American Home Shield Home Warranty Review


Rating: 9.7 / 10 (Excellent)
2,634 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals. The company offers service contracts that cover the repair or replacement of major components of home systems and appliances.

How is American Home Shield rated?

Breakdown

10/10
Coverage
10/10
Reputation
10/10
Contract & Price
9/10
Claims & Service

Overall Rating: 9.7 / 10 (Excellent)

American Home Shield's coverage is the most comprehensive and consumer-friendly in the industry. The company covers considerably more appliances and systems than its competitors, and has fewer coverage limitations. Its flexible price structure allows consumers to select their own trade service call fee and thereby affect their annual plan cost. The company's size and longevity suggest that it is very popular with consumers.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Build Your Own
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$3,000
Typical Systems Benefit Limit
$1,500

Coverage - 10 / 10

American Home Shield provides outstanding coverage. Almost uniquely, it warrants appliances and systems even if they have been improperly installed or previously repaired. American Home Shield covers 21 Systems and appliances, far more than most of their competitors, and fully covers 11 of those items. The rest generally have a $3,000 maximum. Unlike many of its competitors, AHS covers washers, dryers and refrigerators as part of its basic plan. There is no limit on the number of AHS claims that customer can file over the year’s contract, either.

What does American Home Shield cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Instant Hot/Cold Water Dispensers
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Built-in Food Processors

Exclusions

For a full list of American Home Shield exclusions, check out this page.

Specialty Items

  • Guest Unit
  • Pool/Spa
  • Well Pump
  • Septic

Contract & Price

Contract Details

Annual Premium
Starting at $249
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 10 / 10

American Home Shield has a flexible pricing policy and offers four different coverage plans and three trade service call fee levels: $75, $100 and $125. this allows consumers to have input into the annual price of home warranty coverage, based on their budgetary needs. The minimum annual premium is only $249, far lower than most of their competitors.

Sample Contract

American Home Shield provides a sample contract for potential customers on its website: American Home Shield Sample Contract

Cancellation Policy

Customer can cancel anytime with refund possible.

Claims & Service

Claims

Service Fee
$75, $100 and $125
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
13,000+ contractors
Number of Technicians
45,000 technicians
Service Recall Period
60 days

Claims & Service - 9 / 10

American Home Shield takes claims 24/7/365. 98% of claims are dispatched to local repair professionals within 24 hours or less. The company has a large network of service professionals and offers a 60 day workmanship on their services.

American Home Shield Reputation

Company Details

Year Founded
1971
NHSCA Membership
Number of Customers
1.6 million
Number of Employees
1,700
TrustPilot Rating
3.7 out of 10
BBB Rating
B
BBB Rating
20
BBB Neutral Reviews
12
BBB Negative Reviews
642
Date Collected
2017-07-15

Reputation - 9.8 / 10

American Home Shield has been in business since 1971, making it the oldest player in the home warranty industry. In 1989, the company was acquired by ServiceMaster, an established firm that also owns Terminix and Merry Maids. American Home Shield is accredited by the BBB and has a B rating. It has over 1.6 million customers. As with nearly every other home warranty company of any size, negative reviews far outnumber positive ones. In 2011, the company agreed to settle a class-action consumer lawsuit by setting up a special office to review claims that were allegedly wrongfully denied. The company appears to have moved past these legal problems now.

Contact & Additional Information

Homepage URL
Company Phone
(888) 429-8247
Headquarters Address
889 Ridge Lake Blvd., Memphis, TN, 38120
Mailing Address
P.O. Box 849, Carroll, IA, 51401
Year Founded
1971

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2634 Customer Comments & Reviews

Loading Reviews ...
Edward M
Natchez, Mississippi
6/1/2016
I had a problem with my refrigerator, water dispenser, called AHS and they immediately arranged for a repair of the problem. The service call cost less that what it would have been without AHS and the cost of labor and parts was included.


