Delta Auto Protect Car Warranty Review


Rating: 6 / 10 (Average)
19 Customer Comments & Reviews - see all comments
Disclosure: We receive advertising revenue from some partners. 
Learn more.
Delta Auto Protect provides extended service programs since its founding in 2013. Currently based out of Philadelphia, this company is offers 24/7 roadside service, transferable service agreements, and ASE certified technicians. While not formally accredited by the Better Business Bureau, they do have a B rating with the organization, determined by their good review ratio.

How is Delta Auto Protect rated?

Breakdown

6/10
Coverage
6/10
Service Contract
6/10
Claims & Repairs
6/10
Reputation

Overall Rating: 6 / 10 (Average)

Delta Auto Protect is a very good choice for a vehicle's extended service plan. As the company itself plainly notes, its products are technically not warranties or insurance coverage, so they provide clear descriptions of which vehicle systems are and aren't covered. They provide three levels of coverage which protect different amounts of systems and components. The company has a positive reputation and has moved promptly to resolve consumer complaints against it.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 6 / 10

Delta Auto Protect utilizes Named Component Coverage contracts, which it sells at three different coverage levels. Its lists of named, covered components seem comprehensive. However, exclusionary contracts - that is, contracts that say that all vehicle components are covered except such-and-such - generally provide less ambiguity and broader coverage. Consumers are advised to study Delta Auto Protect's definitions of covered vehicle systems to ensure that their particular vehicle will be fully covered.

What does Delta Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Delta Auto Protect exclusions, check out this page.

Claims & Repairs

Claims

Maintenance Records Required for Service?
Yes

Repairs & Service

Repair Facility Selection
In-Network Only

Claims & Repairs - 6 / 10

Delta Auto Protect requires that diagnoses and repairs be conducted by ASE-certified mechanics. It also has its own ASE-certified technicians on staff to facilitate communications between Delta and the repair facility, and to review diagnoses and estimates. Delta Auto Protect reserves the right to supply the necessary covered replacement parts for a given vehicle, a reservation which has been the source of some customer complaints when the supplied parts did not function properly.

Delta Auto Protect Service Contract

Contract Details

Transferability of Warranty?
Yes

Sample Contract

Delta Auto Protect provides a sample contract for potential customers on its website: Delta Auto Protect Sample Contract

Service Contract - 6 / 10

Delta Auto Protect publishes its service contract on its website and makes it easy to find without signing up or providing any consumer information. The contract is reasonably easy to read and understand. It requires that consumer disputes be submitted initially to arbitration by the American Arbitration Association, but consumers retain their right to go to court after arbitration has taken place.

Company Reputation

Company Details

Year Founded
2013
Vehicle Protection Association Member?
Company Backed By
Not published

Customer Reviews

TrustPilot Rating
8.1 out of 10
BBB Rating
B
BBB Positive Reviews
18
BBB Neutral Reviews
0
BBB Negative Reviews
7

Reputation - 6 / 10

Though not accredited by the BBB, Delta Auto Protect has a B rating from that organization. Interestingly, it has far more positive reviews than negative ones. In addition to reviews, however, the BBB lists 34 consumer complaints. It appears that the company has been responsive to these complaints and in most cases has worked to address the customer's concerns. The company also enjoys a high rating from TrustPilot.

Contact & Additional Information


Leave a comment for Delta Auto Protect Car Warranty
Minimum 2-3 sentences.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

19 Customer Comments & Reviews

Loading Reviews ...
J
Justin D
Overland Park, Kansas
3/17/2017
Delta Auto Protect is ever ready to come to your rescue. I'll say if you are looking for a reliable protection policy for your automobile, consider partnering with Delta Auto Protect.


S
Story A
Burbank, California
2/28/2017
Staci was Awesome! I am definitely a proud member of Delta Auto Protect, and I strongly recommend its services to other prospective members.


Chris R
Clay, New York
2/8/2017
We did work for DAP on a policy holders car. After 30 days, several false promises of payment, and several follow up calls seeking payment, still nothing. After about a month of getting strung along we decided to warn people via sites like this. After the reviews were posted, we contacted DAP again. This time we were told that a stop payment was put on the claim because of the reviews. They would pay us, but only if and when the reviews were removed. They went so far as to give us the cell number and a name to call for one of the sites to have our review taken down. Once they were removed, we did get paid. I'm posting this as a warning to repair shops and consumers alike that this is a... Read More


T
Thomas
The Bronx, New York
12/26/2016
I've had Delta Auto Protect for 2 years now on my hyundai elantra. Recently my car started acting weird so I took it to my local dealer who ran some tests and found out the rack and pinion on my steering system was failing. My dealer contacted Delta directly and Delta paid my dealer directly over the phone with a credit card. My car was repaired and I was on my merry way in no time. I recommend Delta to anyone looking for a car warranty!


J
Jared H
Brooklyn, New York
9/16/2016
Delta authorized my ac repair on my Maserati Quatroportte my dealership said they were very easy to work with


D
Domonic W
Oklahoma City, Oklahoma
9/9/2016
Domonic W. Oklahoma City I purchased a warranty though Delta Auto Protect and was a little skeptical because the price was so much cheaper than their competitors by almost 50%. That along with all there positive reviews.. So I got cold feet and ask for a refund... They simply ask why and gave me my money back within 48hrs..


G
George
Marmora, New Jersey
8/23/2016
Delta is selling contracts with no insurance backing up these policy this is illegal in most states if they don't pay your claim simply contact PA attorney generals office and the BBB


P
PetePete
Brooklyn, New York
4/7/2016
I have a warranty on both my truck and car from Delta. I've been with them for about 4 years now and they've always been their when I need them.


A
Ashley
Brooklyn, New York
12/28/2015
I recently filed my first claim with delta auto protect, the service was excellent.



Top Rated
Our Partner
10 / 10
  • 24/7 roadside assistance
  • 350,000 certified mechanics in US and Canada
  • Vehicles up to 160,000 miles
  • 30-day money back guarantee
  • Rental car benefits
  • Waiting period
  • No upfront payments
  • Consistently #1 in customer satisfaction