American Home Shield Home Warranty Review


Rating: 9.7 / 10 (Excellent)
2,797 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals. The company offers service contracts that cover the repair or replacement of major components of home systems and appliances.

How is American Home Shield rated?

Breakdown

10/10
Coverage
10/10
Reputation
10/10
Contract & Price
9/10
Claims & Service

Overall Rating: 9.7 / 10 (Excellent)

American Home Shield's coverage is the most comprehensive and consumer-friendly in the industry. The company covers considerably more appliances and systems than its competitors, and has fewer coverage limitations. Its flexible price structure allows consumers to select their own trade service call fee and thereby affect their annual plan cost. The company's size and longevity suggest that it is very popular with consumers.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Build Your Own
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$3,000
Typical Systems Benefit Limit
$1,500

Coverage - 10 / 10

American Home Shield provides outstanding coverage. Almost uniquely, it warrants appliances and systems even if they have been improperly installed or previously repaired. American Home Shield covers 21 Systems and appliances, far more than most of their competitors, and fully covers 11 of those items. The rest generally have a $3,000 maximum. Unlike many of its competitors, AHS covers washers, dryers and refrigerators as part of its basic plan. There is no limit on the number of AHS claims that customer can file over the year’s contract, either.

What does American Home Shield cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Instant Hot/Cold Water Dispensers
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Built-in Food Processors

Exclusions

For a full list of American Home Shield exclusions, check out this page.

Specialty Items

  • Guest Unit
  • Pool/Spa
  • Well Pump
  • Septic

Contract & Price

Contract Details

Annual Premium
Starting at $299
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 10 / 10

American Home Shield has a flexible pricing policy and offers four different coverage plans and three trade service call fee levels: $75, $100 and $125. this allows consumers to have input into the annual price of home warranty coverage, based on their budgetary needs. The minimum annual premium is only $299, far lower than most of their competitors.

Sample Contract

American Home Shield provides a sample contract for potential customers on its website: American Home Shield Sample Contract

Cancellation Policy

Customer can cancel anytime with refund possible.

Claims & Service

Claims

Service Fee
$75, $100 and $125
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
13,000+ contractors
Number of Technicians
45,000 technicians
Service Recall Period
60 days

Claims & Service - 9 / 10

American Home Shield takes claims 24/7/365. 98% of claims are dispatched to local repair professionals within 24 hours or less. The company has a large network of service professionals and offers a 60 day workmanship on their services.

American Home Shield Reputation

Company Details

Year Founded
1971
NHSCA Membership
Number of Customers
1.6 million
Number of Employees
1,700
TrustPilot Rating
3.7 out of 10
BBB Rating
B
BBB Rating
20
BBB Neutral Reviews
12
BBB Negative Reviews
642
Date Collected
2017-07-15

Reputation - 9.8 / 10

American Home Shield has been in business since 1971, making it the oldest player in the home warranty industry. In 1989, the company was acquired by ServiceMaster, an established firm that also owns Terminix and Merry Maids. American Home Shield is accredited by the BBB and has a B rating. It has over 1.6 million customers. As with nearly every other home warranty company of any size, negative reviews far outnumber positive ones. In 2011, the company agreed to settle a class-action consumer lawsuit by setting up a special office to review claims that were allegedly wrongfully denied. The company appears to have moved past these legal problems now.

Contact & Additional Information

Homepage URL
Company Phone
(888) 429-8247
Headquarters Address
150 Peabody Place, Memphis, TN, 38103
Mailing Address
P.O. Box 849, Carroll, IA, 51401
Year Founded
1971

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2797 Customer Comments & Reviews

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L
Louise R
Narragansett, Rhode Island
8/17/2016
Our AC unit broke 3 times in less than 5 months. American Home Shield refused to replace it each time against recommendations to do so by their own chosen service company. Each "fix up" took time and caused us to spend a lot of money in hotel rooms waiting for AHS to do something. We live in the desert, 100F+ daily and we are elderly. Each repair took days mostly because of AHS obstinacy not to replace an obviously dying unit. They are trying to make it last until our policy expires. Nothing but a massive headache and a lot of out of pocket expenses. Stay away from them. Do not believe their commercials.


