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CARCHEX Car Warranty Review


Rating: 9.8 / 10 (Excellent)
11 Customer Comments & Reviews - see all comments
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Carchex is a Maryland-based provider of car warranties. Established in 1999, this company has since achieved over 12 high ratings across the internet. Their coverage options, which are meant to be customizable, so as to meet the needs of their customers, are not only comprehensive, but flexible.

Carchex for more than a decade and a half has been a leading provider of car inspection services. Its extended car warranty offer protects customers against expensive vehicle repairs after their manufacturer’s auto warranty has expired. The company has an extensive service network and even offers choose your repair service option. It comes with a 30 day money back guarantee and its warranty program is available for 10 year vehicles with 150,000 miles.  

Service Network

  • ASE licensed repair facility
  • Local auto dealer
  • AAA approved repair shop
  • Choose your repair service provider

Vehicles covered

  • 150,000 miles
  • 10 year old

Plan Details

  • Flexible payment plans (6, 12, 18, 24 months)
  • Corporate credit card
  • Bumper to bumper coverage
  • 30 day money back guarantee
  • Standard deductible $100

 

Bronze

Silver

Gold

Platinum

Titanium

Seals and gaskets

No

No

Yes

Yes

Yes

New

No

Yes

Yes

Yes

Yes

Pre-owned

Yes

Yes

Yes

Yes

Yes

Engine

Yes

Yes

Yes

Yes

Yes

Transmission (automatic or manual)

Yes

Yes

Yes

Yes

Yes

Drive axle (front and rear)

Yes

Yes

Yes

Yes

Yes

Fuel delivery

 

Yes

Yes

Yes

Yes

Electrical

 

Yes

Yes

Yes

Yes

Air conditioning

 

Yes

Yes

Yes

Yes

Brakes

 

 

Yes

Yes

Yes

Steering

 

 

Yes

Yes

Yes

Suspension

 

 

 

Yes

Yes

Enhanced electrical components

 

 

 

Yes

Yes

Heating/ cooling components

 

 

 

Yes

Yes

Titanium Plan

  • Includes items covered in the exclusion section of the agreement
  • Parts under the manufacturer’s warranty, special policy, recall
  • Optional coverage items

Titanium Wrap Plan

All items in Silver, Gold, Platinum Plus except:

  • Bronze (engine, transmission, drive axle)
  • Manufacturer’s warranty special policy, recall
  • Optional coverage items

Titanium Diesel Wrap Plan

All items in Silver, Gold, Platinum Plus except:

  • Engine
  • Manufacturer’s warranty special policy, recall
  • Optional coverage items

Optional coverage items

  • Business use 
  • Key guard – up to $500 to replace your keys
  •  Navigation system
  • Hi-tech package
  • Reducing deductible 

Support

24/7 Emergency Services

  • Rental car - out of pocket expense, reimbursement check
  • Towing services
  • Roadside assistance

Support lines

  • Live chat
  • Telephone
  • Business hours 9:00 am to 3:00 pm EST (Monday thru Friday), 10:00 am to 3:00 pm EST (Saturday)

Carchex Extended Car Warranty Verdict

Carchex offers a good mix of extended car warranty plans that can be suited for vehicle owners of varying needs. It has an extensive network of vehicle repair partners and 24/7 emergency services to help customers not only get the protection they need but get it when they need it.  Payments are made through a company credit card requiring no upfront payments. A good range of plans and covered items makes Carchex a good candidate for extended warranty shoppers. 


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11 Customer Comments & Reviews

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T
tom c
Palm Desert, California
3/9/2017
everything was very professional


B
Bruce
Linthicum Heights, Maryland
3/9/2017
Karen Bowers made me feel like we were neighbors or like I was a friend of her family. I've never felt so great about making a purchase! She was great and very understanding of my situation! Very friendly, upbeat and relatable!


R
Richard T
Niles, Illinois
3/9/2017
Dan Woods is my representative. He was attentive and punctual in following up on the dates set to renew my policy. The costs were reasonable and any and all repairs to date have been handled proficiently. The only con I have at this point is that I still had 1,000 miles left on my first policy and I was asked to renew before that time / mileage was up in order to qualify for the continuation of the Titanium coverage. This would have been another month or 2 based on mileage being used. I would still recommend CARCHEX to others.


R
Raymond W
3/9/2017
Carchex is the recommended Car Warranty Provider by CarFax. I called them after I had purchased an Extended Warranty on my automobile from my Ford Dealer. I was asked to send my quote from Ford, and they were able to get me a lower price without the 10% downpayment for their top coverage. The Warranty also covered my Key Fob without an extra charge. It was included in the quote. The only things that the top plan did not cover was the Air Bags and Seat Belts which is why I gave it a 4/5 stars. Otherwise, it is a top notch plan that is comprehensive and affordable.


C
Carlene S
Daytona Beach, Florida
3/7/2017
Chris Burnett was very helpful in helping me find the right coverage for my vehicle.


Delainia R
Houston, Texas
3/1/2017
Good experience! David was not only knowledgeable of the product but friendly and professional. I was comfortable speaking with him and look forward to doing business with the company.


C
Craig l
2/28/2017
Desha Jackson was very professional and knowledgeable of the products and was able to assist my wife and I. Thanks, Craig Little


M
michy g
Plano, Texas
2/28/2017
I had the opportunity to work with this organization to provide an extended warranty for my vehicle. The agent was very customer focused and knowledgeable about their programs. He validated what state I live in and noted that I work as a contractor who travels. The program that he presented was a great fit for my vehicle's age and condition. The pricing was also affordable.


J
janice J
Liberty Lake, Washington
11/25/2016
Great customer service with registration and setting up direct pay for their "best" coverage. However, when I needed repairs the majority of it was not covered because I did not have the "super package". What "super package"? My contract showed all the available plans and I paid for the highest plan offered. There was no mention of a "super package". Scam. Don't buy.


V
Vickiewalton88@yahoo.com
Media, Pennsylvania
11/4/2016
I'm REALLY trying to stay positive and hoping and praying my situation works in a positive way...Here's some background We purchased a 2011 Jaguar 8 mos. Ago. Purchased thTitanium Coverage with Carchex after investigating SEVERAL competitors...at the time we were told it's one of the best coverages, will cover ALL Major issues and only oil change. Tire rotations, alignmenta would come out of pocket. Well. here we are now looking at a fuel injectors issue where The a warranty admins. (ROYALTY ADMINISTRATORS) are stating that the repairs are NOT covered since the fuel injectors were contaminated and spilled al over the engine due to "wear and tear" (which is not covered). (DEFINE WEAR AND... Read More



Top Rated
Our Partner
9.8 / 10
  • Wide selection of extended warranty plans
  • 150,000 miles
  • 10 year vehicles
  • Corporate credit card payments
  • 30 day money back guarantee
  • Deductibles