American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I own a condominium on the Gulf Shore of Alabama, and have an American Home Shield Warranty for that property. In July, the air conditioning stopped working--not a good thing in Southern Alabama during the summer. It was close to July 4th, so we ran into holiday scheduling issues, but the company that came assessed the problem and identified the problem as a broken part in the condenser system Further investigation determined that the part was specific to the system and could have a generic substitution. Once the part was located, American Home Shield paid for the part and my AC was working within a couple of days. Sadly, because of the time of year and the proprietary nature of the part,... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate you taking the time to tell us about your experience with your services Laurie.
Worst company ever. I'm actually going to cancel today. I have had AC companies out 8 times in the last two years & no one can get the AC to work properly. When I call customer service, they do absolutely nothing to help. Each company has to drain freon & then put more in, at "50$" a pound. What a freaking scam.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kevin, Please send us your contact information via email at social@ahslink.com, and we will be in contact with you regarding this issue. Thanks
Its very good and reassuring. Usually very quick service on all calls. It's worth the money for sure, even though you may go a while before needing them. The only couple of things I don't like and wished they'd change: 1. Outside plumbing leaks; from the meter to your home aren't ever covered. and 2. Payment for cash-out on non-repairable appliances is slow.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Henry, Thanks for providing your feedback about your service experience. We appreciate the opportunity to improve our customer experience.
Poor choice here. 545 for warranty. 75 for service call. NOTHING called about is covered. Never received coverage details, like a booklet, specific list etc. . Paid out of pocket for locksmith to rekey at 129 and found later that was covered. NO reimbursement. "He's not in our network". Garage door off track...nope. Hot water heater, new, not installed right...nope. (STILL living with cold water only for a month now. 75 service call to be told NOT covered). Broken window...nope. Still have issues in this home, but am quite sure they'll do NOTHING and at 75 a pop, NOT ABLE ON SS! At this time, I can honestly say the purchase of a warranty, with this company was a mistake. The money spent so... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Debra, We are sorry to hear about the issues that you have experienced regarding your services. If you can provide your contract information or property address and phone number to social@ahslink.com, attention, "Consumers Advocate" we will be in touch with you concerning this matter. Thanks
Do not use these people! I have called 3 times. Each time their is an hour hold time to wait to talk to a rep. Also I had them fix a hot water heater they sent a contractor out to my house after talking to him. He had just got out of prison for rape. They hire the lowest life people to come to your house that do shady work. Beware.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ariels, Please provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", and we will be in touch with you concerning this matter. Thanks
Work is always done, but in many cases the process is drawn out by an outdated parts supply chain. Often the repair company may have the parts in hand, but AHS forces them to wait until they (AHS) orders parts through their own supply network (in order to save on costs). This delays what could be a quick repair.
Also the consumer has no choice in repair company being sent out. If you have a bad experience and need another repair, you get the same poor performer
T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Raymond, I am glad to hear you feel we are reliable in having your repairs completed. I do apologize for any delays in service due to our processes. We are looking to improve our customers' experiences daily and will take this post into consideration for improvements to come. If you need assistance on a current request please email us at social@ahslink.com.
Reporting our claim was simple and the issue with our AC was fixed within days. The contractor contacted us promptly as well. We are glad to have AHS for these unforeseen issues that come up as a homeowner!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Wonderful feedback Niki. Thanks!
AHS is definitely an advocate for the vendor and not the customer. I have been in several situations where I received bad diagnostics in which the vendor was allowed to overcharge me for services that were not needed or performed services to avoid the real issue which allowed them to come back multiple times to handle. I am actually checking out other warranty company's because I am going to cancel both of my contracts with AHS because of the timeliness of completing jobs and again their willingness to work with vendors who take advantage of their customers. Even the service fee is astronomical when most vendors in today's time will come out to check the issue out and diagnose for free.
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T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Tekeya, We do not like to hear that an incorrect diagnosis was submitted, especially at the cost of our homeowners. We do expect our contractors to be honest and fair at all times. We also expect our companies to complete repairs in a timely manner. If you currently require assistance on a request please email us at social@ahslink.com Attention: Consumer Advocate and we will be glad to further assist you.
I have been a customer of american homeshield for 11 years and have never had a bad experience
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We certainly appreciate the great feedback, Kenneth!
The customer service was horrible. I asked the young to explain something about the contract & she stated that I needed to read it again...It's obvious if I'm asking a question I don't understand & you would think that's what you guys are for. She was very rude.
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T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Oh no! I am so sorry to hear you were treated in such a way by one of our representatives! That is completely unacceptable, as we expect all of our agents to treat our customers with respect and dignity. If you still have questions, please email us at social@ahslink.com Attention: Consumer Advocate. We will be glad to contact you.
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
