking side to side. The guy who came was in work clothes and they were dirty but in no way did he dirty my house and he cleaned up the mess he made.


Jessica T
La Habra, California
5/21/2016
My recent experience with American Home Shield was very positive. They were responsive and the contractor was timely and responsive as well. The follow-up from AHS was also very good and the contractor was nice and easy to work with. They resolved our issues and overall my husband and I were very pleased.


Eva B
Aurora, Colorado
5/19/2016
The A/C repair crew came at the exact time as forecasted, they were very friendly. The 2 workers were very efficient and told me what they had found was wrong with the system and the steps they will take to get the A/C running the way it should be. The workers cleaned up the areas they had worked in. I'm very satisfied with their work


Mike A
Concord, New Hampshire
5/18/2016
the contractor was there when he said he would be there. He diagnosed and reosolved the problem one day later when the part arrived. He was very professional and explained in detail the nature of the problem.


Betty S
Jackson, Mississippi
5/17/2016
The Contractor was very polite checked the problem and installed a new dishwasher no questions asked. That is what I call very good service. Have recomended AHS to all my friends. The price of the Policy is very reasionable.


Jan
Queen Creek, Arizona
5/16/2016
I purchased a home warranty plan from American Home Shield in September of 2015. We had our hot water heater fail in January 2016 on a Friday afternoon. I went online and filed a service request and was given a contractor and was told I would be contacted. I called them before end of business on Friday and they said they would not come out until Monday or Tuesday the following week. I explained that we had an infant in the home so we really needed hot water. Didn't matter to them, they would not come out. We ended up purchasing our hot water heater, installing it ourselves. We purchased the plan which covers everything, including pool equipment. Friday, our pool maintenance guy told us... Read More


Christine N
Bunnlevel, North Carolina
5/16/2016
Most recent was Watershed Plumbing. Easy to contact and prompt service from American Home Shield explaining my needs for my request. Watershed Plumbing also acted quickly to schedule an appointment. They were very flexible and great customer service. Service person was professional and skilled and pleasant to have in our home.


Craig K
Dallas, Texas
5/15/2016
Company avoids paying or slows payment down. This can be back by several local real estate investment groups. Best to find a local investment group, insurance agent that works with local groups, and any repairmen that deal with the companies. One local insurance agent likes National Home warranty. If you buy through a local agent, they will be on your side if having problems. My story. Got American Home Shield Warranty when buying a condo in the San Jose, CA area. Had the washer/drier comb stop working. Called American Home Shield and they sent out Sears and they said that washer was to old to fix and parts are hard to find. Said to buy a new one. (ie: AHS should buy new one) They rejected... Read More



Top Rated
Our Partner
9.7 / 10
  • Far and away the trusted industry leader
  • They have paid out over $1.8 billion in claims in the past 5 years
  • Nationwide network of more than 13,000 contractors
  • More than 1.6 million customers
  • Best reputation in home warranty industry