American Home Shield Review
ConsumersAdvocate.org
4,124 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4124 Customer Comments & Reviews
Loading Reviews ...
Positively the worst experience I've had working with American Home Shield warranty. My telephone on hold times averaged at least an hour each time to attempt getting approval for our covered sewage ejector pump.The plumber assigned to the job complained to me he had 12 other calls to cover that day but left telling me it wasn't a covered in our contract. (while I showed him the contract while he was on a call to AHS) It took 10 days to get this straightened out and during those 10 days, it was a long drawn out process to talk to staff and/or supervisors to try and get answers and resolution. It was extremely frustrating to say the least and I was fortunate that I had the time to devote... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Breena, My apologies for this frustrating issue. If you can provide us with your contact information by emailing social@ahslink.com. attention, "Consumers Advocate", we will be in contact with you concerning this matter. Thanks
Horrible service consistently find ways to say things are conveniently not covered by even their best of the best warranty plan. Kept having to request second opinions just to have what I paid for each month honored. I just canceled my warranty plan because I am done going through all of their red tape. All the while my item (hot water heater, A/C, garbage disposal, oven, etc. sits and is still out of service while dealing with their nonsense.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
All feedback is important to us and we appreciate the time you took to tell us about your experience. We regret the experience that you have had with your services and would like to look into this situation. If you provide your contract number or property address and phone number to us at social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you. Thanks
A very disorganized company. When something goes wrong in your home , good luck reaching them in a timely manner. It took almost 3 weeks to fix my hot water heater. Hot water is kind of. Necessity. Very disappointed. The company wants to make it as difficult as possible for u to get service so u just give up.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Joey, I am sorry to hear about the issues that you have experienced regarding your services. If you need assistance concerning this matter, please email your contact information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
I had a problem with my Sub-Zero refrigerator. Home Shield had very few repairmen on Long Island to fix this appliance. The first one they sent was from Staten Island and he never fixed the problem and then took my $125 without recording that I had paid him. The second repairmen only spoke Russian and he thought there was no problem with the refrigerator. The third repair person from Action Repair Service knew what he was doing and finally fixed the refrigerator. I don't hold American Home Shield responsible for this mess but they could have better repairmen on Long Island if they want to do business here. I have used them before and they are essentially a sound, reputable company.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Gerald, I am sorry to hear about this experience that you have had with your services. We have located your information in our system and will follow up with you concerning this matter. Thanks
Responsive service for the two issues I have had thus far. One issue -- a broken garbage disposal -- was replaced within a couple of days. The second issue -- a problem with our stove/oven -- was initially serviced within a few days. The final servicing will be completed Aug. 21 -- about 12 days after I submitted the ticket.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bill, I appreciate the feedback, and you sharing your service experience with us. Thanks.
Timely response... easy on line request for service unlike other websites. Service Vendors professional & efficient.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Great feedback Kathy. Thanks!
My review of one star is based on the need for American home sheild to hold their vendors to a higher standard regarding timeliness and quality of work for members. I have had several vendors with horrible customer service and lack of experience in their field . I have waited 3 weeks for a response on my HVAC system replacement in the hot month of August and in December of this year waited a month for a completion of my hot water heater replacement . There is a need for process improvement within the company regarding the relationship with the vendors and how the operate with the members of American home shield .
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Crystal, Please provide your contract information to social@ahslink.com, attention, "Consumers Advocate" and we will be in contact with you. Thanks
I have been without a dryer for over a month now and waited on hold yesterday for 20 minutes then the call was disconnected. Only for me to call back and wait on hold for over an hour. The CS I spoke with was very nice and seemed to be as helpful as possible but there still is no resolution and I haven't received a call/email from the applicance company or American Home Shield.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Marla, We apologize for the wait time and the issues that you have experienced concerning the appliance. If you can provide your contract information or property address and phone number to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you regarding this matter. Thanks
This is by far the WORST home warranty company I've ever used. I was without a fridge for 3 weeks. Parts were ordered and arrived on time but the repair company kept delaying. I didn't have working AC for over a week in Texas, in the hottest time of the year. There have been multiple screw ups including using unqualified, poorly trained employees/contractors, inability to follow your own policies, no regard for requests as to which number to call (despite it being requested multiple times), poor work, and the inability to ever make contact with management. I have spent over 8 hours on the phone trying to get my repairs completed in the last week alone. Hold times are insane. I'm amazed... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Brina, We would like to follow up with you concerning the matter that you have made us aware of. If you can provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you. Thanks
Just spent a half hour on hold with their customer service. Someone answered, asked me to hold, and transferred me back to the starting automated menu. 10/10 would not use these crooks.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Jonathan, I apologize for the wait time. If you need assistance regarding your services, please email your contract number or property address and phone number to social@ahslink.com, attention "Consumers Advocate", and we will be in touch with you. Thanks
Top Rated
Our Partner
- Limited Time Offer: Save $150
- Covers some pre-existing conditions
- 30-day workmanship guarantee
- Option to use own contractor in some cases
