Endurance Auto Warranty Review


Rating: 10 / 10 (Excellent)
35 Customer Comments & Reviews - see all comments
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Endurance is a provider of car warranties with an A+ on the Better Business Bureau. Based in Illinois and founded in 2006, this company has specialized in providing coverage to people whose manufacturer warranties have since expired. Highly rated by over seven premier establishments, Endurance’s highly variable coverage options can assist customers in any situation.

How is Endurance rated?

Breakdown

10/10
Coverage
10/10
Service Contract
10/10
Claims & Repairs
10/10
Reputation

Overall Rating: 10 / 10 (Excellent)

More than any of its competitors, Endurance Warranty sets the standard for the rest of industry. Their coverage options, contract details, and claim criteria are all clearly defined and adhered to. This is backed up by its numerous third-party accreditations, including the Vehicle Protection Association. By and large, we recommend that potential consumers consider Endurance's policies as a great option when researching extended car warranties.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage
Exclusionary Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 10 / 10

As with most providers of car warranties for both new and pre-owned vehicles, Endurance offers the traditional three types of coverage: drivetrain, named component, or exclusionary. Where they really set themselves apart is in their specialized coverage, which includes high tech components, commercial vehicles, and electric cars. Bear in mind, however, that Endurance limits their payouts to the trade-in value of the vehicle in question.
Limit of Liability: The average trade-in value of the vehicle as provided by the NADA Guides or the purchase price of the Vehicle as provided by a Bill of Sale.

What does Endurance cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Commercial / Business Use
  • Hybrid / Electric Vehicle Components
  • Factory Navigational System
  • High Tech Electronic Components

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension
  • Fuel System
  • Steering

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Endurance exclusions, check out this page.

Claims & Repairs

Claims

Deductible Options
$100
Maintenance Records Required for Service?
Yes
Waiting Period
30 days and 1,000 miles

Repairs & Service

Repair Facility Selection
In-Network Only
Number of Mechanics
350,000

Claims & Repairs - 10 / 10

At Endurance warranty, maintenance claims are allowed following the first 30 days and 1,000 miles of coverage. Following this time period, deductibles are typically $100, and require paperwork for the claim to be fully accepted.

Endurance Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Endurance provides a sample contract for potential customers on its website: Endurance Sample Contract

Service Contract - 10 / 10

Endurance does not require vehicle inspections for the warranty coverage to begin. Making things even easier, not only is a warranty transfer allowed, but cancellation comes with a money-back guarantee within the first 30 days. A pro-rated refund may be granted thereafter.

Company Reputation

Company Details

Year Founded
2006
Vehicle Protection Association Member?

Customer Reviews

TrustPilot Rating
6.9 out of 10
BBB Rating
A+
BBB Positive Reviews
692
BBB Neutral Reviews
6
BBB Negative Reviews
94
Date Collected
2017-09-27

Reputation - 10 / 10

Despite its TrustPilot rating of 6.9, Endurance’s Better Business Bureau grade is an excellent A+. This rating is backed by nearly 700 positive-leaning reviews with a distinct emphasis on reaching out to their customers.

Contact & Additional Information

Homepage URL
Company Phone
(866) 918-1438
Headquarters Address
400 Skokie Blvd. Suite 105, Northbrook, IL, 60062
Mailing Address
400 Skokie Blvd. Suite 105, Northbrook, IL, 60062

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35 Customer Comments & Reviews

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Barry D
Chicago, Illinois
5/9/2018
Steven Sanchez was very helpfully Very knowledgeable very very nice easy to understand what he was saying just fantastic very professional He made me feel good made me happy work with me very nicely couldn't say enough good about him a great guy thank you


S
Shanore J
Ashburn, Virginia
5/9/2018
Alvin was a great guy. He talk me out of canceling my policy. And his customer service was amazing.


J
Julia
Las Vegas, Nevada
5/9/2018
Steve's Sanchez was really helpful with all of my needs. You can tell he really cares about people and your company. A+++ From now on I only want to do business with him!


M
Melinda S
Denver, Colorado
5/8/2018
I got the misleading letter that mimics a government agency on the outside and the inside the envelope. They used bad and out-dated information. They also concealed who they are in the letter and even on the outside of the envelope, by avoiding the company name. There are a few other ridiculously stupid contradictions that I don't recall after a few hours. I already shredded that garbage, so no new details can be shared on the highly fishy document I was sent. Then I called to ensure that they will never contact me ever again and told the so called customer service agent starts talking trash, while I used too many big words like mimic and perpetuate. I am pretty sure that she just got out... Read More


K
Kamish
Newark, New Jersey
5/4/2018
Shelia was the only person that made me want to renew my warrantty . Since March I had an issuse with trying to see why my contract said one thing and the company said another . I was embarrssed when I tookmy car to get fixed and they said the warrantty had expire , which wasnt true. Shelia promised to solve my issue and she did a great job at it. Its more to my story but this is not about the problems I had with the company and the 3 people that let me down. Its about how great of a job this one woman did and how she put a smile on my face at the end. If i could I will call her for anything dealing with this company because I know for sure she will getthe job done. Thank u so much Shelia.


E
Elliot
Dallas, Texas
4/27/2018
Shelia was very helpful and got me the best deal i could ever get. Highly satisfied.


N
Nyasha
Chicago, Illinois
4/26/2018
I spoke with shiela yesterday and I must say “ exceptional customer service “ best I’ve heard in years.. Sheila was very professional and helped me with all my needs oh and I must say in a timely fashion... Endurance is the best!!!


J
JohnAtkins
Ashburn, Virginia
4/26/2018
Excellent company! Sheila helped me make the decision to stay with Endurance over Carshield. She even explained to me how to read both policies for myself and I was able to see the clear difference on what I was being offered from both companies and Endurance was the clear winner.


B
Bob
Detroit, Michigan
4/25/2018
I called in because I was wanted to cancel my contract after talking to a friend what said it was a waste of my money. After talking to Sheila for a while, she made me realize that it is important to keep it so I did. Thanks!


R
Rich
Detroit, Michigan
4/24/2018
I recently called and spoke to Sheila to make sure the issue with my car was going to be covered and she went over it all and assured me it was covered, and it was after the claim was filed. She was very friendly and very helpful!



Top Rated
Our Partner
10 / 10
  • 24/7 roadside assistance
  • 350,000 certified mechanics in US and Canada
  • Vehicles up to 160,000 miles
  • 30-day money back guarantee
  • Rental car benefits
  • Waiting period
  • No upfront payments
  • Consistently #1 in customer satisfaction