Endurance Auto Warranty Review


Rating: 10 / 10 (Excellent)
12 Customer Comments & Reviews - see all comments
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Endurance is a provider of car warranties with an A+ on the Better Business Bureau. Based in Illinois and founded in 2006, this company has specialized in providing coverage to people whose manufacturer warranties have since expired. Highly rated by over seven premier establishments, Endurance’s highly variable coverage options can assist customers in any situation.

How is Endurance rated?

Breakdown

10/10
Coverage
10/10
Service Contract
10/10
Claims & Repairs
10/10
Reputation

Overall Rating: 10 / 10 (Excellent)

More than any of its competitors, Endurance Warranty sets the standard for the rest of industry. Their coverage options, contract details, and claim criteria are all clearly defined and adhered to. This is backed up by its numerous third-party accreditations, including the Vehicle Protection Association. By and large, we recommend that potential consumers consider Endurance's policies as a great option when researching extended car warranties.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage
Exclusionary Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 10 / 10

As with most providers of car warranties for both new and pre-owned vehicles, Endurance offers the traditional three types of coverage: drivetrain, named component, or exclusionary. Where they really set themselves apart is in their specialized coverage, which includes high tech components, commercial vehicles, and electric cars. Bear in mind, however, that Endurance limits their payouts to the trade-in value of the vehicle in question.
Limit of Liability: The average trade-in value of the vehicle as provided by the NADA Guides or the purchase price of the Vehicle as provided by a Bill of Sale.

What does Endurance cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Commercial / Business Use
  • Hybrid / Electric Vehicle Components
  • Factory Navigational System
  • High Tech Electronic Components

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension
  • Fuel System
  • Steering

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Endurance exclusions, check out this page.

Claims & Repairs

Claims

Deductible Options
$100
Maintenance Records Required for Service?
Yes
Waiting Period
30 days and 1,000 miles

Repairs & Service

Repair Facility Selection
In-Network Only
Number of Mechanics
350,000

Claims & Repairs - 10 / 10

At Endurance warranty, maintenance claims are allowed following the first 30 days and 1,000 miles of coverage. Following this time period, deductibles are typically $100, and require paperwork for the claim to be fully accepted.

Endurance Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Endurance provides a sample contract for potential customers on its website: Endurance Sample Contract

Service Contract - 10 / 10

Endurance does not require vehicle inspections for the warranty coverage to begin. Making things even easier, not only is a warranty transfer allowed, but cancellation comes with a money-back guarantee within the first 30 days. A pro-rated refund may be granted thereafter.

Company Reputation

Company Details

Year Founded
2006
Vehicle Protection Association Member?

Customer Reviews

TrustPilot Rating
6.9 out of 10
BBB Rating
A+
BBB Positive Reviews
692
BBB Neutral Reviews
6
BBB Negative Reviews
94
Date Collected
2017-09-27

Reputation - 10 / 10

Despite its TrustPilot rating of 6.9, Endurance’s Better Business Bureau grade is an excellent A+. This rating is backed by nearly 700 positive-leaning reviews with a distinct emphasis on reaching out to their customers.

Contact & Additional Information

Homepage URL
Company Phone
(866) 918-1438
Headquarters Address
400 Skokie Blvd. Suite 105, Northbrook, IL, 60062
Mailing Address
400 Skokie Blvd. Suite 105, Northbrook, IL, 60062

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12 Customer Comments & Reviews

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J
Jeremiah
Dothan, Alabama
9/5/2017
First off, their phone reps know zero, cam provide quotes based of of regurgitated info from a screen. Monkeys inputing data, to spit out data to you. Could not tell me in specifics if the stock turbo was a covered item. Secondly, company refuses to warranty range rover. Not worth my time, and judging by other reviews where this company has cheated paying customers, I'd say I dodged a bullet by owning a range rover.


Michael W
Mattapan, Massachusetts
8/19/2017
I purchase an extended warranty from endurance and when it was time to use it to have my transmission fixed they denied the claim that is not a good company to do business with.I have all the paperwork needed to go to court.


Rodney D
Clementon, New Jersey
8/16/2017
Hey Brad (Endurance rep) why is it you only follow up positive feedback with a comment and don't follow up with the negative feedback? I think we all know why Brad, because the negative feedback is true and you can't deny that.


Bubbie H
6/14/2017
I previously wrote a review in regard to the endurance extended warranty company. I WROTE a bad review on Endurance.Since then I have been contacted by John at Endurance.He explained that they write for interstate ins. Company too if your vehicle does not meet their criteria to be covered by them. . Because my vehicle did not meet their criteria for them they where 3rd party and wrote me a policy with Interstate ins. He has made things right as far as Endurance goes since then. I have nothing but good remarks for him and Endurance! I just wished I could have taken a policy out with Endurance!


D
David V
Colorado Springs, Colorado
6/13/2017
PLEASE READ BEFORE YOU BUY FROM ENDURANCE. I purchased a coverage program on April 20, 2017. It had a 30 day/1000 mi waiting period. After driving over 5000 miles (and well over the 30 days) my check engine light came on. I took it to a local repair shop and received a P2004 code. Intake manifold stuck open. I turned in a claim that was denied. They stated that it happened due to a carbon build up. They also told me that my repair facility told them the mode of failure. They never told them the mode of failure, in fact Endurance didn't want to hear what the mechanic had to say. Endurance told me it was denied, period! After several phone calls they told me that they would send an inspector... Read More


S
Sarah H
Chicago, Illinois
3/14/2017
I had an emergency and called endurance warranty. Eddie had a positive attitude and found a towing company nearby and gave me roadside assistance number. Very helpful!

Brad  
Official Response

of Endurance Auto Warranty
Hi Sarah! Thank you for choosing Endurance and sharing your valuable feedback. We’re so glad we were able to help with your emergency. That’s Eddie for you, always brightening our days in the office with his positive attitude; it’s his and our pleasure to help customers like you. If you have any other questions or need assistance with anything in the future, please always feel free to reach out. We are always here to help! -Endurance Customer Care Team

D
David C
Tempe, Arizona
3/14/2017
I had great experience with Endurance. My car broke down yesterday and I towed it to my mechanic, we reached out to Endurance to find out if the repair is covered and it was. The mechanic is fixing my car now and endurance will pay him directly, I only have my deductible. I'm so happy I purchased extended warranty, it really saved my money!

Brad  
Official Response

of Endurance Auto Warranty
Hi David! It’s great that our Endurance Customer Service Department was able to help you get your vehicle to your mechanic and pay for that repair while you were still at the facility. Saving our customers money and providing world-class customer service is something we take seriously. Thanks for sharing your valuable feedback! - Endurance Customer Care Team

C
Cole
Tempe, Arizona
3/14/2017
I have Endurance coverage on my Honda and I'm very happy with their customer service.

Brad  
Official Response

of Endurance Auto Warranty
Hi Cole, Thanks for sharing your thoughts! We are glad to hear you are happy with our customer service. And we hope should you ever need to call them again your experience continues to be easy and positive. Thanks for being an Endurance member! -Endurance Customer Care Team

B
Big S
La Mirada, California
11/17/2016
I submitted a request for info on the extended warranty, can't get an email, phone or a pidgeon for a response. If that's the response time on an inquiry, I would hate to see what they do when you need their services.


M
Muoi
10/25/2016
Very happy with the service I received today. Highly recommend this warranty company.



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