American Home Shield Home Warranty Review
2,635 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals. The company offers service contracts that cover the repair or replacement of major components of home systems and appliances.
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2635 Customer Comments & Reviews
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The crew that performed the work was knowledgeable and professional. They understood my problem just from the description and brought all the required parts to fix the problem. Also, they completed the work quickly, cleaned up and offered advice on how to care for my equipment moving forward. All-in-all, a well done job.
The most recent incident at my home was the problem with the sewer system being slow. I made the call to AHS, spoke with a rep who gave me a confirmation number and the name of the plumber in the area who would be scheduled to do the job. The next day the plumber arrived completed the work. I was very pleased with the concern and professionalism that the rep showed. And the plumber was very polite, and dress professionally and completed the work within minimum time.
The last time I used AHS was last year and I think it was for my toilet. I was notified with in the 24 hours and they came the next day. My toilet was rocking side to side. The guy who came was in work clothes and they were dirty but in no way did he dirty my house and he cleaned up the mess he made.
My recent experience with American Home Shield was very positive. They were responsive and the contractor was timely and responsive as well. The follow-up from AHS was also very good and the contractor was nice and easy to work with. They resolved our issues and overall my husband and I were very pleased.
The A/C repair crew came at the exact time as forecasted, they were very friendly. The 2 workers were very efficient and told me what they had found was wrong with the system and the steps they will take to get the A/C running the way it should be. The workers cleaned up the areas they had worked in. I'm very satisfied with their work
the contractor was there when he said he would be there. He diagnosed and reosolved the problem one day later when the part arrived. He was very professional and explained in detail the nature of the problem.
The Contractor was very polite checked the problem and installed a new dishwasher no questions asked. That is what I call very good service. Have recomended AHS to all my friends. The price of the Policy is very reasionable.
I purchased a home warranty plan from American Home Shield in September of 2015. We had our hot water heater fail in January 2016 on a Friday afternoon. I went online and filed a service request and was given a contractor and was told I would be contacted. I called them before end of business on Friday and they said they would not come out until Monday or Tuesday the following week. I explained that we had an infant in the home so we really needed hot water. Didn't matter to them, they would not come out. We ended up purchasing our hot water heater, installing it ourselves. We purchased the plan which covers everything, including pool equipment. Friday, our pool maintenance guy told us... Read More
Most recent was Watershed Plumbing. Easy to contact and prompt service from American Home Shield explaining my needs for my request. Watershed Plumbing also acted quickly to schedule an appointment. They were very flexible and great customer service. Service person was professional and skilled and pleasant to have in our home.
Company avoids paying or slows payment down. This can be back by several local real estate investment groups. Best to find a local investment group, insurance agent that works with local groups, and any repairmen that deal with the companies. One local insurance agent likes National Home warranty. If you buy through a local agent, they will be on your side if having problems. My story. Got American Home Shield Warranty when buying a condo in the San Jose, CA area. Had the washer/drier comb stop working. Called American Home Shield and they sent out Sears and they said that washer was to old to fix and parts are hard to find. Said to buy a new one. (ie: AHS should buy new one) They rejected... Read More