American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I have had a positive experience with all service I have ever received from AHS -- I've been with them since 2004 to the present! I've had an entire A/C system replaced and after that, repairs to it; repairs to washer, dryer, and refrigerator. I've had 2 hot water tanks replaced. Everything has been top-notch, efficient and competent. Their policy rates are competitive. I'm a very satisfied customer!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We're pleased to hear you're satisfied with our services, JoAnn. Thanks for the feedback.
I have used AHS previously without a problem. The last visit left me with a bad taste in my mouth. The technician did not seem interested and it took several weeks and several phone calls before my freezer was fixed. I can't believe that customer service followed up to ensure the repair was completed or contact me to advise of the status. I had to wait over 45 minutes to speak with an agent. I finally was able to connect via the webpage.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Pamela, I am sorry to hear about the problems that you have experience with your services. If this matter has not been resolved, please email your contact information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you regarding this matter. Thanks
Very responsive, but use inferior contractors
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T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
J, while we do review all of our contractors, I am sure some bad eggs slip through. If you are currently having any issues with a contractor, please email us at social@ahslink.com Attention: Consumer Advocate. We will be glad to contact you.
Moved to our new home and a week or two later noticed the freezer side on our side by side GE is not working properly . Called AHS , the service people came in two days later and fixed the freezer. Very impressed by AHS customer srvice. We will renew our service contract with AHS next year.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We're delighted to read the wonderful feedback Ali. Thanks
My experience was absolutely terrible. I had a heat pump go out at the end of my contract. The contractor that has hired, Greendian LLC, was beyond terrible. From the first day they came to inspect the issue until it was finally remediated was approximately 6 weeks. I requested to use a different contractor because Greendian was so terrible and AHS would do absolutely nothing to help me. Their customer service reps hung up on me multiple times and when I finally spoke to a manager, he lied and told me they had connection issues which caused the call to be dropped. I would never ever recommend anyone to use this company or their subcontractor.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Kyle, I sincerely apologize to you for this unpleasant experience with your services and would like to reach out to you regarding this matter. Please email us your contact information to social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you regarding this matter. Thanks.
The services are good and response from contractors is very satisfactory-HOWEVER- it' impossible to reach AHS by phone unless you have 20 minutes to sit. I called yesterday with a question, was told I had a 10 minute wait, heard a click and was told my wait was another 10 to 15 minutes. Didn't want to spend 25 min. to ask a simple question.
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T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Laura, we do apologize about the extensive hold times. We are aware and working as quickly as possible to resolve all issues to get the hold time down. If you still have questions, please email us at social@ahslink.com Attention: Consumer Advocate. We will be glad to contact you.
A totally rip off operation. Beware! I had been a customer for 3 years. As of August 1st they've changed there policy of paying the service privider to billing your account on file fir service payments! BBB complaint, canceled services, and disputing my service charge. Do not use is crooked operation!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Leslie, We would like to look into this matter. Please provide your contract number or property address and phone number to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you regarding this matter. Thanks
Very disappointed! Contacted AHS for two different issues one clogged drain the other my AC not cooling. AHS had companies come out both of which were unprofessional and incompetent. Neither the sink nor my AC issues were resolved. The plumber poured bleach down my sink and said I was good to go. The AC technician checked my system and told me it was fine and my expectation of my AC cooling to 71 at night were unrealistic. I contacted both companies to have them come out and make things right only to have the plumber tell me to pour bleach down my AC line and the AC technician not show up two times without a phone call. When AC came back out they didn't have the additive they were... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Christine, I am sorry to hear about your disappointing experience with your services. I sincerely apologize for this issue. If you can provide us with your contract number or property address and phone number by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you concerning this matter. Thanks
So I just submitted a review wherein I explained the difficulty I have contacting AHS. At the same time time, I was waiting on hold to spek with someone. I waited 49 minutes after which time my call was disconnected. Very frustrating. Now I called again and was informed my "expected wait time is greater than 30 minutes".
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We apologize for the extreme wait time and would like to reach out to you to see if there are any issues that we can assist you with. If you email your contract number or property address and phone number to us at social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
I have had AHS for a long time and anytime I have needed service they have been quick to respond. I have called and placed a repair order and have also placed an order at the web site, both ways have been effective. The companies have been quick to respond and have usually been companies I am familiar with.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Happy to hear that you are satisfied with your services Alice!
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
