American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Overall I know things happen where AHS could not be efficient toward my needs, but the temperature was in the triple digits and I suffered from the time I called on 07/31/17 until 08/18/17, that was too long for anyone to have to wait for service, communication was awful, be more communicative please, calling in was a nightmare, I will give them a chance to rectify the problems.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Victoria, I would like to reach out to you concerning this matter. Please provide your information to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will follow-up you. Thanks
I've had to call AHS twice in 2 years, both times for my water heater and the plumbers they have sent out have been very professional. This most recent experience was especially encouraging as I'd had a contractor friend look at my water heater and have me consider purchasing a new one for over $1500. The plumber AHS sent out - Woods Plumbing from Fayetteville, NC - not only told me I didn't need a new water heater but informed me that when I do, it will cost between $300-800 and will be covered by my warranty with AHS - Whew! Thank you, American Home Shield Home Warranty. you are worth every penny!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Wonderful feedback Haven! We appreciate your comments.
American Home Shield is responsive and has great customer service. Their digital application on the phone is convenient and it's the only thing I use. In 1 minute I can get an appointment for my service needs. AHS also follows up to ensure service was rendered the way you require it. I would recommend AHS to everyone I know.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We genuinely appreciate the time you took to share your feedback with us, Sheila. Thanks
I like that you all send someone out to resolve the problem quickly. But i have been having problems with my AC unit for about 6 years, 2 or 3 times every summer. And you all hasn't replaced it. The companies you all are sending out here is doing temporary fixes. I think the unit needs too be replaced.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Keith, Please provide your contract number or property address and phone number to us by emailing social@ahslink.com, attention, "Consumers Advocate" and we will be in touch with you concerning this matter. Thanks
The first company assigned to fix out AC was going to take 4 days. When u called AHS back to try to get another company assigned I sat in the phone queue for 50 minutes!!! RIDICULOUS!!! It was quickly assigned to a different company and they did a great job very quickly. The AHS phone queue made this a horrible experience.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Beth, I apologize for the extreme wait time. We would like to follow up with you regarding this matter. If you can provide your information to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks.
Buyer beware. They contract with the worst companies and when you need to speak with them it takes over an hour to get through.
T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Tamara, we do review all of our companies to ensure they are licensed and insured and conduct homeowner reviews at the end of every service request to ensure our contractors are providing the best service possible. I do apologize if you have not been satisfied with contractors assigned to your requests. We are aware of the hold time and working as quickly as possible to address every concern and answer every call. If you still need assistance, please email us at social@ahslink.com Attention: Consumer Advocate. We will be glad to contact you.
They are prompt to schedule and cover quite a bit!
T
T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Kelly, I am so glad to hear you are satisfied with your coverage. Thanks for allowing us to Sheild your home!
I would like to score the full 5 stars but.... Some of the repair services do not reflect AHS standard. I had a significant problem with a poor service company when I looked at their BBB rating and over a 100 reviews, I couldn't understand how AHS could use such a poorly rated company and the complaints were so similar. I did appreciate AHS efforts to address the problem and I am hopeful that AHS will reevaluate how service company's are selected and monitored.
T
T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
David, I completely understand your concern about a poorly rated company. AHS does review all of our companies and guarantee they are licensed and insured.
you need to get a second company to check out your system when they call for auto they will not get you the money you are owed they call parts that are not a part of your system I am working on a way for people to get that info and the companies that are calling things like r-8 wraps instead of the proper term so it would not be covered and making you pay out of pocket this has been going on for years a lot in the kingwood,texas area will try to get info on what can be done,but for now always ask for proper code terms and contact your local inspectors office.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Allena, Please send your information to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you regarding this matter. Thanks
I give American Home Shield a zero rating. It is August 19th and I have been without Air Conditioning since July 8th. Their contractor, Piedmont Mechanical in Georgia came out three times, which I had to time off from work, and they did not fix the problem. I'm still sweating in my house. I called AHS to complain and had to wait to talk to a representative an hour and fifteen minutes. My complaint was July 20th and they obliviously did not take my message seriously, I'm still sweating. Piedmont Mechanical only works from 8-4 Mon-Fri, not on Saturday. I pay a monthly payment to AHS and this is what I get, wow. Do not use this company. Maybe this will be fixed by winter.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Larry, I am sorry to hear about this issue. If you send your information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you regarding this issue. Thanks
Top Rated
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- Limited Time Offer: Save $150
- Covers some pre-existing conditions
- 30-day workmanship guarantee
- Option to use own contractor in some cases
