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Delta Auto Protect Review


ConsumersAdvocate.org Rating: 3 / 5 (Average)
148 Customer Comments & Reviews - see all comments
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NOTICE: On February 12, 2020, the Pennsylvania Attorney General’s office filed suit against Omega Vehicle Services, LLC d/b/a Delta Auto Protect and its owners for violation of consumer protection laws. The complaint alleges that in numerous instances Delta Auto Protect failed to authorize covered repairs, wrongfully denied covered claims, failed to respond to claims inquiries, failed to refund consumers for contract cancellations, and otherwise misrepresented their business practices. This case has not yet come to trial and the truth of these allegations has not been adjudicated.
Since 2013, Delta Auto Protect has provided affordable extended car warranties throughout the United States. Located in Philadelphia, this company offers 24/7/365 roadside service, transferable service agreements, and Automotive Service Excellence-certified technicians.
 
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How is Delta Auto Protect rated?

Breakdown

3.0/5
Plans & Service Contracts
3.0/5
Claims & Repairs
3.0/5
Reputation

Overall Rating: 3 / 5 (Average)

Delta Auto Protect's plans are some of the most affordable in the industry with industry-average restrictions and covered components. Warranties are backed by an A.M. Best "A" rated insurance company. The company offers specialty system coverage including high-tech electronic components and factory navigation systems.

The company's online reputation, however, has much room for improvement. It is rated "poor" by Trustpilot and F by the BBB. Many of the complaints about them concern a lack of customer service, difficulty in contacting them, and refusals to resolve customer disputes unless negative comments and reviews were withdrawn. While complaints about customer service are common in this industry, Delta Auto Protect garners more than their share.

If you are looking for an affordable auto warranty plan, Delta Auto Protect might be the right choice for you, but if things don't go as they should, you may experience frustration in trying to resolve your issues with them.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 3 / 5

Delta Auto Protect offers three affordable named component coverage plans: Diamond, Diamond Plus, and Diamond Premier.

The covered components for each plan are clearly listed on the company's website, which can be helpful to consumers.

The company covers vehicles up to 20 years old and has a mileage limit restriction up to 140,000 miles.

What does Delta Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Windshield Repair
  • Factory Navigational System
  • High Tech Electronic Components

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Delta Auto Protect exclusions, check out this page.

Claims & Repairs

Claims

Maintenance Records Required for Service?
Yes

Repairs & Service

Repair Facility Selection
In-Network Only

Claims & Repairs - 3 / 5

Delta Auto Protect requires that diagnoses and repairs be conducted by ASE-certified mechanics.

It also has its own ASE-certified technicians on staff to facilitate communications between Delta and the repair facility, and to review diagnoses and estimates.

Delta Auto Protect reserves the right to supply the necessary covered replacement parts for a given vehicle, a reservation which has been the source of some customer complaints when the supplied parts did not function properly.

Delta Auto Protect Service Contract

Contract Details

Transferability of Warranty?
Yes

Sample Contract

Delta Auto Protect provides a sample contract for potential customers on its website: Delta Auto Protect Sample Contract

Plans & Service Contracts - 3 / 5

Delta Auto Protect publishes its service contract on its website and makes it easy to find without signing up or providing any consumer information.

The contract is reasonably easy to read and understand.

It requires that consumer disputes be submitted initially to arbitration by the American Arbitration Association, but consumers retain their right to go to court after arbitration has taken place.

Company Reputation

Company Details

Year Founded
2013
Vehicle Protection Association Member?
Company Backed By
Not published

Customer Reviews

Trustpilot Rating
2.7 out of 5
BBB Rating
F
BBB Neutral Reviews
0
Date Collected
2020-03-20

Reputation - 3 / 5

Delta Auto Protect has an F rating with the Better Business Bureau and a number of negative reviews and comments. The BBB also has an alert on Delta's page that states "It has come to BBB’s attention that the business is requesting that a customer(s) withdraw complaints filed through BBB as a condition of resolving the complaints. BBB does not withdraw complaints under these circumstances." The company's reputation on Trust Pilot is no better and earns it a "Poor" rating. Many customers complain that the company is very difficult to communicate with.

Contact & Additional Information

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148 Customer Comments & Reviews

Loading Reviews ...
S
Story A
2/28/2017
Staci was Awesome! I am definitely a proud member of Delta Auto Protect, and I strongly recommend its services to other prospective members.

Chris R
2/8/2017
We did work for DAP on a policy holders car. After 30 days, several false promises of payment, and several follow up calls seeking payment, still nothing. After about a month of getting strung along we decided to warn people via sites like this. After the reviews were posted, we contacted DAP again. This time we were told that a stop payment was put on the claim because of the reviews. They would pay us, but only if and when the reviews were removed. They went so far as to give us the cell number and a name to call for one of the sites to have our review taken down. Once they were removed, we did get paid. I'm posting this as a warning to repair shops and consumers alike that this is a... Read More

T
Thomas
12/26/2016
I've had Delta Auto Protect for 2 years now on my hyundai elantra. Recently my car started acting weird so I took it to my local dealer who ran some tests and found out the rack and pinion on my steering system was failing. My dealer contacted Delta directly and Delta paid my dealer directly over the phone with a credit card. My car was repaired and I was on my merry way in no time. I recommend Delta to anyone looking for a car warranty!

J
Jared H
9/16/2016
Delta authorized my ac repair on my Maserati Quatroportte my dealership said they were very easy to work with

D
Domonic W
9/9/2016
Domonic W. Oklahoma City I purchased a warranty though Delta Auto Protect and was a little skeptical because the price was so much cheaper than their competitors by almost 50%. That along with all there positive reviews.. So I got cold feet and ask for a refund... They simply ask why and gave me my money back within 48hrs..

G
George
8/23/2016
Delta is selling contracts with no insurance backing up these policy this is illegal in most states if they don't pay your claim simply contact PA attorney generals office and the BBB

P
PetePete
4/7/2016
I have a warranty on both my truck and car from Delta. I've been with them for about 4 years now and they've always been their when I need them.

A
Ashley
12/28/2015
I recently filed my first claim with delta auto protect, the service was excellent.

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