American Home Shield Home Warranty Review
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American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals. The company offers service contracts that cover the repair or replacement of major components of home systems and appliances.
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2797 Customer Comments & Reviews
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Our AC unit broke 3 times in less than 5 months. American Home Shield refused to replace it each time against recommendations to do so by their own chosen service company. Each "fix up" took time and caused us to spend a lot of money in hotel rooms waiting for AHS to do something. We live in the desert, 100F+ daily and we are elderly. Each repair took days mostly because of AHS obstinacy not to replace an obviously dying unit. They are trying to make it last until our policy expires. Nothing but a massive headache and a lot of out of pocket expenses. Stay away from them. Do not believe their commercials.
I'VE HAD THIS COMPANY FOR 10 YEARS. THEY NEVER COULD GET A SERVICE TECH OUT FOR ANYTHING IN LESS THAN 3-4 DAYS. WHEN THEY DID, THERE WAS ALWAYS A RECALL. ONE OF OUR AC'S WENT OUT AND WAS WITHOUT AIR CONDITIONING OVER A MONTH. HAD TO STAY IN A HOTEL THAT THEY DID NOT PAY FOR. SAID THE PART WAS ON ORDER...NOPE NOT BUYING IT. THEY HAD SENT 3 COMPANIES OUT SEVERAL SERVICE TECHS. THEY USE UNQUALIFIED COMPANIES THAT HAVE POOR RATINGS. USED LAST YEAR 1 TIME AND HAVE NOT USED THIS YEAR. RECEIVED A LETTER THAT THEY WILL NOT BE RENEWING MY CONTRACT. GOOD RIDDANCE.
I have been with this company for serveral years now, and I have had one problem after another. If you choose this company as your home warranty company beaware that stress and frustration will fill your days while dealing with them: 1. Be prepared to wait on hold for a minimum of 30 minutes - I waited one hour and 53 minutes one day. 2. Be aware that you will have to wait days to get a contractor out to your home. There is no such thing as an emergency to them - not even if a pipe breaks and your water needs to be turned off or if it is over 100 degrees and your air conditioner goes out. After you make your service request, the contractor has 24 hours to respond to you to... Read More
We almost had a dyer fire. We had them come out and they vacuumed it out. They decided they will replace parts to the older dyer rather than replace. The dyer reeks like burnt smoke, makes our clothes smell burnt and they said they don't take care of that part. Only the parts. This is the first time after two years with them we needed an item replaced and they are refusing. We will buy a new dryer on our own and drop this company. What a waste of money with them.
Read the fine print in your contract. AHS does not allow you to choose a vendor you trust, and you are only allowed to use their vendors, which are not vetted properly. If you don't use their vendors, your warranty is void. Most other insurance providers allow you to choose a licensed vendor, but AHS gives you no choice. Choose someone else.
AHS was efficient in providing a company to assist with my water heater. Though it was costly for getting a permit and inspection it had no bearing on AHS but the requirements of the city itself when re installing a new water heater. AHS have always provided me with great service. One service prior to this one was involving my refrigerator. Something as simple as replacement of a the rubber that closes the refrigerator to keep it cool was handled in a remarkable fashion. It seems my refrigerator's manufacturer did not make the rubber part of the refrigerator, and AHS just purchased me a 1500.00 refrigerator because of it. That really impressed me.
I've been a customer for over 15 years and here lately, I am very disappointed with American Home Shield Costumer Service Department. This company use to be # one on my list. However recently I had to use their service and encountered the worst service with their phone clerks as well as the companies they're contracted with. American Home Shield only concern is to collect a monthly fee & find reasons why not to cover an appliance that may not to be replaced. I am very sad & discussed at the direction this company has turned. I've told a few people that's in the process of buying a house NOT to go with this company!
I have found, over the past 5 1/2 years that AHS does what they say they will do. No ifs ands or buts. I am so pleased that when my wife bought a house this past summer I agreed to pay for her first year of coverage as a house-warming gift. I am a 71 year old man and it is nice to know that whatever goes wrong in my home a small fee of $75 will get it fixed.
I have had this company for approx 15 mos and have not filed one single claim until this month, when my a/c went out. After receiving the invoice from the repair man, American Home Shield informed me that they were not going to be paying for any repairs to my a/c unit. They stated my compressor did not fail due to normal wear and tear. I change my air filters out every 3 wks and do more than most to care for my a/c system. And yet, when it malfunctions because of its age, they leave me holding the bag. I would not recommend this company to ANYONE unless you enjoy paying a company $ for absolutely nothing.
I have been with AHS over 5 years. I have about 10 properties with them. The customer service was great at the beginning. But over the past many years, the yearly cost keep going up, UNLESS I call and complain, then they give me the same price as the year before. I don't understand why a good company needs to trick people like that. The past few years, customer service wait time has become horribly long, I use to get someone on the phone in a few minutes, but now it is at least 20 minute to several hours waiting on hold. Of course, they always have an excuse. Even online chat was over 20 minutes wait. They also seem to have very limited amount of contractors. The few they have in... Read More
- Purchase today and save $45 - Limited time offer
- Far and away the trusted industry leader
- They have paid out over $1.8 billion in claims in the past 5 years
- Nationwide network of more than 13,000 contractors
- More than 1.7 million customers
- Best reputation in home warranty industry