American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I have had AHS for a number of years and I have found each year, the customer service provided by AHS, and the pool of contractors they use to handle the warranty work has declined. I used to be able to get next day service on most issues but now, it take 2-3 days- sometimes longer. When you have no hot water or a plumbing issue, that's really not acceptable.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for sharing your feedback John. We will use it to improve our services. If we can be of assistance to you regarding your services, please provide your contract number or property address and phone number to social@ahslink.com, attention, "Consumers Advocate" and we will be in contact with you. Thanks
Great professional job
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Debra! Wonderful feedback.
The initial service call and arrival of technician was outstanding. Technician did not have part and ordered it. Took about a week and a half to get part from AHS, a little too long to suit me. Technician can back the next day after part arrived. Did not fix washer. Technician declared that it needed to be replaced. This is were I give failing marks to AHS. First, the devil is in the fine print and I understand the need, however, it caught me off guard. AHS does not have to replace with same washer accessories or color. I can understand now as they may no longer be available. However, the washer offered was not of equal match to the one I had. I elected to not accept their offers and take... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Howard, I apologize for the inconvenience concerning your washer. I am happy to hear that you were able to get this matter resolved. If you need any further assistance regarding your services, please send your information to social@ahslink.com, attention, "Consumers Advocate" and we will be in contact with you. Thanks
AHS has been great. The various service companies, several of which I have used for years, all did a great job, were efficient, effective, and timely. AHS is a great value, and great security for my home.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback, Albo! We appreciate the comment.
Easy to get in touch with. Quality and honest subcontractors AMS sends to your house. Excellent service. If you are looking for a Home Warranty, look no further, AHS is the best!!!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We certainly appreciate the feedback Robert. Thanks!
i have been waiting 2+ weeks for a plumbing repair. The company that AHS sent out did not have the parts; they said they had to order them and would come back in 7-10 days. I have not heard anything from them. If they are having difficulty getting the parts, they could, at least, call me and tell me that, especially that they collected the service fee!
Meanwhile, for a service call on my dryer, Sears Repair told me that I did not owe anything because the vent was the issue, not the dryer. However, I have received numerous dunning emails from AHS, eventhough I called them and explained the situation.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Linda, We would like to provide us with your contact information such as contract number, or property address and phone number to social@ahslink.com, attention "Consumers Advocate", and we will follow up with you. Thanks
Beware!! They do not guaranteed same day service. I live in Arizona, it's 100+ degrees, I was told I have to wait 24hrs!!! to get a tech to come and fix my AC. They do not have 24/7 companies that they send work orders to. Go elsewhere. Will save you the headache.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Alex, Your feedback is important to us and we appreciate the time you took to tell us about your experience.
I am very disappointed that it is virtually impossible to get anyone on the phone to talk to you!! I waited 3 times, once for 45 minutes, once for an hour and 15 minutes items and again for 45 minutes. Eventially I called again and after 45 minutes I got a live person! And my only question is i kept getting emails from American Home Sheild telling me i owed them $125.00. I actually paid the people who performed my service the $125.00. When I eventually got through the lady I talked to said my account was clear. Since then I have received another email telling me my payment is over due. One other concern I had, it took two weeks to get a microwave replaced! That is totally unacceptable! I... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi John, I am sorry to hear about your disappointment with your services and would like to reach out to you to see how we can resolve this matter. If you can provide your contract number or property address to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you. Thanks
It was the hottest day of the year here in Las Vegas; 117 degrees.... and my AC went out, frozen unit needed Freon. The first company sent out, determined the problem but left stating that they could not come back to add the freon. After calling AHS back and letting the know the problem, the operator assured me that i would not have to pay the original company as they did not help, while she called other companies in the area (its now 5 pm). She did find me an appointment the next morning at 10 am.
Needless to say, all was fixed, and I owe a debt of gratitude to the AHS operator for woring so hard to find me a fast repair company.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jim, We are happy to hear that this situation was resolved to your satisfaction. Thanks for sharing this experience.
I am on this site researching other home warranty companies. I have had AHS for many years and had previous good service. First off my AC Trane unit stopped working the hottest week of the summer. When the tech came out he advised the unit was shot and that I would need a new AC unit. He also told me there could be an additional cost of 200.00 because the pad the unit sits on would have to be replaced and it was not covered. I paid the additional 200.00 the day the new unit was put in and realized a new pad was not installed. Also, the reviews for the unit that AHS replaced my Trane unit with was less than good. I also had a toilet that was leaking so I had turned the water off.... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
My apologies for the wait time and the issues that you have experienced. Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you regarding this matter. Thanks
Top Rated
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SAVE 40% On Our Most Popular Plan
- No age limit on systems & appliances
- Home warranty plans available
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
