American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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This company is a real rip off! I really wish people look at the reviews that this company has in Google and Facebook and then plan! Long story short, its going to be a small claims court with these fraudsters. They are absolute liars in their terms and they would send in contractors who will manipulate the issue in such a way that we end up paying more than its required as out of pocket. Funny thing is that they don't know that we are smart too!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, All feedback is important to us and we appreciate the time you took to tell us about your experience with your services. We sincerely regret that your experience with your services has not been pleasant and if you have any questions or need assistance, please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
I have not had good experience with AHS overall. It is easy to tell them what needs repair by going to their website but the contractors affiliated with AHS are hard to find. We live in Columbia and the plumbing company that served our house were located 60 miles away and they were able to fix the problem only after 5 or 6 visits. Same thing happened with Air conditioning problem we had; this time it took them 5 visits and problem was still not fixed. AHS declined to authorize a new A.C. unit and wanted to order parts for the very old unit. When the agent came to fix the unit, he did not have all the parts as AHS forgot to order all the parts. Frustrated beyond words, we decided to pay out... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Rajinder, We would like to look into this matter. Please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you. Thanks
I am extremely impressed with the timeliness and efffenciancy in repairing/replacing my appliance. Great company to deal with, not one regret in purchasing this policy.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Margie, We genuinely appreciate the wonderful feedback that you have offered. We aim to provide the best product possible for our customers. Thanks
They are higher priced and took longer to repair. Wanted me to wait 2 weeks for someone to come out and look at refrigerator/ freezer that where not working. When finally got somebody, took a while to get new one. But they would NOT give me the same brand I had. I complained to no avail. I was stuck with refrigerator that didn't have the textured (no prints) surface. Was too high for me to reach the water filter or the ice cube maker....not to mention that it only made like 6 cubes at a time.!!!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Mary, We apologize for the experience that you have had with your services. Please send your information to us at social@ahslink.com, attention "Consumers Advocate", and we will follow up with you regarding this matter. Thanks
After move in we found 2 separate issues. One was plumbing one was electrical. AHS responded quickly to our request for service. The individuals who came were prompt and professional. No additional charges were needed. No huge repairs were suggested. We were back in order quickly.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We're pleased to hear that you are satisfied with your services Cynthia. Thanks for the feedback.
We have been customers for approximately 18 yrs. Normally there isn't a big issue on repairs BUT when it comes to a major repair we have been through hell with AHS. Our AC unit has been giving us problems for a few years. We have paid for freon multiple times to be replaced, along with the compressor. Trouble started again in April 2017 and after 5 different contractors( 2 of which were sub contractors) putting in their diagnoses we finally have a new AC unit installed correctly at the end of July 2017. The biggest issue I believe was about the money that needed to be spent.We were told we could take a buy out and replace it- I wanted it CORRECTLY fixed or REPLACED. I told AHS after 18... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I am sorry to hear about this issue that you have made us aware of, If you provide your contact information to social@ahslink.com, attention "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
Can I put a negative star? Requested service for my A/C unit. First contractor never called. Called AHS, on hold for >1hr. Got contractor switched. Took a month for 2nd contractor to come out. When 2nd contractor came out, he just did a visual inspection, no dye or pressure test determine if there was an actual leak in the condenser coil. Said that the outdoor unit needs to be replaced. Had to call AHS to find out the status of the repair each time >1hr on hold. The contractor had not submitted the paperwork. When I finally got an answer about the repair, AHS and the contractor said that they would not replace the whole system. I had 2 independent contractors give me quotes on... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Michael, We would like to reach out to you concerning this matter. If you can provide your contract number as well as your property address and phone number, we will follow up with you concerning this matter. Thanks
I have had to deal with customer service almost on a daily basis for over 3 months....
The appliance that needed repair required 3 of AHS contracted service "professional" to fix.
Absolutely a horrible experience!!!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Mary, If you email your contact information to social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you regarding this matter. Thanks
Their prices are much higher then others. Wait times are very long. Speak to someone who doesn't know English well. I just cancelled after 3 years of dealing with them!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Shaun, Your feedback is important to us, and we are sorry to hear about the experience that you have had with your services. We strive to provide an excellent customer service experience for our customer and regret the experience you've had.
We are so happy to have chosen American Home Shield as our appliance and high dollar items. An experienced contractor is scheduled expediently from our call or email. We have been so pleased with the service provided we bought a contract on our second home.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Joyce, Thanks for taking the time to share your positive experience with us.
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SAVE 40% On Our Most Popular Plan
- No age limit on systems & appliances
- Home warranty plans available
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
