Delta Auto Protect Car Warranty Review


Rating: 6 / 10 (Average)
24 Customer Comments & Reviews - see all comments
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Delta Auto Protect provides extended service programs since its founding in 2013. Currently based out of Philadelphia, this company is offers 24/7 roadside service, transferable service agreements, and ASE certified technicians. While not formally accredited by the Better Business Bureau, they do have a B rating with the organization, determined by their good review ratio.

How is Delta Auto Protect rated?

Breakdown

6/10
Coverage
6/10
Service Contract
6/10
Claims & Repairs
6/10
Reputation

Overall Rating: 6 / 10 (Average)

Delta Auto Protect is a very good choice for a vehicle's extended service plan. As the company itself plainly notes, its products are technically not warranties or insurance coverage, so they provide clear descriptions of which vehicle systems are and aren't covered. They provide three levels of coverage which protect different amounts of systems and components. The company has a positive reputation and has moved promptly to resolve consumer complaints against it.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 6 / 10

Delta Auto Protect utilizes Named Component Coverage contracts, which it sells at three different coverage levels. Its lists of named, covered components seem comprehensive. However, exclusionary contracts - that is, contracts that say that all vehicle components are covered except such-and-such - generally provide less ambiguity and broader coverage. Consumers are advised to study Delta Auto Protect's definitions of covered vehicle systems to ensure that their particular vehicle will be fully covered.

What does Delta Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Delta Auto Protect exclusions, check out this page.

Claims & Repairs

Claims

Maintenance Records Required for Service?
Yes

Repairs & Service

Repair Facility Selection
In-Network Only

Claims & Repairs - 6 / 10

Delta Auto Protect requires that diagnoses and repairs be conducted by ASE-certified mechanics. It also has its own ASE-certified technicians on staff to facilitate communications between Delta and the repair facility, and to review diagnoses and estimates. Delta Auto Protect reserves the right to supply the necessary covered replacement parts for a given vehicle, a reservation which has been the source of some customer complaints when the supplied parts did not function properly.

Delta Auto Protect Service Contract

Contract Details

Transferability of Warranty?
Yes

Sample Contract

Delta Auto Protect provides a sample contract for potential customers on its website: Delta Auto Protect Sample Contract

Service Contract - 6 / 10

Delta Auto Protect publishes its service contract on its website and makes it easy to find without signing up or providing any consumer information. The contract is reasonably easy to read and understand. It requires that consumer disputes be submitted initially to arbitration by the American Arbitration Association, but consumers retain their right to go to court after arbitration has taken place.

Company Reputation

Company Details

Year Founded
2013
Vehicle Protection Association Member?
Company Backed By
Not published

Customer Reviews

TrustPilot Rating
8.1 out of 10
BBB Rating
B
BBB Positive Reviews
18
BBB Neutral Reviews
0
BBB Negative Reviews
7

Reputation - 6 / 10

Though not accredited by the BBB, Delta Auto Protect has a B rating from that organization. Interestingly, it has far more positive reviews than negative ones. In addition to reviews, however, the BBB lists 34 consumer complaints. It appears that the company has been responsive to these complaints and in most cases has worked to address the customer's concerns. The company also enjoys a high rating from TrustPilot.

Contact & Additional Information


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24 Customer Comments & Reviews

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C
Chris
Marietta, Georgia
10/4/2017
As a service writer, I will no longer be accepting Delta Auto Protect. Every time I have attempted to deal with this company I have been lied to. The check is in the mail seems to be the go-to excuse. This after they confirm they will pay immediately with a credit card authorization once repairs are complete. Still waiting on payment for repairs completed months ago.


W
wm
Lake Forest, California
9/28/2017
Like the other shops,I am still waiting to get paid. We submitted a warranty claim that was approved at the beginning of Sept. and i was told a check was mailed out on the 8th. I have heard every excuse, lost in mail, new check cut,The best one was accounting being shut down for 4 days for a "p27 update" . When I would call, my calls would go straight to VM. So I called on a different number and immediately got thru. They got wise to that so now instead of VM. I am put on hold for 5-10 mins and then the call disconnects..REALLY? This is starting to look like US Fidelis all over again. Did'nt those guys go to prison?


K
Kenyon R
Atlanta, Georgia
9/20/2017
Update: Check received on 09/22/2017 ------------------------------------------------------ I've been waiting on a check regarding the cancellation of my policy for 33 days and counting. I followed up after 20 days and spoke with Aaron Lynch (a manager) on September 7th and discussed with him that I have been waiting on my payment since August 17, to which he replied that there was a zip code issue regarding my address and the check would be reissued that day. 10 business days later, no check. I called yesterday and told Aaron that I have been waiting for over a month and have been told on 2 separate occasions that the check had been issued when it really hadn't been. I explain that... Read More


M
Marc T
New York, New York
8/9/2017
My car was having electrical issues and it turned out I needed a new alternator. This would have cost me about $1300 if I didn’t have protection! Delta paid my shop directly and they replaced the alternator and I was on my way. Their customer service is really awesome and they are always so pleasant on the phone. This company takes care of their clients! HIGHLY RECOMMENDED!


M
Marcus b
Philadelphia, Pennsylvania
7/13/2017
This is the worst Warrenty company I have ever had. They denied my claim because of a technician bulletin on my car which is not the same as a recall. So I'm left with a $2000 dollar bill. A delta representative even told the technician this is there way of getting out of paying a claim which is bs. Every car has some kind of tech bulletin it's there to let a technician know if there's a curtain problem with your car what you might want to look at as being the problem


J
Justin D
Overland Park, Kansas
3/17/2017
Delta Auto Protect is ever ready to come to your rescue. I'll say if you are looking for a reliable protection policy for your automobile, consider partnering with Delta Auto Protect.


S
Story A
Los Angeles, California
2/28/2017
Staci was Awesome! I am definitely a proud member of Delta Auto Protect, and I strongly recommend its services to other prospective members.


Chris R
Cicero, New York
2/8/2017
We did work for DAP on a policy holders car. After 30 days, several false promises of payment, and several follow up calls seeking payment, still nothing. After about a month of getting strung along we decided to warn people via sites like this. After the reviews were posted, we contacted DAP again. This time we were told that a stop payment was put on the claim because of the reviews. They would pay us, but only if and when the reviews were removed. They went so far as to give us the cell number and a name to call for one of the sites to have our review taken down. Once they were removed, we did get paid. I'm posting this as a warning to repair shops and consumers alike that this is a... Read More


T
Thomas
Brooklyn, New York
12/26/2016
I've had Delta Auto Protect for 2 years now on my hyundai elantra. Recently my car started acting weird so I took it to my local dealer who ran some tests and found out the rack and pinion on my steering system was failing. My dealer contacted Delta directly and Delta paid my dealer directly over the phone with a credit card. My car was repaired and I was on my merry way in no time. I recommend Delta to anyone looking for a car warranty!


J
Jared H
Brooklyn, New York
9/16/2016
Delta authorized my ac repair on my Maserati Quatroportte my dealership said they were very easy to work with



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