CARCHEX Car Warranty Review


Rating: 9.8 / 10 (Excellent)
11 Customer Comments & Reviews - see all comments
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Carchex is a Maryland-based provider of car warranties. Established in 1999, the company has grown 358% in he last three years and now ranks 1,161 in the Inc. Magazine 5000. The company offers flexible, customizable coverage options and delivers quotes upon the completion of a web form.

How is Carchex rated?

Breakdown

10/10
Coverage
10/10
Service Contract
9/10
Claims & Repairs
10/10
Reputation

Overall Rating: 9.8 / 10 (Excellent)

Carchex is one of the older players in the automobile warranty/service plan industry. It has an excellent reputation and has allied itself with other reputable firms. It offers consumers a number of options and coverage levels, which enables them to purchase the coverage which best suits their wallets and their vehicles.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage
Exclusionary Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 10 / 10

Carchex uses an exclusionary contract - that is, one that covers everything except specifically excluded vehicle components and systems. Exclusionary contracts are generally less ambiguous and more comprehensive than other types of agreements. The company also offers different levels of coverage, which gives consumers the option of spending more or less for greater or lesser coverage.
Limit of Liability: Single Claim Limit - the trade-in value of the vehicle; Aggregate Limit - the vehicle purchase price or the NADA retail value of the vehicle at the time of the current repair.

What does Carchex cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Commercial / Business Use
  • Hybrid / Electric Vehicle Components
  • Windshield Repair
  • Key Loss / Damage Protection
  • Factory Navigational System
  • High Tech Electronic Components

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension
  • Fuel System
  • Steering

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Carchex exclusions, check out this page.

Claims & Repairs

Claims

Deductible Options
$50, $100, $200
Maintenance Records Required for Service?
Yes
Waiting Period
30 days and 1,000 miles

Repairs & Service

Repair Facility Selection
In-Network Only
Number of Mechanics
30,000

Claims & Repairs - 9 / 10

Like many of its competitors, Carchex requires that diagnoses and repairs be performed by ASE-certified mechanics. Unlike some of its competitors, Carchex does not reserve the right to supply covered replacement parts. This benefits the consumer, since it eliminates any incentive the company might have to supply substandard parts.

Carchex Service Contract

Contract Details

Contract Length
7 years; vehicle age, mileage, state, and other restrictions may apply
Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Carchex provides a sample contract for potential customers on its website: Carchex Sample Contract

Service Contract - 10 / 10

The company publishes a sample of its contract and does not require prospective customers to supply any information in order to access it. Unlike some of its competitors, Carchex does not require consumers to submit disputes to arbitration.

Company Reputation

Company Details

Year Founded
1999
Vehicle Protection Association Member?

Customer Reviews

TrustPilot Rating
8.6 out of 10
BBB Rating
A+
BBB Positive Reviews
47
BBB Neutral Reviews
1
BBB Negative Reviews
17
Date Collected
2017-09-28

Reputation - 10 / 10

With over 18 years of experience, Carchex is one of the older firms in the extended warranty business. The company is accredited by the BBB and enjoys an A+ rating. Unusually, the company has more positive BBB reviews than negative ones, and has been responsive to consumer complaints. It also has partnership agreements with highly-regarded insurers, publishers, car rental agencies, and other firms.

Contact & Additional Information

Homepage URL
Company Phone
(877) 227-2439
Headquarters Address
118 Shawan Road, Suite 210, Baltimore, MD, 21030
Mailing Address
118 Shawan Road, Suite 210, Baltimore, MD, 21030

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11 Customer Comments & Reviews

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T
tom c
Palm Desert, California
3/9/2017
everything was very professional


B
Bruce
Germantown, Maryland
3/9/2017
Karen Bowers made me feel like we were neighbors or like I was a friend of her family. I've never felt so great about making a purchase! She was great and very understanding of my situation! Very friendly, upbeat and relatable!


R
Richard T
Indianapolis, Indiana
3/9/2017
Dan Woods is my representative. He was attentive and punctual in following up on the dates set to renew my policy. The costs were reasonable and any and all repairs to date have been handled proficiently. The only con I have at this point is that I still had 1,000 miles left on my first policy and I was asked to renew before that time / mileage was up in order to qualify for the continuation of the Titanium coverage. This would have been another month or 2 based on mileage being used. I would still recommend CARCHEX to others.


R
Raymond W
Wichita Falls, Texas
3/9/2017
Carchex is the recommended Car Warranty Provider by CarFax. I called them after I had purchased an Extended Warranty on my automobile from my Ford Dealer. I was asked to send my quote from Ford, and they were able to get me a lower price without the 10% downpayment for their top coverage. The Warranty also covered my Key Fob without an extra charge. It was included in the quote. The only things that the top plan did not cover was the Air Bags and Seat Belts which is why I gave it a 4/5 stars. Otherwise, it is a top notch plan that is comprehensive and affordable.


C
Carlene S
Daytona Beach, Florida
3/7/2017
Chris Burnett was very helpful in helping me find the right coverage for my vehicle.


Delainia R
Houston, Texas
3/1/2017
Good experience! David was not only knowledgeable of the product but friendly and professional. I was comfortable speaking with him and look forward to doing business with the company.


C
Craig l
Greensboro, North Carolina
2/28/2017
Desha Jackson was very professional and knowledgeable of the products and was able to assist my wife and I. Thanks, Craig Little


M
michy g
Bedford, Texas
2/28/2017
I had the opportunity to work with this organization to provide an extended warranty for my vehicle. The agent was very customer focused and knowledgeable about their programs. He validated what state I live in and noted that I work as a contractor who travels. The program that he presented was a great fit for my vehicle's age and condition. The pricing was also affordable.


J
janice J
Greenacres, Washington
11/25/2016
Great customer service with registration and setting up direct pay for their "best" coverage. However, when I needed repairs the majority of it was not covered because I did not have the "super package". What "super package"? My contract showed all the available plans and I paid for the highest plan offered. There was no mention of a "super package". Scam. Don't buy.


V
Vickiewalton88@yahoo.com
Media, Pennsylvania
11/4/2016
I'm REALLY trying to stay positive and hoping and praying my situation works in a positive way...Here's some background We purchased a 2011 Jaguar 8 mos. Ago. Purchased thTitanium Coverage with Carchex after investigating SEVERAL competitors...at the time we were told it's one of the best coverages, will cover ALL Major issues and only oil change. Tire rotations, alignmenta would come out of pocket. Well. here we are now looking at a fuel injectors issue where The a warranty admins. (ROYALTY ADMINISTRATORS) are stating that the repairs are NOT covered since the fuel injectors were contaminated and spilled al over the engine due to "wear and tear" (which is not covered). (DEFINE WEAR AND... Read More



Top Rated
Our Partner
9.8 / 10
  • Wide selection of extended warranty plans
  • 150,000 miles
  • 10 year vehicles
  • Corporate credit card payments
  • 30 day money back guarantee
  • Deductibles