American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Professional, efficient plumbing expert. The gentleman worked quickly, explained to me the issues regarding the repairs, went to the hardware store to purchase an item he needed to repair my faucet.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Great feedback Ellen. Thanks
It has now been 5 visits from two different AHS Contractors to repair our refrigerator and it is still not fixed. Just ridiculous. This fridge is old and should have just been replaced. Instead, they keep replacing parts, which is not fixing the problem. Very Frustrating!
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T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Ken, I agree. If the technician is not able to complete the repair in a timely manner, we should look into replacement options. Please email us at social@ahslink.com Attention: Consumer Advocate. We will be glad to contact you.
Any company which is only willing to allow customers who would recommend them to write reviews is complete garbage.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Matt, If you have any issues regarding your services that we can assist with, please email your information to social@ahslink.com, attention, "Consumers Advocate" and we will be in contact with you. Thanks
Our recent service request was completed professionally and in a timely fashion. My AC went down in triple digit heat. I received a call within 24 hours and service the next day. We were back on line quickly and only had to endure 80 degree temperature on one side of the house for one day. We couldn't have asked for better service. Thank you AHS staff and contractors.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for sharing the wonderful feedback, Anita!
Very disappointed in the service that was provided by AHS. 7/10/17 call placed AC out 105 degrees in home over 1 hour to get phone contact. Was informed that Technician would be on site. Had to stay in hotel since temperature in home was in excess of 110 degrees.7/11- NO SHOW 7/12-Another company sent by AHS. Technician replaced capacitor and performed other work indicated on service report but unable to read. 7/13-Another call placed to AHS, system not cooling properly and unable to get any confirmation that a technician was coming.7/14-called personal AC contractor that was used in past and they did Report indicated) quick fix and recharge AC voltage absorption system Indoor Add... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Marty, We would like to look into this situation that you have made us aware of. If you provide your contract number or property address and phone number to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
My experience with AHS when my washer could not be repaired was very rewarding. They assisted with scheduling an appointment for a repair person to assess the problem and once a determination was made they found a replacement which was acceptable. The installation was handled within a week. The techs were very professional and informative regarding proper use and maintenance.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the great feedback ValDora!
The response was timely and the workmanship very professional. I recommend.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are happy to hear that you are satisfied with your services Paul. Thanks for the feedback.
Everything got done but it was a painful experience getting there. To begin with Altho the recording states 10 minutes EVERY SINGLE CALL I was on hold for OVER AN HOUR- unconscionable! The contractor Donell, from Controlled Climates was excellent. However his hands were tied because the part that was supposedly ordered didn't come in, he had to do all the followup, the purchase order was misplaced, the supply house gave it to another contractor who had the same purchase order. Sloppy sloppy sloppy and a horrible run around leaving me without air conditioning for almost 4 weeks ... and only then with my having to be involved with the followup and calling the President, Tom Haynes' office... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Margie, I am sorry to hear about the experience you've had with your services. I am happy that this matter has been resolved to your satisfaction. If you have any issues that we can help with please provide your information to social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you. Thanks
Costs are reasonable but seem to use very small companies per my experience with plumbing and dryer repair this year. On both occasions contractors had to return when primary repair was insufficient.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Daniel, Thanks for sharing the feedback of your service experience. We will use it to improve our products and services.
my contract with AHS is half and half, of course you refer Contractor to me immediately, last year 8/29/16, I had problem with my A/C in basement, you refer 3 Contractor, first one came (Liberty Plumbing) Service man came and left for no report, I had complain to AHS, on 9/22/16 you refer 2nd Contractor (Eastern Air Control) from South NJ, on the way to my apt. they called to cancel the appt. because the man got traffic ticket. on 9/26/16 you refer 3rd contracti American Airflow -Brian, they ordered new Split unit and installed on 11/3/16, it was winter season, we did not use, until this year super hot day June 22, 2017 we turned on both A/C and split unit, A/C in main house did not work,... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Di, I am sorry to hear about the problems that you have experienced regarding your services. If there is anything that we can assist you with please let us know by emailing your contract number or property address and phone number to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
