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Delta Auto Protect Review
ConsumersAdvocate.org
148 Customer Comments & Reviews - see all comments
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NOTICE: On February 12, 2020, the Pennsylvania Attorney General’s office filed suit against Omega Vehicle Services, LLC d/b/a Delta Auto Protect and its owners for violation of consumer protection laws. The complaint alleges that in numerous instances Delta Auto Protect failed to authorize covered repairs, wrongfully denied covered claims, failed to respond to claims inquiries, failed to refund consumers for contract cancellations, and otherwise misrepresented their business practices. This case has not yet come to trial and the truth of these allegations has not been adjudicated.
Since 2013, Delta Auto Protect has provided affordable extended car warranties throughout the United States. Located in Philadelphia, this company offers 24/7/365 roadside service, transferable service agreements, and Automotive Service Excellence-certified technicians.
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148 Customer Comments & Reviews
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Please answer your phone and pay your claims please. Or Just tell us you are out of business so we can move on.
DELTA AUTO PROTECT IS WORTHLESS.
this company is terrible for communication and does not honor their contract. They do not return calls and keep you on hold for hours. My suggestion is shop anywhere else.
This company is a SCAM. Took me 6 months to get my money back after filing a FRAUD case through my bank.
Just read their cancellation contract...they will require you to delete ANY NEGATIVE ONLINE reviews BEFORE they give you your money back (if you are lucky).
Read the BBB reviews...it is NOT TRUE that they have more positive reviews than negative. They have an "F" rating with the BBB!
Hope this helps someone so that they don't have to endure what I went through.
They do not intend to honor their contracts and will not pay for authorized repairs without a fight. If you have problems with them, call the PA AG's Bureau of Consumer Protection. My first claim was for a stretched Timing Chain. It took Delta over 3 weeks to make a decision and they ultimately denied my claim using specs from a different engine model (not the engine I had in my car) to justify their denial. Luckily the shop I used was willing to work with me and they provided the specs for my engine, which proved the need for the timing chain replacement. I opened a claim with the BBB and PA AG's Bureau of Consumer Protection. In addition, I sent Delta a letter informing them I... Read More
On a direct phone call with a salesperson, we purchased a "Premier" auto extended warranty policy through Delta Auto Protect (DAP) on 2-17-2017. On 12-17-19 (almost three years after purchasing the warranty), we dropped off our car at the dealership for possible repairs and they contacted DAP. On 12-18-19, DAP sent me an email requesting all maintenance records, which I sent that same day. On 12-19-19, I called DAP and spoke to Justin Turner x408 to make sure my documents had been received. He said they had and that an inspector would be sent out to the Lincoln dealership to inspect the car to see if the repairs Lincoln proposed would be covered. I called the next day to ask when... Read More
They are scammers! They took $3200 for a 4 year 75000 mile warranty. The first time a major repair came up, they stopped responding to my calls and will not respond to messages! I don't know what customers say they have had their cars repaired many times in a year, but I DONT BELIEVE THEM! Dealing with them has been a NIGHTMARE! It is a PONZI scheme! THey will steal your money! I am a real and actual customer! Have been chasing them for 5 weeks so far on a covered repair, and have gotten NO WHERE! !
I have got my vehicle repaired from the Delta numerous times in a year. My account specialist Zack was always there when I contacted him with an issue and I believe it is the easiest company to work with. The dealer also appreciates the great customer services of the Delta Auto Protect and according to him he did not have to wait even for once for payment or other formalities it is very unusual for this kind of companies.
e engine mounts and transmission…
The engine mounts and transmission needed to be replaced in my Jeep Wrangler and I called my rep to get approval of the claim. He told me that transmission is not covered under my contract but the engine mount will be fully covered. I knew that before hand because I read my warranty contract twice after buying the deal. So this was expected. My jeep was repaired and I paid $200 for the transmission repair I got a discount on that from dealer for being a Delta's customer and my rep requested to the dealer to reduce the repair charges of transmission. I am satisfied and happy with Delta.
Delta does not honor their own contracts. It sounds good until they get your money then the nightmare begins. They have an answering service, but no one ever returns the calls. If you have a claim, they will put you off and off and off finding more reasons to delay. You send them paperwork, they will deny ever getting it. My car has been in the shop for over three weeks waiting on them to approve repairs. I am being charged storage. They kept my mechanic on hold for three hours total over one week. They do not care, and I have yet to speak to anyone in the USA. Horrible people and company, they have robbed me. I bought this warranty so I could drive to see my grandchildren,... Read More
My Jeep Wrangler was getting old and high on the mileage. I needed some extended warranty on it immediately. Most of the companies refused to quote as it already covered 150,000 miles but only Delta Auto Protect took me in that too for 3 years plan that covers my car for further 100,000 miles. The rep sent me detail of the contracts in email and told me to read them an ask anything that I wanted. He called me the next dy to follow up and responded patiently to my queries. I was already impressed with the deals so I did not ask much. It has been a year now and I am more than satisfied with my warranty contract.
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Our Partner
Sign up & get $300 off your new policy
- Enjoy a FREE year of Elite Benefits including tire coverage, collision discounts & more
- 24/7 Roadside Assistance
- Choose your own certified mechanic
- Consistently #1 in Customer Satisfaction
- Get a free & fast quote now