H
HORRIBLE C
Windermere, Florida
8/17/2016
I'VE HAD THIS COMPANY FOR 10 YEARS. THEY NEVER COULD GET A SERVICE TECH OUT FOR ANYTHING IN LESS THAN 3-4 DAYS. WHEN THEY DID, THERE WAS ALWAYS A RECALL. ONE OF OUR AC'S WENT OUT AND WAS WITHOUT AIR CONDITIONING OVER A MONTH. HAD TO STAY IN A HOTEL THAT THEY DID NOT PAY FOR. SAID THE PART WAS ON ORDER...NOPE NOT BUYING IT. THEY HAD SENT 3 COMPANIES OUT SEVERAL SERVICE TECHS. THEY USE UNQUALIFIED COMPANIES THAT HAVE POOR RATINGS. USED LAST YEAR 1 TIME AND HAVE NOT USED THIS YEAR. RECEIVED A LETTER THAT THEY WILL NOT BE RENEWING MY CONTRACT. GOOD RIDDANCE.


C
Cherie S
El Sobrante, California
8/17/2016
I have been with this company for serveral years now, and I have had one problem after another. If you choose this company as your home warranty company beaware that stress and frustration will fill your days while dealing with them: 1. Be prepared to wait on hold for a minimum of 30 minutes - I waited one hour and 53 minutes one day. 2. Be aware that you will have to wait days to get a contractor out to your home. There is no such thing as an emergency to them - not even if a pipe breaks and your water needs to be turned off or if it is over 100 degrees and your air conditioner goes out. After you make your service request, the contractor has 24 hours to respond to you to... Read More


Micky B
8/16/2016
We almost had a dyer fire. We had them come out and they vacuumed it out. They decided they will replace parts to the older dyer rather than replace. The dyer reeks like burnt smoke, makes our clothes smell burnt and they said they don't take care of that part. Only the parts. This is the first time after two years with them we needed an item replaced and they are refusing. We will buy a new dryer on our own and drop this company. What a waste of money with them.


D
Donivan S
Brunswick, Georgia
8/16/2016
Read the fine print in your contract. AHS does not allow you to choose a vendor you trust, and you are only allowed to use their vendors, which are not vetted properly. If you don't use their vendors, your warranty is void. Most other insurance providers allow you to choose a licensed vendor, but AHS gives you no choice. Choose someone else.


A
Aaron H
Hoboken, Georgia
8/16/2016
AHS was efficient in providing a company to assist with my water heater. Though it was costly for getting a permit and inspection it had no bearing on AHS but the requirements of the city itself when re installing a new water heater. AHS have always provided me with great service. One service prior to this one was involving my refrigerator. Something as simple as replacement of a the rubber that closes the refrigerator to keep it cool was handled in a remarkable fashion. It seems my refrigerator's manufacturer did not make the rubber part of the refrigerator, and AHS just purchased me a 1500.00 refrigerator because of it. That really impressed me.


O
O. R
Detroit, Michigan
8/16/2016
I've been a customer for over 15 years and here lately, I am very disappointed with American Home Shield Costumer Service Department. This company use to be # one on my list. However recently I had to use their service and encountered the worst service with their phone clerks as well as the companies they're contracted with. American Home Shield only concern is to collect a monthly fee & find reasons why not to cover an appliance that may not to be replaced. I am very sad & discussed at the direction this company has turned. I've told a few people that's in the process of buying a house NOT to go with this company!


D
DONALD B
Phoenix, Arizona
8/16/2016
I have found, over the past 5 1/2 years that AHS does what they say they will do. No ifs ands or buts. I am so pleased that when my wife bought a house this past summer I agreed to pay for her first year of coverage as a house-warming gift. I am a 71 year old man and it is nice to know that whatever goes wrong in my home a small fee of $75 will get it fixed.


C
CHRIS C
San Francisco, California
8/16/2016
I have had this company for approx 15 mos and have not filed one single claim until this month, when my a/c went out. After receiving the invoice from the repair man, American Home Shield informed me that they were not going to be paying for any repairs to my a/c unit. They stated my compressor did not fail due to normal wear and tear. I change my air filters out every 3 wks and do more than most to care for my a/c system. And yet, when it malfunctions because of its age, they leave me holding the bag. I would not recommend this company to ANYONE unless you enjoy paying a company $ for absolutely nothing.


G
Grace H
Hurricane, Utah
8/15/2016
I have been with AHS over 5 years. I have about 10 properties with them. The customer service was great at the beginning. But over the past many years, the yearly cost keep going up, UNLESS I call and complain, then they give me the same price as the year before. I don't understand why a good company needs to trick people like that. The past few years, customer service wait time has become horribly long, I use to get someone on the phone in a few minutes, but now it is at least 20 minute to several hours waiting on hold. Of course, they always have an excuse. Even online chat was over 20 minutes wait. They also seem to have very limited amount of contractors. The few they have in... Read More



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9.7 / 10
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