M
Mara F
San Antonio, Texas
6/1/2016
I just retired from the AF on 1 April, we have set up an account with these crooks to ensure that if anything went wrong we could get our home taken care of. On Saturday night our water heater sprung a leak & we called AHS Sunday May 15th. They got a plumber to our house on Tue. He told us that it he had submitted his work order to AHS & that he would prob be back on Thurs to complete the work. Long story short they tried to tell us that we were going to have to pay $750 out of pocket to replace our water heater. When asked for a payout to get another plumbing company to do it. They refused to tell what they were going to pay the other company & told us that "that information was... Read More


Ami A
Wichita, Kansas
6/1/2016
I hate, hate, hate, hate, hate this company. We've been using them for 6 years (because we don't have access to a lot of other options). Every year for the past six years, our air conditioner has leaked freon. Every year, for the past six years, we've paid nearly $200 + $75 call out fee to fill the freon because the A/C will continue working through the summer at the pace that it leaks. (They only cover $10/pound for freon because it's a gas, not a component.) We've also had problems with many of the companies they contract with: coming after the agreed upon appointment time, waiting until the end of 3 days (that's their contract time) before calling to set up an appointment - then... Read More


John C
Anchorage, Alaska
5/31/2016
I think you guys are spot on! Whenever I call, it's easy to set up an appointment and the contractors always call me within a very short time to schedule it. I am pleased with the contractors with whom you work as they are always friendly, courteous and professional. I appreciate your company and what it has done for me in the past and I will continue to be a good customer. Thank you.


Earl A
Bakersfield, California
5/31/2016
Normally I'd give AHS a 5 star rating. As a retired real estate broker, I always pushed AHS. Something has changed. Service isn't what it used to be? Was it sold? They state they use local contractors. That's an outright lie. I live in Bakersfield. Ice maker went out. They sent repair to LA Appliance. Look them up on Yelp. Took 4 business days before I was called which is in violation of AHS policies. About a week later, they send out a repairman. He said he knew exactly what was wrong and had to order the part. I'm thinking, ok, there's a local wholesale appliance parts store in town that carries this part. He could just make a quick trip to get it and ice maker is... Read More


Olasumbo O
Atlanta, Georgia
5/31/2016
I am Customer, that's not satisfy with their services. Be careful what you pay for. This company promise to take care certain item on there contracts and did not delivery. I placed a call in to complain on my AC and sump dump in my basement they sent out two contractors to my house and I paid each of them $100 each. The contractor for the sump pump told me, he will order the parts and come back to fit it. Three weeks later I called the contractor find out what he has come back and he told me that AHS said I am not covered. If they knew I was not covered why did they sent him out to my house? I have paid the contractor $100 and nothing is done. Please beware that this... Read More


Robert M
Columbus, Ohio
5/30/2016
AHS Customer service was friendly and helpful. They have always been more than willing to answer our questions and help guide us to the best possible resolution to whatever our service issue might be.


Benton R
Concord, North Carolina
5/30/2016
AHS is a great insurance policy to have when you have lived in your home beyond the normal warranty period. They are always helpful when I call in. I feel the price could be better for repeat or loyal customers which would keep me around which would keep customers around much longer.


Mike M
Fosston, Minnesota
5/28/2016
I have had a few things called AHS everything was taken care of with no problem. Great customer service. Every contractor that was sent out was well mannered ( which is not often in this day ). Their work was well done and no mess. Thank you AHS !!!


Tyrone G
Murfreesboro, Tennessee
5/27/2016
The crew that performed the work was knowledgeable and professional. They understood my problem just from the description and brought all the required parts to fix the problem. Also, they completed the work quickly, cleaned up and offered advice on how to care for my equipment moving forward. All-in-all, a well done job.



Top Rated
Our Partner
9.7 / 10
  • Far and away the trusted industry leader
  • They have paid out over $1.8 billion in claims in the past 5 years
  • Nationwide network of more than 13,000 contractors
  • More than 1.6 million customers
  • Best reputation in home warranty industry