American Home Shield Home Warranty Review


Rating: 9.7 / 10 (Excellent)
2,797 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals. The company offers service contracts that cover the repair or replacement of major components of home systems and appliances.

How is American Home Shield rated?

Breakdown

10/10
Coverage
10/10
Reputation
10/10
Contract & Price
9/10
Claims & Service

Overall Rating: 9.7 / 10 (Excellent)

American Home Shield's coverage is the most comprehensive and consumer-friendly in the industry. The company covers considerably more appliances and systems than its competitors, and has fewer coverage limitations. Its flexible price structure allows consumers to select their own trade service call fee and thereby affect their annual plan cost. The company's size and longevity suggest that it is very popular with consumers.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Build Your Own
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$3,000
Typical Systems Benefit Limit
$1,500

Coverage - 10 / 10

American Home Shield provides outstanding coverage. Almost uniquely, it warrants appliances and systems even if they have been improperly installed or previously repaired. American Home Shield covers 21 Systems and appliances, far more than most of their competitors, and fully covers 11 of those items. The rest generally have a $3,000 maximum. Unlike many of its competitors, AHS covers washers, dryers and refrigerators as part of its basic plan. There is no limit on the number of AHS claims that customer can file over the year’s contract, either.

What does American Home Shield cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Instant Hot/Cold Water Dispensers
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Built-in Food Processors

Exclusions

For a full list of American Home Shield exclusions, check out this page.

Specialty Items

  • Guest Unit
  • Pool/Spa
  • Well Pump
  • Septic

Contract & Price

Contract Details

Annual Premium
Starting at $299
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 10 / 10

American Home Shield has a flexible pricing policy and offers four different coverage plans and three trade service call fee levels: $75, $100 and $125. this allows consumers to have input into the annual price of home warranty coverage, based on their budgetary needs. The minimum annual premium is only $299, far lower than most of their competitors.

Sample Contract

American Home Shield provides a sample contract for potential customers on its website: American Home Shield Sample Contract

Cancellation Policy

Customer can cancel anytime with refund possible.

Claims & Service

Claims

Service Fee
$75, $100 and $125
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
13,000+ contractors
Number of Technicians
45,000 technicians
Service Recall Period
60 days

Claims & Service - 9 / 10

American Home Shield takes claims 24/7/365. 98% of claims are dispatched to local repair professionals within 24 hours or less. The company has a large network of service professionals and offers a 60 day workmanship on their services.

American Home Shield Reputation

Company Details

Year Founded
1971
NHSCA Membership
Number of Customers
1.6 million
Number of Employees
1,700
TrustPilot Rating
3.7 out of 10
BBB Rating
B
BBB Rating
20
BBB Neutral Reviews
12
BBB Negative Reviews
642
Date Collected
2017-07-15

Reputation - 9.8 / 10

American Home Shield has been in business since 1971, making it the oldest player in the home warranty industry. In 1989, the company was acquired by ServiceMaster, an established firm that also owns Terminix and Merry Maids. American Home Shield is accredited by the BBB and has a B rating. It has over 1.6 million customers. As with nearly every other home warranty company of any size, negative reviews far outnumber positive ones. In 2011, the company agreed to settle a class-action consumer lawsuit by setting up a special office to review claims that were allegedly wrongfully denied. The company appears to have moved past these legal problems now.

Contact & Additional Information

Homepage URL
Company Phone
(888) 429-8247
Headquarters Address
150 Peabody Place, Memphis, TN, 38103
Mailing Address
P.O. Box 849, Carroll, IA, 51401
Year Founded
1971

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2797 Customer Comments & Reviews

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P
Phyllis W
Coldwater, Michigan
8/24/2016
Problem with my washing machine was taken care of timely and the service personl was very helpful and did a very neat and clean job. I was just a little disappointed in that I had to wait so long for the service person to be able to do the job.


J
JERRY C
Middletown, Delaware
8/23/2016
had to sue for the coverage ..they played games with submitting claims to their legal department


L
Loren U
San Francisco, California
8/23/2016
Called to report a problem with washing machine, had a service person at my house two days later. Service person ordered parts and came back and installed them three days later. Everything works great.


M
Martha B
South Orange, New Jersey
8/23/2016
My most recent experience was having my air/heating unit serviced. I called it in the company contacted me in one day. Serviceman came out very courteous and efficient. Such a pleasant attitude. I was very pleased


C
CHERYL B
Clayton, North Carolina
8/22/2016
The most recent claim was for my refrigerator which was frosting over (frost-free!). The technician came assessed the problem & ordered the part. It was installed as soon as it arrived & has been working properly ever since. The technician was courteous, considerate & did his job in a most efficient manner.


E
elijah m
Fort Smith, Arkansas
8/22/2016
By far the worst home warranty company i have ever dealt with took almost 3 months to get my fridge replaced 2 different contractors over 5 visits total then they will do anything not to pay out you buy it first then they might send you a check. Almost everyone i talked to was rude and lied to me telling me what i wanted to hear just to get me off the phone i will never do business with this company ever again. I am told my fridge is on its way and will be here in 10 to 14 days we will see. At no point did i ever feel like a valued customer i have no idea how this company has such a good rating i expect it will go down very fast over the next few years.


P
Plant
Clovis, California
8/20/2016
My wife and baby suffered in 108F heat for 24 hours nobody came i called the contractor who Ahs referred to and still no answer(martinez mechanical) i call and left 25 voice mails. Finally i called a outside company and issue was solved . While Ahs contractor call s me after 3 days to schedule Appointment. Junk service From Ahs. I called Ahs for refund and was told that submit on line but there is no promise. I still have my service active with Ahs . I want to if anyone has balls to call me. Mr ceo / president of AHS you are a pussy. Handle you clients who make your pay. Step in to my shoes and feel the pain my family went through. I dont want your sorry. I want money which i spent to... Read More


M
Micah W
Springfield, Virginia
8/20/2016
Our experience with American Home Shield was frustrating for several reasons: 1) Slow response time and lack of professionalism - After filing a service request for our AC, we waited for over a week on American Home Shield to provide us options for fixing it. After waiting on hold for over an hour on the phone, the two customer service representatives that I eventually talked were unable to answer basic questions about my service request and were also unable to provide a timeline for when our service request could be completed. 2) Dishonest customer service representatives - Customer service representatives repeatedly told us that American Home Shield was not replacing our AC unit at... Read More


J
John h
Riverside, California
8/19/2016
Worst Ac repair I ever experienced. Sub standard contractors that take weeks to make a repair.


suneetha m
Glendora, California
8/19/2016
I had American home shield warranty plans on 2 of homes for a few years and I thought the service was reasonably ok. Since early 2015, the service quality has really degraded. They have very long hold times, their reps are not well trained and don't take notes correctly and worst of all the quality of their contractors is really bad. They are no shows on appointments. Finally after a plumbing leak took over 3 months to resolve, I cancelled both my contracts with them and am looking for a new home warranty company. If it was a one time problem I would ignore it, but I have had consistently bad experience with them for over a year on both properties and would definitely not recommend them to... Read More



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9.7 / 10
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