Carchex Car Warranty Review


Rating: 9.9 / 10 (Excellent)
2 Customer Reviews - see all reviews
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How is Carchex rated?
10/10
Coverage
10/10
Service Contract
9/10
Claim Process
10/10
Customer Service
10/10
Cost
10/10
Reviews

Carchex for more than a decade and a half has been a leading provider of car inspection services. Its extended car warranty offer protects customers against expensive vehicle repairs after their manufacturer’s auto warranty has expired. The company has an extensive service network and even offers choose your repair service option. It comes with a 30 day money back guarantee and its warranty program is available for 10 year vehicles with 150,000 miles.  

Service Network

  • ASE licensed repair facility
  • Local auto dealer
  • AAA approved repair shop
  • Choose your repair service provider

Vehicles covered

  • 150,000 miles
  • 10 year old

Plan Details

  • Flexible payment plans (6, 12, 18, 24 months)
  • Corporate credit card
  • Bumper to bumper coverage
  • 30 day money back guarantee
  • Standard deductible $100

 

Bronze

Silver

Gold

Platinum

Titanium

Seals and gaskets

No

No

Yes

Yes

Yes

New

No

Yes

Yes

Yes

Yes

Pre-owned

Yes

Yes

Yes

Yes

Yes

Engine

Yes

Yes

Yes

Yes

Yes

Transmission (automatic or manual)

Yes

Yes

Yes

Yes

Yes

Drive axle (front and rear)

Yes

Yes

Yes

Yes

Yes

Fuel delivery

 

Yes

Yes

Yes

Yes

Electrical

 

Yes

Yes

Yes

Yes

Air conditioning

 

Yes

Yes

Yes

Yes

Brakes

 

 

Yes

Yes

Yes

Steering

 

 

Yes

Yes

Yes

Suspension

 

 

 

Yes

Yes

Enhanced electrical components

 

 

 

Yes

Yes

Heating/ cooling components

 

 

 

Yes

Yes

Titanium Plan

  • Includes items covered in the exclusion section of the agreement
  • Parts under the manufacturer’s warranty, special policy, recall
  • Optional coverage items

Titanium Wrap Plan

All items in Silver, Gold, Platinum Plus except:

  • Bronze (engine, transmission, drive axle)
  • Manufacturer’s warranty special policy, recall
  • Optional coverage items

Titanium Diesel Wrap Plan

All items in Silver, Gold, Platinum Plus except:

  • Engine
  • Manufacturer’s warranty special policy, recall
  • Optional coverage items

Optional coverage items

  • Business use 
  • Key guard – up to $500 to replace your keys
  •  Navigation system
  • Hi-tech package
  • Reducing deductible 

Support

24/7 Emergency Services

  • Rental car - out of pocket expense, reimbursement check
  • Towing services
  • Roadside assistance

Support lines

  • Live chat
  • Telephone
  • Business hours 9:00 am to 3:00 pm EST (Monday thru Friday), 10:00 am to 3:00 pm EST (Saturday)

Carchex Extended Car Warranty Verdict

Carchex offers a good mix of extended car warranty plans that can be suited for vehicle owners of varying needs. It has an extensive network of vehicle repair partners and 24/7 emergency services to help customers not only get the protection they need but get it when they need it.  Payments are made through a company credit card requiring no upfront payments. A good range of plans and covered items makes Carchex a good candidate for extended warranty shoppers. 

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Latest Reviews

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V
[email protected]
Philadelphia, Pennsylvania
11/5/2016
I'm REALLY trying to stay positive and hoping and praying my situation works in a positive way...Here's some background We purchased a 2011 Jaguar 8 mos. Ago. Purchased thTitanium Coverage with Carchex after investigating SEVERAL competitors...at the time we were told it's one of the best coverages, will cover ALL Major issues and only oil change. Tire rotations, alignmenta would come out of pocket. Well. here we are now looking at a fuel injectors issue where The a warranty admins. (ROYALTY ADMINISTRATORS) are stating that the repairs are NOT covered since the fuel injectors were contaminated and spilled al over the engine due to "wear and tear" (which is not covered). (DEFINE WEAR AND... Read More

K
Kate E
8/16/2016
Their contract states they cover the steering rack, tie rods and stabilizer links and bushings but when they all broke Carchex refused to pay the repair bill of over $3,500. They claimed all of these must have been pre-existing. I called repeatedly to try and get this resolved and was placed on hold immediately after calling. I would be on hold for 20-30 minutes and then sent to voicemail. I left numerous voicemails that were never returned. It is extremely frustrating to pay over $200 a month for the most comprehensive plan and have them deny the claims! And if you want to cancel, good luck! They'll keep auto debiting your account even after leaving multiple messages telling... Read More

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