Protectmycar.com Car Warranty Review


Rating: 8.9 / 10 (Excellent)
67 Customer Comments & Reviews - see all comments
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Protect My Car is a New York-based provider of car warranties. Established in 2005, Protect My Car boasts a range of policies that cater to all manner of applicants, including those who would not normally qualify. Regardless of chosen policy, every product offered by this company comes with rental car reimbursement and 24 hour customer service.

How is Protectmycar.com rated?

Breakdown

9/10
Coverage
10/10
Service Contract
9/10
Claims & Repairs
8/10
Reputation

Overall Rating: 8.9 / 10 (Excellent)

Protect My Car provides vehicle warranties with coverage tiers, cancellation policy, and rules regarding claims that are all pretty much standard. Unlike several of their competitors, however, Protect My Car’s liability limit is a flat rate, rather than dependent on the covered car’s specific value. This allows customers to clearly manage the details of their policies.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage
Exclusionary Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 9 / 10

Protect My Car’s warranty services are divided into three tiers - Supreme, Select, and Driveline, synonymous with the standard Exclusionary, Named Component, and Powertrain, correspondingly. While this company covers many traditional items and systems, they set themselves apart with their lock-out protection and navigation system coverage, as well as a flat liability limit of $20,000.
Limit of Liability: $20,000

What does Protectmycar.com cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Commercial / Business Use
  • Key Loss / Damage Protection
  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Electrical Components
  • Front & Rear Suspension
  • Fuel System
  • Steering

Additional Benefits

  • Substitute Transportation
  • Roadside Assistance

Claims & Repairs

Claims

Deductible Options
$100
Maintenance Records Required for Service?
Yes
Waiting Period
30 days and 1,000 miles

Repairs & Service

Repair Facility Selection
In-Network Only

Claims & Repairs - 9 / 10

At Protectmycar.com, claims for maintenance are granted only after the first 30 days and 1,000 miles. Subsequently, deductibles are posted at a flat fee of $100. Proper maintenance paperwork is also required for claims to be fully accepted at any of their large network of repair facilities.

Protectmycar.com Service Contract

Contract Details

Contract Length
36-60 months
Transferability of Warranty?
Yes

Sample Contract

Protectmycar.com provides a sample contract for potential customers on its website: Protectmycar.com Sample Contract

Service Contract - 9.5 / 10

Protect My Car’s contracts, which are transferrable, typically last between three and five years. Within the first 30 days, a full, money-back cancellation is possible. After the first month, cancellation is only possible if pro-rated for time and for a $50 administration fee.

Company Reputation

Company Details

Year Founded
2005
Vehicle Protection Association Member?
Number of Employees
51-200

Customer Reviews

TrustPilot Rating
7.7 out of 10
BBB Rating
A+
BBB Positive Reviews
30
BBB Neutral Reviews
1
BBB Negative Reviews
6

Reputation - 8 / 10

Despite not being a part of the Vehicle Protection Association, Protect My Car has maintained strong ratings from third-party institutions. Between its 7.7 from TrustPilot and its A+ from the Better Business Bureau, Protect My Car has the credentials to back up its reputation.

Contact & Additional Information


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67 Customer Comments & Reviews

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H
Hathaway
Lewes, Delaware
11/30/2017
5 stars all the way. Great customer service and prices.


L
Lambert
Cheyenne, Wyoming
11/22/2017
I didn't think I needed coverage until I was going down the highway and unexpectedly my car just staled out. I was in big trouble. I didn't have any coverage and no one to help. I had to pay for everything out of pocket for the labor, repairs, a tow, and rental car. That was very expensive. After all that I got smart and made sure I was covered. About a year later I had some more car problems but wasn't feared this time. I just took my ID card from the glove box, gave them a call and they sent help right away. They reimbursed me for my rental car and covered everything but my $100 deductible. It was stress lifted off my shoulders and money saved in my pocket book.


E
Erhardt
Lewes, Delaware
11/21/2017
Protect my car has the best options for me. They worked with the price and got the payments down to what I needed them to be. They have been true to their word and I like them so far.


K
Kastner
Cheyenne, Wyoming
11/20/2017
Protect My Car rates were great, which was why I chose them. They took care of the claim that I filed. At first, they said the claim wasn't covered on the protection plan but an hour later, it was covered. The vehicle was fixed in a day. Good service.


J
Josephine
Cheyenne, Wyoming
11/20/2017
When my car broke down abut a month ago, I was so upset. It is never good news when you see smoke from the hood and it putters out. I didn't fear though because I grabbed my ID card from the glove box and called protect my car and they came to the rescue. A $1,500 repair bill turned into $100 out of my wallet. That was such a relief and I'm so glad I have them to protect me.


T
Tonya
Edison, New Jersey
11/17/2017
My experience was nice. I was recommended by a friend and am happy that they talked to me about getting my car covered. Its been a good decision.


M
Malone
Lewes, Delaware
11/17/2017
This is no scam, no hidden surprises like some other companies I've dealt with in the past. This company is legitimate. They have held up their end of the deal. They've saved me money, time, and stress. Couldn't be happier.


D
Dalton
New York, New York
11/14/2017
I called Protect My Car, had a discussion with someone over the phone, and I liked what they offered. I had a little issue with my car and the people who worked on it took care of everything for me. I feel pretty safe with having Protect My Car.


E
Ernesto
Lewes, Delaware
11/8/2017
I called Protect My Car and had a conversation with someone over the phone, and I liked what they offered. I had a little problem with my car and the people who worked on it took care of everything for me. I gave them my information and the number that I had, and they took care of it from there. They told me everything was taken care of and they did not have any problem at all. I'm satisfied with that entire experience as well as the rate I'm paying.


C
Chadwick
Cheyenne, Wyoming
11/8/2017
I've only used Protect My Car once, but they took care of me. I gave this old number to my guy at the Chevy place. He looked it up, fixed my car and it only cost me $100. I check the payment out on the 27th of every month. Even when I don't have the money in the bank, if I call them, they will hold it off until the next week. I've had to do that a couple of times and it's very nice. It keeps me out of paying the bank $35 fee. It's been a pretty great experience overall.



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  • 24/7 roadside assistance
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  • Vehicles up to 160,000 miles
  • 30-day money back guarantee
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  • Consistently #1 in customer satisfaction