American Home Shield Review
ConsumersAdvocate.org
4,124 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4124 Customer Comments & Reviews
Loading Reviews ...
Contacted AHS when thermostat malfunctioned. The next day a tech from Cutting Edge inspected the thermostat, and then climbed up into the attic and inspected equipment there, spending approximately 30 minutes total. The tech took our thermostat (which he claimed was OOC) and said we needed a couple of parts replaced that they did not have on hand. The outside temp at the time was in the mid 90's and my wife advised the tech that she has a serious medical condition that would be much exacerbated by having to remain in a hot environment. Additionally, she contacted Cutting Edge directly to ensure those concerned with our repair request aware of the need for earliest repairs. At that... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi John, If you email your contract number or property address and phone number to us at social@ahslink.com, attention "Consumers Advocate", we will follow up with you regarding this matter. Thanks
AHS has been an excellent service for me overall. I have now gotten a warranty on all 3 of my properties. Some of the subcontractors are better than others but overall they have been excellent. My neighbor recommended this and he has also had good experience. It takes some of the worry out of home ownership.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Andrea, We appreciate the great comments.
Poor customer service, unacceptable wait times, no managers or supervisors available to address concerns, terrible vendors who were rude and lacked any semblance of professionalism or courteous communication. The only time we received prompt attention to our concerns was when we threatened to cancel or contract. Would never do business with this company again and will advise anyone I know the same.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi John, We sincerely apologize for the issues that you have made us aware of and would like to reach out to you concerning this matter. If you would please provide your contract number or property address and phone number to us at social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
Great service. Great repair contractors and always on time as long as you request to not have Sears repair. They are terrible. I always request another company if AHS recommends them.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the Great feedback Mike! We are happy that you are enjoying your services.
Have a very old air conditioner furnace system that quit this summer. Turned out to be the compressor. AHS sent new compressor but system still not right. Turns out it need a new evaporator unit which they replaced under the same service so I did not had to pay the fee again. About a week later, the compressor quit so they promptly sent out a rep and replaced a bad contactor. Still no fee. Works great now!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Wonderful! Thank you for sharing your feedback, Dorsey!
Good coverage in general, and response to my problem. My only issue is that their list of contractors was limited. With that said, I was pleased with the contractor that came to my house and analyzed the problem.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Vance, We really appreciate you sharing your service experience with us. Thanks!
I have been withe AHS for too many year & I have had goog experiences as well as alot of bad ones with their choice of repair companies. I've had too many repeat repairs & even theft. But what gets me most is they cancelled my policy without notice & when I called them to reinstate the policy they informed me that the premium had more than doubled in price. I haven't had a claim in three years. Why??? I refered so many friends & family to this company but will definitely advise them to look for another warranty company.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We are sorry to hear about your experience with your services and would like to reach out to you concerning this issue. Please provide your contract information to social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you regarding your concerns. Thanks
Not reliable... , not reachable, not responsive, not responsible. I called for service. Was given a confirmation number and a contractor who was supposed to contact me. I received an email confirmation from AHS. The contractor did not call me. I called them, multiple times for over one week. No response. I called AHS multiple times as well. No response. Finally, after about 10 days, I reached AHS. They said they had no record that I had requested service. I had the confirmation email. They said, "well let's start over." I said no, and cancelled the contract. The sent me a refund, less a fee and prorated (NOT from the date I first called for service, but from what appeared to... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello JM, We apologize for the issues that you have experience with your services. Please send your contract information to social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you. Thanks
AHS it's just such a Great! Company! Such a Great Home Warranty Protection! Which everybody should have.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
It's Good to hear that you are satisfied with your services Cipriano. Thanks for the Great feedback!
Every time I call it's an hour and a half on the phone to talk to representative. Then sometimes a week to get service.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Leona, We certainly apologize for the wait time and the inconvenience that you have experienced with your services. Please send your contact information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
