American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Great service was kind enough to explain things to us and provide as much information as needed. Thanks again.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks so much Alex. Great feedback.
I cannot complain about AHS, but they are directly connected to Total Air Care, who services MOST of AHS's air conditioning services. We have been without AC since Friday. You assured us that this would be expedited because of my health situation- I'm due to have a baby in 4 days. This has been some of the slowest, worst customer service I've ever dealt with. Total Air Care has been the LEAST bit responsive in regards to the work needing to be done. I have been on hold with them for a total of 4 hours today. One time for as long as 2 hours. The fact of the matter is that this company Total Air Care has a faulty track record of scamming customers. How is it that EVERY person who... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Melissa, Please send your contact information to us at social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you regarding this matter. Thanks
I had two issues come up with my house. The first was the faucet in the tub/shower combo broke thus only allowing baths to work and not the shower. I placed the work order and a pluming company came out for an initial inspection that cost me $100. It took them 2 weeks to come back and actually replace the tub/shower faucet, and I still had to pay a bill when they left. The second issue was with my cooktop stove. I put in the request for services in beginning February. When a appliance company finally came out, I had to pay them $100 for an initial inspection of the cooktop. They said a part would have to be ordered and they would call back when it came in to install it. That was over 5... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Katrina, I am sorry to hear about the issue regarding the appliance. We would like to look into this matter, please provide your contact information to us at social@ahslink.com, attention "Consumers Advocate" and we will be in touch with you. Thanks
I have used AHS twice so far, once for an oven and once for a dishwasher. My mother has used it for a washing machine. Neither of us has had any issues with service, either for cost or speed and quality of service ($75 co-pay for us, contact to make an appointment within 24 hours). I plan to have AHS in my next home as well. I was tired of having to take care of repairs myself...the stress of worrying if I was going to make something worse, or not get it right and pay for an expensive part I didn't need. There's no more of that now and it's totally worth it.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many thanks for the feedback, Roxanne!
We almost always get an immediate to our inquiries, whether a service request or a question about our account and billing. The customer service personnel is very professional and polite. Once-in-a-while, though, they can be a bit slow to respond to a specific issue, such as a problem with a vendor.
I often recommend AHS to my family and friends, especially those who have purchased a home. AHS has served us well over the past decade-plus, and we will continue our home warranty with them as long as we own a home.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback Craigo!
Service is much improved since I started with AHS. Frankly I was initially put off by their refusal to properly correct a heat pump problem, but that is in the past and I have no hesitation in recommending them to someone seeking a home warranty. They select good, competent and polite contractors who usually fix the problem in one call, two if they have to order parts. Very satisfied now.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for providing feedback Edward. We are pleased to hear that you are satisfied with your services.
Very happy with the service so far. I had a stove and air conditioner fixed in a timely manner and customer service was awesome.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the feedback Lisa. We aim to provide the best service possible for our customers.
My water heater went out. I accessed American Home Schield Home Warranty online to begin a claim. The process took only a few minutes. I was called by a contractor that same day and had a new water heater by the end of the week. The contractor told me we had the best home warranty coverange he had ever seen. We only had to pay $75 service call and some upgrades to bring us up to code. I am very happy with my experience. I would highly recommend American Home Shield Home Warranty
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Terrie, We genuinely appreciate the feedback and we are glad to hear that you are happy with your services. Thanks
Overall, the timeliness of responses from AHS is what led me to give them an average rating. The follow up from visits and from the partners dispatched for services needs a lot of work. I had service done for my AC unit (not cooling) over 2 weeks ago and the company has yet to follow up. It's 8/14/17 and I'm still waiting to hear back from Air Design AC. AHS should spend more time vetting their contractors, before sending them into their customers homes. Also, because of this most recent visit, I'm researching new home warranty companies.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Shongretta, We are sorry to hear that this matter hasn't been resolved yet. We have located your information and will be in contact with you soon. Thanks
8-16-17 Renaissance that everything is coveted.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the feedback Donna.
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Our Partner
SAVE 40% On Our Most Popular Plan
- No age limit on systems & appliances
- Home warranty plans available
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
