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Delta Auto Protect Review
ConsumersAdvocate.org
148 Customer Comments & Reviews - see all comments
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NOTICE: On February 12, 2020, the Pennsylvania Attorney General’s office filed suit against Omega Vehicle Services, LLC d/b/a Delta Auto Protect and its owners for violation of consumer protection laws. The complaint alleges that in numerous instances Delta Auto Protect failed to authorize covered repairs, wrongfully denied covered claims, failed to respond to claims inquiries, failed to refund consumers for contract cancellations, and otherwise misrepresented their business practices. This case has not yet come to trial and the truth of these allegations has not been adjudicated.
Since 2013, Delta Auto Protect has provided affordable extended car warranties throughout the United States. Located in Philadelphia, this company offers 24/7/365 roadside service, transferable service agreements, and Automotive Service Excellence-certified technicians.
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148 Customer Comments & Reviews
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Absolutely the worst company I have ever had to deal with. I have detailed the way I was handled by this company. The following is the final email to the president of this company. He has yet to respond and I hope this prevents others from being conned by this bogus warranty company. He, nor any representative has had the decency to respond so, buyer beware. This posting will appear on every reporting agency on the internet. You have to be a fool to deal with this company. Dear Mr. Charles Seruya, President: I wanted to make you aware of the way I was treated by your employees before I post this on every internet web site the evaluates companies like yours. I purchased, in good... Read More
Add me to the list. Work at a major Chevrolet dealership in North Carolina. Been an advisor for over 20 years and dealt with hundreds of extended warranty. All reputable extended warranty company's will pay the claim within 24 hrs. I have called every day for past 7 days. Have faxed in paperwork 3 times and scanned and emailed twice. Every time I call i get the same run around "we'll call you back today." No one ever calls. I will be writing the better business bureau tomorrow. DO NOT BUY A DELTA WARRANTY. My guess is they will be bankrupt within year if they are paying anyone it's because they don't have the money. BUT A CNA WARRANTY. Great company, reputable, and have... Read More
Agent is very pursuant to make you buy this policy. Will explain everything in diplomatic way (Nothing true but lie). In my case Shaun Michaels 18665985429 ext 412. When I initiated claim left a voice mail no one returned my call. Called my so called best customer service person S Michaels he did not pick up call and not replied. Agents made me run around for 6 days then paid claim 1/3rd. That time another claim specialist came in picture, name Aaron Ext 404. Acted like best claim person to talk when we have problem. Same situation he will not pick up phone. Can you believe they have answering service where you leave and message and no one will return call? My second claim came and there... Read More
I am an auto repair shop owner that has been in business for 37 years and routinely deal with auto repair extended warranty companies. Delta Auto Protect is the most unprofessional and dishonest company that I have ever dealt with. They have yet to pay my shop the approved reimbursement amount after over two weeks. Most reputable companies will pay a shop within 24 hrs of a completed approved repair. In just about every conversation that I have had with one of their representatives, I have been lied to. I was told that I would be issued a credit card payment within two days of a completed repair. I was told that a check was being sent to me. I was told that the finance department... Read More
Not Impressed at all. I purchased the Diamond Premier policy in August 2015 at the cost of $5118. I have never made a claim until two weeks ago. I had three issues with my car. 1) The convertible roof would not latch down. 2) the trunk micro-switch was broken 3) The steering rack was leaking. They refused to cover the roof and truck and now they are telling the garage they will only cover 15% of the steering rack cost. Meanwhile they lie to me every time I call by telling me the part has been ordered and would be delivered in 24 hours. My car has now been in the shop for 10 days and no sign of resolution. I have now reached out to an Attorney, the BBB and an SEO company to spread my... Read More
As a service writer, I will no longer be accepting Delta Auto Protect. Every time I have attempted to deal with this company I have been lied to. The check is in the mail seems to be the go-to excuse. This after they confirm they will pay immediately with a credit card authorization once repairs are complete. Still waiting on payment for repairs completed months ago.
Like the other shops,I am still waiting to get paid. We submitted a warranty claim that was approved at the beginning of Sept. and i was told a check was mailed out on the 8th. I have heard every excuse, lost in mail, new check cut,The best one was accounting being shut down for 4 days for a "p27 update" .
When I would call, my calls would go straight to VM. So I called on a different number and immediately got thru. They got wise to that so now instead of VM. I am put on hold for 5-10 mins and then the call disconnects..REALLY?
This is starting to look like US Fidelis all over again. Did'nt those guys go to prison?
Update: Check received on 09/22/2017 ------------------------------------------------------ I've been waiting on a check regarding the cancellation of my policy for 33 days and counting. I followed up after 20 days and spoke with Aaron Lynch (a manager) on September 7th and discussed with him that I have been waiting on my payment since August 17, to which he replied that there was a zip code issue regarding my address and the check would be reissued that day. 10 business days later, no check. I called yesterday and told Aaron that I have been waiting for over a month and have been told on 2 separate occasions that the check had been issued when it really hadn't been. I explain that... Read More
My car was having electrical issues and it turned out I needed a new alternator. This would have cost me about $1300 if I didn’t have protection! Delta paid my shop directly and they replaced the alternator and I was on my way. Their customer service is really awesome and they are always so pleasant on the phone. This company takes care of their clients! HIGHLY RECOMMENDED!
This is the worst Warrenty company I have ever had. They denied my claim because of a technician bulletin on my car which is not the same as a recall. So I'm left with a $2000 dollar bill. A delta representative even told the technician this is there way of getting out of paying a claim which is bs. Every car has some kind of tech bulletin it's there to let a technician know if there's a curtain problem with your car what you might want to look at as being the problem
Top Rated
Our Partner
Sign up & get $300 off your new policy
- Enjoy a FREE year of Elite Benefits including tire coverage, collision discounts & more
- 24/7 Roadside Assistance
- Choose your own certified mechanic
- Consistently #1 in Customer Satisfaction
- Get a free & fast quote now