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CarShield Auto Warranties Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
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CarShield is an auto warranty company based out of O’Fallon, Missouri. Since its founding in 2005, the company has served over 2 million vehicles, aiming to offer a dependable, reliable, and affordable solution to unexpected and costly repairs.
 
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How is CarShield rated?

Breakdown

5.0/5
Plans & Service Contracts
5.0/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 5 / 5 (Excellent)

CarShield offers auto service contracts for cars, motorcycles, and ATVs, designed to cover a broad spectrum of vehicular repairs and breakdowns. The company promotes a variety of plans tailored to fit every budget and type of vehicle. Additionally, CarShield provides a convenient mobile app that allows customers to submit claims from any location.

CarShield allows you to choose from 5 flexible vehicle service plans, customizable to fit your needs and budget. Since 2005, CarShield has helped cover over 2 million vehicles, and processed over $1 billion in claims. Their vehicle service plans go beyond repairs, offering extra benefits like choosing your mechanic, free towing, 24/7 roadside assistance, and rental car reimbursement. To get a free quote, you can call the company's toll-free number.

Coverage Overview

Key Facts

Plan Types
Diamond
Platinum
Gold
Silver
Aluminum
Types of Vehicles Covered
Pre-Owned
Autos
Motorcycles
ATVs

Coverage - 5 / 5

CarShield’s coverage varies by plan, meaning you can look for the plan that best fits your budget. The company covers everything you would expect an auto warranty company to cover and you can select more or fewer types of coverage as your needs dictate. CarShield offers coverage for passenger trucks, motorcycles, and ATVs. The company also covers some luxury models that other auto warranty companies won't touch.

To help shoppers understand its service, CarShield offers an extensive FAQ and sample policies for each plan so you know exactly what's covered under each of its plans.

What does CarShield cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Water Pump
  • Alternator
  • Starter
  • A/C
  • Power Windows

Specialty Coverage

  • Engine Control Module
  • Starter
  • Alternator
  • Navigation/GPS
  • Electrical System

Claims & Repairs

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
Varies by contract

Repairs & Service

Repair Facility Selection
ASE-Approved Facilities

Claims & Repairs - 5 / 5

CarShield allows you to file a claim online, through its mobile app, or by calling the company on the phone. The company works directly with mechanics certified by Automotive Service Excellence to ensure the repair will go smoothly. With some plans, the company also covers rentals (for qualifying repairs) in case your car will require four or more hours of labor. Some warranties include roadside assistance and towing services. Terms and conditions apply, so check your specific policy carefully.

Covered claims are paid directly to the repair facility, with the car owner only paying for deductibles and non-covered charges.

CarShield Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Plans & Service Contracts - 5 / 5

CarShield claims most contracts are transferrable upon the sale of the vehicle, but that it varies by contract. For this reason, the company suggests consulting with a representative to discuss the specific terms of the contract that apply to you before making a decision. CarShield does not require a vehicle inspection for a contract to be offered.

Company Reputation

Company Details

Year Founded
2005

Customer Reviews

Trustpilot Rating
4.2 out of 5
BBB Rating
A
Date Collected
2024-04-12

Reputation - 5 / 5

CarShield has a 4.2 rating from Trustpilot, with the overwhelming majority of reviews rating the company as “Excellent.” CarShield is accredited by the Better Business Bureau with an A rating.

Contact & Additional Information

Homepage URL
https://carshield.com/
Company Phone
(800) 277-7170

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Customer Comments & Reviews

Loading Reviews ...
Elaine W
6/8/2023
Waiting forever for them to send parts different excuse every time I call. I would look for better company not as advertised on TV

J
Joseph S
3/3/2023
This is not the warranty plan you want they delay delay delay causing you extra expanses dragging out claims and do not live up to the advertising of quick and fast claim service Power train claims are really delayed till you pay for the claim and then they won’t pay for covered claims or reimburse you for the supposedly covered repair that is clearly listed in the contract

fishonn12
12/15/2022
Very hard to deal with and two people from same company came up with 2 different coverage definitions , One said my issue was covered and the other said no. Bottom line I was out of pocket. Would not recommend CarShit to anyone. I emailed Glen Beck to inform him that he is ill intended with his sponsors.

bendohnji
11/3/2022
Extremely poor services, they have hidden fees. They only pay a certain portion. They do not provide what they say they do.

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