American Home Shield Home Warranty Review
2,797 Customer Comments & Reviews - see all comments
Disclosure: We receive advertising revenue from this partner.
American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals. The company offers service contracts that cover the repair or replacement of major components of home systems and appliances.
Leave a comment for American Home Shield Home Warranty
2797 Customer Comments & Reviews
Loading Reviews ...
Problem with my washing machine was taken care of timely and the service personl was very helpful and did a very neat and clean job. I was just a little disappointed in that I had to wait so long for the service person to be able to do the job.
had to sue for the coverage ..they played games with submitting claims to their legal department
Called to report a problem with washing machine, had a service person at my house two days later. Service person ordered parts and came back and installed them three days later. Everything works great.
My most recent experience was having my air/heating unit serviced. I called it in the company contacted me in one day. Serviceman came out very courteous and efficient. Such a pleasant attitude. I was very pleased
The most recent claim was for my refrigerator which was frosting over (frost-free!). The technician came assessed the problem & ordered the part. It was installed as soon as it arrived & has been working properly ever since. The technician was courteous, considerate & did his job in a most efficient manner.
By far the worst home warranty company i have ever dealt with took almost 3 months to get my fridge replaced 2 different contractors over 5 visits total then they will do anything not to pay out you buy it first then they might send you a check. Almost everyone i talked to was rude and lied to me telling me what i wanted to hear just to get me off the phone i will never do business with this company ever again. I am told my fridge is on its way and will be here in 10 to 14 days we will see. At no point did i ever feel like a valued customer i have no idea how this company has such a good rating i expect it will go down very fast over the next few years.
My wife and baby suffered in 108F heat for 24 hours nobody came i called the contractor who Ahs referred to and still no answer(martinez mechanical) i call and left 25 voice mails. Finally i called a outside company and issue was solved . While Ahs contractor call s me after 3 days to schedule Appointment. Junk service From Ahs. I called Ahs for refund and was told that submit on line but there is no promise. I still have my service active with Ahs . I want to if anyone has balls to call me. Mr ceo / president of AHS you are a pussy. Handle you clients who make your pay. Step in to my shoes and feel the pain my family went through. I dont want your sorry. I want money which i spent to... Read More
Our experience with American Home Shield was frustrating for several reasons: 1) Slow response time and lack of professionalism - After filing a service request for our AC, we waited for over a week on American Home Shield to provide us options for fixing it. After waiting on hold for over an hour on the phone, the two customer service representatives that I eventually talked were unable to answer basic questions about my service request and were also unable to provide a timeline for when our service request could be completed. 2) Dishonest customer service representatives - Customer service representatives repeatedly told us that American Home Shield was not replacing our AC unit at... Read More
Worst Ac repair I ever experienced. Sub standard contractors that take weeks to make a repair.
I had American home shield warranty plans on 2 of homes for a few years and I thought the service was reasonably ok. Since early 2015, the service quality has really degraded. They have very long hold times, their reps are not well trained and don't take notes correctly and worst of all the quality of their contractors is really bad. They are no shows on appointments. Finally after a plumbing leak took over 3 months to resolve, I cancelled both my contracts with them and am looking for a new home warranty company. If it was a one time problem I would ignore it, but I have had consistently bad experience with them for over a year on both properties and would definitely not recommend them to... Read More
- Purchase today and save $45 - Limited time offer
- Far and away the trusted industry leader
- They have paid out over $1.8 billion in claims in the past 5 years
- Nationwide network of more than 13,000 contractors
- More than 1.7 million customers
- Best reputation in home warranty industry