American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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i had a bad expperence with the plumber home shield sent out , please know who you are sending out , they can reuined your bussiness, it made me want to drop the contract, this plumber call to pick up the service check for $75.00 and told me he would be back the next day to fix the problem never showed up nor call me, I had to call home sheild rep. to get his number because the number he had on the written receipt was'nt active and he didn't put his signture on the rececipt he gave back. and two week and a half later he showed up because of the home shield person gave me the number and i had to actually tell him that i were planning to report this as a fraud , and he also had a bad... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We would like to reach out to you regarding this experience with your services. If you can provide your contact information to us at social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you regarding this matter. Thanks
All my experiences with AHS have been very positive. So thankful I got over my skepticism and signed up.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for your positive feedback Bill!
Terrible company. Totally unresponsive and it takes over an hour to get to anyone in customer service. I understand they have high call volume, but it's a daily/hourly occurrence for there to be over an hour of wait time. They is a terrible customer experience...hire more people! Additionally, I haven't been told, one way or the other, if my claim has been approved or denied. It's now been several weeks. Every time I call, I'm on hold forever and can't wait any longer. The vendors they use are terrible (some rated at D- with the BBB) and are also unresponsive. There is no point you could possibly give me to work with a home warranty company, and especially AHS.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Zachary, My apologies for the wait time and the issues that you have experienced with your services. If you email your property address and phone number to us at social@ahslink.com, attention "Consumers Advocate", we will look into this matter. Thanks
I have had AHS service for several years. I don't believe a customer should wait more than a day to get an item fixed. But i agree with many other customers about the response time of the sub contractors. When I call in my problem to AHS the instructions state that the company assigned to the job will call you and set up an appointment time to come out. Well that NEVER happens. I found myself calling the sub contractors and they act like they have no idea what you are talking about. I am in the process of researching and asking questions about other home warranties. Hoping things will improve!!!!!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, If you email us your contract number or property address and phone number to social@ahslink.com, attention, "Consumers Advocate" and we will be in contact with you regarding your concerns.
AHS has always been prompt and helpful, professional and expedient with great service and follow through. We have been customers for about 10 years and will be customers for the next decade as well.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many thanks for the great feedback Gena!
American Home Shield has been really good. In the first year of owning my condo (and waiving the home inspection), I've been able to get a couple of things fixed that would have cost a considerable about of money. There service providers have been really good, prompt in scheduling a visit and on time. I've had a really good experience, thus far. I wish it wasn't so expensive but I appreciate that they are willing to give me discounts.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for providing feedback about your service, Rita!
Came to fix refrigerator. Had to order part. Took another week or so. Repairman efficient and very nice. I don't like the fact that we are now billed for the service instead of paying the repairman directly.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for sharing your feedback, Dee. Your feedback is important to us.
I've called 3times for my dish washer which is still out of order !! The 3time they sent a drain cleaner and it's still not working !! I fell the warranty company uses fly by night companies to do the work instead of a highly trained compitent company
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Oscar, Please provide your contract number or property address and phone number to social@ahslink.com, attention "Consumers Advocate" and we will be in touch with you. Thanks
Stating that I'm EXTREMELY dissatisfied with this company would be an understatement!!!!! The wait time to speak to a representative is so incredibly long…just sad…The technicians that have been sent into my home for multiple issues have ranged from incompetent to flat out lazy! I will most definitely seek a new warranty company at the end of my current contract!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Tomika, Please send your contract number or property address to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you regarding your concerns. Thanks
The process was quick and professional. I was kept up to date with real-time notifications and everything works now.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the wonderful feedback Christian!
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
